One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,914 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have problems with the battery not getting enough mileage to charge it and I have had to call for help. On each occasion the service has been prompt and effective. On Saturday the man who helped gave me some excellent tips. One I have already implemented is to add premium diesel from time to time to improve cleanliness and performance of the engine. Thanks folks!”

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Posted 3 years ago

“First class service when my car had engine fault on M18 they kept me informed right through the recovery which was handled very quickly by ref:sw6 and was off the motorway within half an hour”

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Posted 3 years ago

“Quick assistance, friendly knowledgeable recovery agent who fixed the problem there and then!”

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Posted 3 years ago

“Called breakdown (username BP2) was the a operator who was very reassuring & asked if safe etc... Advised regarding the timeframe for the recovery service - text message to update following the call (2 mins). Offered to call anyone. Very comprehensive.”

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Posted 3 years ago

“Great professional service from start to finish, Thank you all for coming to our rescue!”

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Posted 3 years ago

“Car recovered and then taken to my garage all within 90 minutes, One Call were very professional and efficient as well as friendly and sympathetic. Thank you.”

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Posted 3 years ago

“Efficient and friendly”

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Posted 3 years ago

“Very helpful advisor when I phoned for rescue. Quickly sorted the responce for me in a very calm manner. Only waited 40 minutes for recovery. Recovery driver was very good and very professional. Highly recommend.”

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Posted 3 years ago

“Very friendly and helpful service from both the customer service and the breakdown”

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Posted 3 years ago

“Brad (BP2) was very helpful.”

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Posted 3 years ago

“The recovery gentleman arrives within about 20 mins. He was so polite and very chatty. I really felt impressed with him taki n g my car, as I had to get to work. However, as a lone female, he arrived in fantastic time. I was totally impressed. Thank you so much.”

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Posted 3 years ago

“Informed me of everything I needed to know and were really quick at sorting me out”

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Posted 3 years ago

“So professional...from my first phone call my fault was dealt with quickly and I can't thank them enough. Thank you 😄”

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Posted 3 years ago

“Very friendly efficient lady took our call. Went through the formalities quickly and told us someone would be with us in just under an hour. Young man arrived in less that ten minutes as he'd been on another part of the trading estate when he received our details. Once again, friendly and efficient, he had us repaired and on our way home in ten minutes. I couldn't have wanted better service.”

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Posted 3 years ago

“The girl I spoke to was lovely and understanding when I couldn't log in to my account she did it for me and she was ver helpful, she got it all sorted and the breakdown came very quickly.”

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Posted 3 years ago

“When you are stood on the side of the road it needs to be really quick and easy to find the right number on the website to call so you go straight through to breakdown. I don't need to be dealing with a live chat, a portal that needs a password or being told that I'm calling out of hours!! The phone number needed is nearly impossible to find. Once you are talking to someone you then have to use another portal to book your recovery. Again when you are on the side of the road with none of your account details and a poor signal this just adds stress to an already difficult situation. I just need to find a phone number, ring someone and tell them where I am so they can get the vehicle recovered for me. Once the recovery vehicle arrived the service was seamless.”

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Posted 3 years ago

“Really nice and helpful telephone agent BP2. Was clear about the process and when the breakdown engineer would reach me and I had a follow up call from them within 5 minutes.”

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Posted 3 years ago

“Prompt and efficient and the mechanic was so helpfull, great responce time and was updated via text on time tow truck was expected.”

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Posted 3 years ago

“The girl I spoke to was Very clear and explained everything,put me at ease.links sent to track recovery all done within the time given excellent service..bank holiday too....”

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Posted 3 years ago

“Fast, helpful, friendly and very easy to deal with. Thankyou 😁”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 1,914 reviews