One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,973 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down at petrol station 11:00 am sent one call a message through my portal and received reply saying be with you at 15:08. Throwing it with rain sat and waited, nothing. At around 5pm received a call to say they won’t be coming until tomorrow. Ok, left the van until next day. Chap was great on the phone however, received two messages to say they would pick up van at 11:am then 10:15 am. Recovery called and didn’t have any idea where the van was, after I’d told 4 different people where it was? Recovery were great, no problem however a 36 hr wait from One Call is very poor and I will not be renewing. All staff were very polite but the company needs to buck up their organisations if they are going to offer breakdowns.Had no idea and was never asked if I had any children or vulnerable people with me, so where was I supposed to go? Very very bad all round.”

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Posted 2 years ago

“The absolute bare minimum, and not even that. The breakdown man was miserable and completely unhelpful. I have hound better, cheaper insurance and far better breakdown cover.”

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Posted 2 years ago

“Call staff were good but recovery was terrible took me 5 phone calls to get somebody what was surpose to be 60 to 90 mins turned out to be 4 hours only once did I get a call from the recovery people and that was when he had gone past our house and dident now what number we lived at that was a terrible service”

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Posted 2 years ago

“Still I am in the road”

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Posted 2 years ago

“The service is very poor. 3 days and 3 different trucks to tow a car with a blown fuse box . Left 20 miles from home to be told to find an alternative way home at 11.30 pm. Then told I had to make my own way back in on the 3rd day for the car to be recovered. Explained I had no car to get there to be told to get the train.”

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Posted 2 years ago

“Was not please with the recovery company had to wait 8 hours to be picked up me and my disabled son was left in the rain and snow paid £101 first for the pickup”

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Posted 2 years ago

“Came out with out tow truck Could not fix car as I thought it was the battery Insurance companies portal not working so I could not log on to get recovery today I will be changing insurance companies and demanding money back The recovery guy was amazing tho no faults with that side just one call insurance are shocking Do not insure with them”

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Posted 2 years ago

“still waiting for rescue”

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Posted 2 years ago

“Excellent Service !!! The gentleman who came was polite. He took photos as well. Thank you so much”

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Posted 2 years ago

“No person to talk to when a break down is a stress full time all done via message. took 2 hours from 1st call to arrival of recovery vehicle 9-11pm on a very dark smart motorway. Was then billed £189 for recovery, which never happened (Iwas re-imbursed after phoning Onecall). Have decided to pay the extra and go to a dedicated breakdown company not a broker. The breakdown company Burke Brothers were however very helpful.”

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Posted 2 years ago

“Initial response was ok wasn’t expecting to be logging into a questionnaire and be handed over from that to a vague text message with an eta of just under an hour to wait, which came and went with no updates after a further 15 mins wait I called again to be told the breakdown guy was going to be a further 22 mins away - which turned out to be a a further 56 mins so all told a wait in the cold of 2 hours and 13 mins so no not impressed with your system procedures or customer service- -will I be renewing next year hell no”

Helpful Report

Posted 2 years ago

“My car wouldnt start and so i called the number on my one call card that says its for breakdown. And expected that to get me rescue service. However after waiting for a customer rep all you get them taking the info and so didnt seem relevent a text sending you a link to your portal where you fill in a form about the problem. As the link is labeled as a 'claim' so didnt seem to be about my breakdown plus i'd never heard of such a thing and i couldnt really hear what was said i just waited an hour thinking i was getting help. no help called back.And got the same explaination in greater detail . problem is i dont have a phone with internet-not everyone has smart phone- and so cant follow any links and on limited battery .As i didnt 'go to my portal' so breakdown wasnt coming .this rep did it for me but still at 72 years old and disabled I spent over 3 and a half hours in the cold in the dark in a car with no power so could not even close the windows before i got help. Why not just arrange a rescue not post links or just give the phone number of the service”

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Posted 2 years ago

“Their customer services are useless. Been waiting 8 weeks since my car was written off to be contacted about payment”

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Posted 2 years ago

“Joke. Really unhelpful, it felt really unsafe on the motorway, unwilling to find a garage, I had to use Google and then phone local garages whilst on the hard shoulder to diagnose the problem. Way worse than AA, RAC and Green Flag. Won't be renewing.”

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Posted 2 years ago

“App wouldnt work and couldnt find number to call (whilst broken down on A11). Gave up after 30 mins or going round in circles) called AA (someone to actually speak to!) and whilst I am now home I am £150 out of pocket. Cheap but waste of money. Customer lost.”

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Posted 3 years ago

“i logged a call over 2hrs ago! still waiting alone side of motorway!”

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Posted 3 years ago

“5 hours it took for the service to arrive”

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Posted 3 years ago

“I broke down just off the M5 today, rang one call breakdown was told I would have to pay £290 to get recovered and would have to wait 3 1/2 hours before they get to me! Why do I pay for breakdown to then have to pay this!!!! The recovery man was lovely and couldn’t understand why I paid this money!! Very upset and angry 😡 had a message off one call at 4pm to say they would be with me at 7 yet recovery man didn’t receive message till 5pm!! Shocking! Will be sorting paperwork tomorrow and probs cancel policy 😡”

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Posted 3 years ago

“The call handler for onecall breakdown service needs more training in customer service and how he speaks to people. It’s my second bad experience with onecall breakdown service I pay extra with my car insurance for what they call the gold package believe me it’s far from gold service you get 😡 I’ve now cancelled this service and gone elsewhere!”

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Posted 3 years ago

“Absolutely shocking”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 1,973 reviews