One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,914 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband was on a motorway slip road when he smelled burning from engine. On checking, he realised oil level was low. As miles from any garage he rang breakdown but was told this was not covered and chargeable. He decided to walk the half hour to nearest garage for oil. He filled the car and drove back home without a problem. Next day we drove car 6 miles when temp gauge started fluctuating with steam coming from bonnet. The oil level was normal but radiator had apparently developed a leak. Further problem occurred when after filling radiator with water the bonnet would not reopen. After abandoning car at roadside, we rang breakdown only to be told by a very rude, impolite assistant that it was our fault due to poor maintenance as we had called day before re oil, even though we hadnt used breakdown call out. Our car is regularly serviced and has never broken down before. This was an unconnected unforeseen second fault. He refused to arrange a tow truck but was willing to quote for one. What are we insured for?? We will never use this company again. They'll find any excuse to wriggle their way out of paying out for the breakdown service you're entitled to. We now have to arrange a tow truck independently.”

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Posted 4 years ago

“CF9 A very helpful and concise gentleman”

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Posted 4 years ago

“Thank you for your prompt a polite service. I would recommend One Call five stars. Thank you.”

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Posted 4 years ago

“Great service from those answering phone to the breakdown truck driver...calm .reassuring . efficient”

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Posted 4 years ago

“One Call is always polite, and punctual, and helpful, no complaints”

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Posted 4 years ago

“fab service great machanic Mx”

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Posted 4 years ago

“They tried to find out where I am and the lady on the phone was very helpful”

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Posted 4 years ago

“One phone call to SW6. Recovery man turned up exactly at the stated time. Car was jumped and I was on my way in less than 90 minutes for £20. Happy!”

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Posted 4 years ago

“Excellent service. My Flat battery problem was solved within 90 mins of initial call.”

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Posted 4 years ago

“The call handler was very efficient and the cost and information given was precise. He was very courteous and helpful. Ref CF9”

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Posted 4 years ago

“we have gold cover. we called them out as the car wouldn't start after dropping my son off at school. They sent out a sub contractor(not a mobile mechanic), who started the car and advised us it just needed a good run as it had been sitting idle over Christmas with only a couple of short runs in between. we gave it a 40 minute run on the bypass. during the afternoon school run the same thing happened. onecall refused to come out. they said that as this was a recurring fault they would not provide any service. when we asked how they determined it was a recurring issue the said as we stated "the car wont start" on both call outs this would be classed as a recurring issue. when speaking to customer service the confirmed that they had not received any report from the contractor used and that the call centre operator had no mechanical training and the decision was based entirely on our statement " the car wont start" my pensioner mother with chronic arthritis and 8 year old son where left stranded longer than necessary at the roadside during storm Brendan. when i had recovered the car, the garage replaced the 18 month old battery under warranty”

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Posted 5 years ago

“I have nothing but praise for your rescue service. They are efficient, friendly and helpful”

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Posted 5 years ago

“My car broke down as the alternator wasn’t charging. The gentleman I spoke to on the phone was very helpful and my call was answered quickly. Recovery could have taken up to 90 minutes, but the engineer turned up in 20 minutes! My recovery driver Billy, was so very helpful and just an overall lovely guy. Being a young girl with her first car something like this can become very scary. But my experience was great and Billy was so calming and knowledgeable. Thank you!”

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Posted 5 years ago

“Be very careful. I suffered headlight failure. Called these people for roadside assistance as its included in my car insurance policy. They refused; they don't even carry spare light bulbs. They will try to start your car if it's failed but that seems to be all that's available. They will offer to tow you but in the case of the basic cover will charge you a £20 fee + £3 a mile for each mile over 10 miles. Shunted from One Call Insurance to One Call Breakdown when I sought clarification by phone and Livechat. Not worth even one star to me and my family. Strongly suggest you look elsewhere.”

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Posted 5 years ago

“got through quick and sorted in minutes.”

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Posted 5 years ago

“Only took about half an hour for the recovery vehicle to reach me after I requested assistance. However reporting the breakdown was a bit difficult because the lad on the other end of the phone didn't seem to have a clue and it took a good 5 or 10 minutes for him to get my location; could have done it in 30 seconds via WhatsApp 🤷🏻‍♀️”

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Posted 5 years ago

“Straight through to calm handler. Found my details quickly and dealt with my problem efficiently. Estimated time of Mechanic was 60-90 mins, there in under an hour. V efficient and impressive service.”

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Posted 5 years ago

“Friendly and helpful staff, quick recovery. All round good service. I would definitely recommend this company to my friends and family”

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Posted 5 years ago

“They were very helpful, patient,clear and quick to deal with my problem.”

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Posted 5 years ago

“My car was recovered quickly and efficiently”

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Posted 5 years ago

One Call Rescue is rated 4.6 based on 1,914 reviews