One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service. Rescued and home safe and sound. Many thanks.”

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Posted 2 years ago

“Excellent service. Polite . Professional,calm understanding.”

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Posted 2 years ago

“Lady I called early in the morning on Sunday was certainly courteous and very helpful with detailed information of what to expect but the company meant to help me wasn't very helpful, rather impatient, got the feeling he didn't want to do anything but set out to lecture me in a condescending manner,claiming my nut wheel head was damaged, not ready to offer alternatives as states instructed by company which was besides the point. I eventually had to call someone else to help change the tyre and fit another which all in all took minutes.”

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Posted 2 years ago

“Someone arrived within the stated time i was given when i made the initial call. He was friendly and polite and explained what the issue was and what he was going to do. He advised me to go to Halfords which was open and to get a new battery fitted, after contacting them to check if they had the relevant one in stock. He stressed that nobody would return from One Call Rescue to the ongoing situation. He was very helpful with giving the necessary information.”

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Posted 2 years ago

“Got the car started and advised what to do next .”

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Posted 2 years ago

“It's hard to access internet on side of road so called breakdown number...only to be sent link to website Was sent a text with a pickup time..this passed so called breakdown again.I had to call pickup company as they had not informed me of delay...ended up with pickup over an hour after ETA..plus pickup company was not the local one about 10 mins from me”

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Posted 2 years ago

“The service provided from the breakdown driver was very friendly and helpful. Did not realise there was a £20 fee to cover this however. Many thanks to Joe. A credit to the company.”

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Posted 2 years ago

“My call was answered promptly by Leanne, who dealt with my problem efficiently and very caring. The recovery man, sorry I don't know his name, came very quickly. He was extremely helpful and friendly. A very good experience altogether. Thank you !”

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Posted 2 years ago

“Quickly answered the phone and arranged my car to be towed to my garage. More than happy with service provided.”

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Posted 2 years ago

“I broke down on a busy road on the Moors, phone reception was poor. I managed to get through to Leanne who was very friendly and kept calling me back when the call failed. She sent for recovery and kept me informed the whole time. The recovery man, Rob, was also very friendly and efficient and kept me updated on his ETA. I’ve never broken down before and found this to be great service from start to finish. Thankyou”

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Posted 2 years ago

“Had a very nice lady i spoke to on the phone recovery vehicle arrived within the hour the man was very helpful and the whole experience was a good one”

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Posted 2 years ago

“They were very quick to respond and made me feel at ease they recovered us within 30 minutes of initial call absolutely amazing as was on holiday , highly recommend x”

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Posted 2 years ago

“Great service called at 11.43 as I had broken down at 13.07 recovery arrived fixed problem on my way by 13.30. Very nice and friendly recovery driver”

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Posted 2 years ago

“Very happy with service”

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Posted 2 years ago

“Prompt response, competent recovery staff member who explained the fault and gave good advice.”

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Posted 2 years ago

“Very grateful for the recovery by BRITALIA done at Hinchley Wood on 27th August 2022 . Didnt get chap’s name but he was courteous, helpful and professional. He arrived quickly , only 45 minutes after I reported the breakdown. One call operator was also effecient and as mentioned theres the useful app where you can see the travel progress of the recovery vehicle coming to get you .”

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Posted 2 years ago

“The truck and driver arrived very near the time I had been told, the driver came over and spoke to me asking what had happened, he then loaded my car on without any bother, he then asked me to go into the cab, he was very friendly and put me at ease, I then had a good safe journey home, the driver was first class”

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Posted 2 years ago

“Very efficient service although having to go to the website to give a report when my phone was low on charge, I found frustrating. However, I was impressed with the speed of the help I received and Kieran who rescued me was very pleasant, friendly and professional.”

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Posted 2 years ago

“Very good and fast service”

One Call Rescue 5 star review on 27th August 2022

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Posted 2 years ago

“The call handler was very efficient, polite and informative. She went the extra mile by calling me back to give me an update in my second recovery vehicle (first one could only do 60 mile radius). It was useful to receive a text giving an appropriate arrival time of the recovery, and extremely useful to be sent a link to track them so you knew they weren’t far away. Absolutely brilliant service from start to finish, thank you.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,913 reviews