“I bought two king-size duvet covers on the Onbuy website. When the duvet covers arrived, they were way too big to fit my duvet – not a UK king-size!
I contacted the seller, but received no reply, so contacted Onbuy. They said that the seller does not sell on their site anymore, despite only buying the items a few weeks earlier? They said that I have to contact PayPal to sort out the problem. Unfortunately, PayPal have been unable to help, Onbuy will NOT help and I cannot contact the seller, so I have lost £80!
I thought that eBay were bad, but Onbuy are even worse. I will not buy from either of them again!”
“Would give ZERO STARS. Have purchased 2 items of furniture through this company. Both were disgraceful quality. I'm a month on and still NO nearer to getting a REFUND. The companies are discriminatory to the disabled in particular. Onbuy customer service are not helping or supporting my stressful empasse. The companies restrict reviews and one company has now changed it's name. Onbuy support seriously dodgy companies and I would not recommend you use them.”
“Delivery promised by the 12th July. Still not delivered and it’s now the 18th. No replies to my emails asking why. Never going to buy from them again. PS. They took my money on the day I placed my order. Not impressed.”
“Price good, delivery very quick, due to unforseen circumstances needed to return product. No problem about refund and very helpful communication with Alex about procedure. Web site very helpful. Impressed.”
“My order did not arrive. No response from seller and have now been directed to pay pal dispute resolution. This is my first and last experience of using this site. Not holding out my hope for a refund”
“Ordered toilet seat from Beautylark (the seller)through your company.Sent it back because it didn't fit.Took my money quickly enough but doesn't seem to want to refund me now. Cost me just over £31 in total,and your response is to file a dispute with PayPal.That,s not who my dispute is with You should be responsible for the sellers you let advertise with you.Instead you're just sending me emails that you'll contact relevant person,but clearly someone is not giving a damn whether I get a refund or not.I will NEVER use your company again Not a patch on Amazon.”
“Cannot praise this company highly enough. I ordered mugs, received in record time, securely boxed marked fragile, they were boxed in bubble wrap plus writing was perfect. Have no connections to this firm. I will have no hesitation ordering more from this company Thank you so much.”
“Have placed two orders with different sellers. The first one goods damaged and communication and refund has been difficult. Second order cancelled after payment as item out of stock and no response to communication and no refund. This is not good and there seems to be nothing for onbuy to intervene and help resolve. Once these issues are sorted I will not be using onbuy again.”
“I was very happy as I obtained a product I wanted and couldn’t find. Product arrived promptly. First time I used the site so was a bit nervous but happy I wasn’t ripped off.”
“first time using OnBuy and was pleasantly surprised good choice and the best price I could find for my garden trolley . It was delivered in good time and well packed”
