One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,973 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The one call system involved one call but then I had to go to the website and enter all the info I had already told the operator again. This was a bit annoying. But, the man from Hinton rescue who came was brilliant. Polite, helpful, cheerful, quick, thorough. Thanks ++ to Hinton rescue for getting me home”

Helpful Report

Posted 2 years ago

“Very easy to arrange a visit . Flat battery resolved with jump start. Man whose name I dontvrecall ,I don't think he yold me. Couldn't diagnose shy battery had died. I had to ring my car dealer for advice. Was advise to run c the c ar for half an hour. Tried it later it started. Hope it starts in tgd morning. Quick service ,very happy with that.”

Helpful Report

Posted 2 years ago

“The person who sorted out the car for me was absolutely great but I had to wait quite a long time for him, which is why I'm giving 4 stars not 5. He was calm, efficient and professional.”

Helpful Report

Posted 2 years ago

“All good, quick and efficient. The online callout tool was hard to navigate though, but a couple of calls sorted things out.”

Helpful Report

Posted 2 years ago

“The process of reporting a windscreen problem , and getting the car booked in went fairly well, although three attempts were needed to get the booking sorted, call being dropped twice. The personal process was excellent, all phone conversations dealt with quickly and professionally.”

Helpful Report

Posted 2 years ago

“Delighted to hear I'd been upgraded to cover home breakdown as I work for the NHS. Really great bonus, thank you.”

Helpful Report

Posted 3 years ago

“I would have given 5 stars but at first you insisted I pay £20 before you would recover my vehicle. I did not have a bank card with me or means to pay and this totally stressed me out. The recovery was speedy and the breakdown driver followed me home to make sure I got home safely. This part of the service was excellent, but payment of £20 upfront, really????”

Helpful Report

Posted 3 years ago

“a very polite and helpful breakdown operator.”

Helpful Report

Posted 3 years ago

“App on phone very difficult to use. 3 stage process stage 1&2 fine but no ‘continue’ button on stage 3. Had to phone 3 times before someone st call centre logged the call with a garage. After that, service 5*, told call out is averaging 60 to 90 mins but within 30 seconds phone call from garage and 5 minutes later they had arrived. 5 minutes after that in the road again with advice on shat was likely root cause. Brilliant, Sort the app out and definitely a 5*.”

Helpful Report

Posted 3 years ago

“A bit of a wait but the mechanic was great really friendly and helpful.”

Helpful Report

Posted 3 years ago

“A good service all round. The phone operator was very patient and the breakdown guy arrived within the time specified and was extremely pleasant and helpful. The only negative thing is that they want you to go online to pinpoint your position. It's stressful enough already without having extra to do.”

Helpful Report

Posted 3 years ago

“No updates from one call But recovery company were great”

Helpful Report

Posted 3 years ago

“I would have given 4.5 if that was an option, the rescue vehicle was later than the expected time, however this was due to traffic driven by road works elsewhere, which I was aware of. The driver was friendly and helpful.”

Helpful Report

Posted 3 years ago

“When you are stood on the side of the road it needs to be really quick and easy to find the right number on the website to call so you go straight through to breakdown. I don't need to be dealing with a live chat, a portal that needs a password or being told that I'm calling out of hours!! The phone number needed is nearly impossible to find. Once you are talking to someone you then have to use another portal to book your recovery. Again when you are on the side of the road with none of your account details and a poor signal this just adds stress to an already difficult situation. I just need to find a phone number, ring someone and tell them where I am so they can get the vehicle recovered for me. Once the recovery vehicle arrived the service was seamless.”

Helpful Report

Posted 3 years ago

“Prompt and efficient and the mechanic was so helpfull, great responce time and was updated via text on time tow truck was expected.”

Helpful Report

Posted 3 years ago

“The technician Phil kept me informed all the time, very reliable and efficient.”

Helpful Report

Posted 3 years ago

“Waited 1 hour and half, got my car stared and home safe.”

Helpful Report

Posted 3 years ago

“The service was, fast, efficient and successful.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Very good they came with in the hour work out what’s wrong with the car manage to get home.”

Helpful Report

Posted 4 years ago

One Call Rescue is rated 4.6 based on 1,973 reviews