One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,973 Reviews

90 %

of reviewers recommend One Call Rescue

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4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please make sure you read the small print on the basic recovery . I stayed with my usual breakdown after reading one call policy details, which in my opinion is not fit for purpose. You will be charged £20 call out charge plus £3 for every mile (after first ten miles). So do the maths, it's ok if you stay local, but if you have to be recovered and you live 200 miles away it's £600.”

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Posted 3 years ago

“Had breakdown on insurance, had a blow out on motorway told me it would cost 20 quid so paid it then proceeded to make me go online portal whilst on verge of motorway in rush hour morning traffic, then did this then they rang me and told me i had to pay a further 38 quid to book a recovery, if buying insurance DO NOT take breakdown with these do it seperate”

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Posted 3 years ago

“I phoned to make a breakdown claim and was informed that onecall had a new process via the online portal. So I used that process, completed the information request, and was informed that my request I couldn't be processed. At that point I gave up and purchased a AA membership.”

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Posted 3 years ago

“OMG, Were do I start !! I just want to say "One call insurance" have the worst breakdown cover I have ever had the misfortune to use. After requesting a my first recovery service, I was told that my VIP breakdown cover doesn't cover the recovery my caravan, and I would need to pay a fee of £80 after speaking to several different staff at One call, and told them I was not happy to pay this fee having a VIP membership, one staff member seemed helpful and said I wouldn't have to pay the £80 fee, then another staff member ,said I would have to pay the fee, who was I supposed to believe ? such an un professional service. I did end up paying the £80 fee in the finish to get recovered that day. Since I've been back home, I been intouch with one call on thier live chat , Still getting the same mixed messages from them, in one instance they were going to refund me ,then in the next message they wasn't, what the hell is going on !! I told them I do alot of touring and know, I would have made it clear from the start to One Call insurance when purchasing breakdown cover, that I would require a nationwide recovery service for a car and caravan. I didn't get a refund so I have now cancelled my breakdown cover with One call and I will not be renewing my motor insurance with them aswell. AVOID their breakdown cover at all costs , but if you have one already ? I suggest you read the small print, like they told me to do ,because they have a tendency of changing the goal posts.”

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Posted 3 years ago

“Not impressed from start to finish Firstly, they couldn’t find me on the system.I then waited 3.5 hours for them to get to me, when the guy did arrive, he seemed really grumpy and had very poor communication and customer service skills. Terrible service really disappointing,”

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Posted 3 years ago

“After having a blowout on the M42 I contacted Onecall rescue. The call handler said that he would send me a text message with a link that I needed to complete the information and someone would ring me back. I completed the information only for it to say that they were unable to process my request and I had to ring. I called back only to be told that I would have to contact a local garage to source a tyre before they could send help. I was on the M42, miles away from home and didn't know the local area. The call handler told me to google it, when I told him that this was ridiculous and potentially in danger at the side of the busy M42. His response was that if I was in danger I should call the Police and that I wouldn't ring a taxi not knowing where I was. The police were more helpful and helped me find a garage and I was eventually recovered and taken to a local garage. The garage was unable to replace my tyre as the blowout had split my wheel. I rang Onecall to arrange to be recovered and taken back home, only to be told that I had already had one call out that day and they couldn't send someone out for the same problem. My policy states unlimited call out and I was left stranded, unable to drive my car. I am not impressed with the service and I will be making a complaint.”

Helpful Report

Posted 3 years ago

“Despite renewing my insurance for the 16th of January I was told that I was not covered. After a painful back and forth conversation with many hold periods my rescue was finally booked. Initially I was told that One Call do not deal with Green flag. After arriving at the vehicle. ( My wife had broken down) I wanted to update on the location and when I called, I was told that I was not covered, therefore starting at step one and virtually the whole process again including the information about no links with Green flag. It was appalling customer service and a totally stressful experience.”

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Posted 4 years ago

“Been with one for thee years and gold breakdown cover, they or fine if u don't need them Spoke to Oliver who told me they did not one out for a flat there if I had recovery i would have to pay when I asked him what was I paying For breakdown for he told me to ring my insurance”

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Posted 4 years ago

“I had a tyre blow out and tried to change tyre problem with a part missing for jack my partner phoned at 12.45 was told there would be somethere at 14. 25 he arrived at 14 55 well over 2hours not very happy!!!!”

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Posted 4 years ago

“Not good customer service . Was left on hold for 40 mins listening to the lovely music. Person never returned.”

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Posted 4 years ago

“disgusting service ,said 70 minutes wait...took almost 5 hours ,no communication to say what was delay ,only when my partner or i called them ,each time told 30 mins ,nothing after hour then 15 mins nothing again.....this is a pensioner who had to wait almost 5 hours with gold cover!!!!”

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Posted 4 years ago

“Very disappointed with service, no manual assistance when car broke down, instructions on phone only. Told it could not be taken to a garage at 8.30 pm. Eventuallly got it started and was told just to drive it home now, 20 miles on main road in darkness, very frightening, no priority for a lady driver alone. Next day had to call again with the starting issue to get it to garage, now 41 miles away, at a cost over £100 not a happy customer ! !”

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Posted 4 years ago

“Difficulty in locating me owing to no WiFi area; and then charged £60 to have me towed away off main road; I was told they would give me a list of garages that maybe able to help as they couldn't do anything to help - before agreeing to have me towed home if I paid £60”

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Posted 4 years ago

“Called out twice now first time said would arrive in 90 mins and arrived after 4 hours with the wrong size recovery. Now awaiting again, said would be here in 60 mins, didn't arrive so called and told another 30 mins. Am not renewing with them.”

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Posted 4 years ago

“Recovery very slow, it has been 5hours and still waiting to come!!!!!”

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Posted 4 years ago

“As a "One Call " member, just wondering why I had to pay £20.00 for the call out. Ashley, the mechanic, from, James and Aldridge Garage Ltd, was superb, very professional and polite.”

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Posted 4 years ago

“I’ve broken down twice recently. Getting through to call centre to report breakdown takes over half hour. When they eventually answer they ask you to hold then promptly cut you off. Not much fun when your a lone female on busy motorway in pouring rain. This happened repeatedly on both breakdowns. 1 st breakdown I waited almost 3 hours, I’ve complained to Lanes. I kept being told another 40 mins, your totally at their mercy. No apology. I was soaked through to my underwear, I suffer pneumonia and have 2 chronic lung conditions, can you imagine my distress. I’m still upset to be treated in the way. Fitter got in my car with no mask on, by now I was freaked out! I drove home with car windows open. I’ve never had a breakdown report. I took car to garage following day as recommended they could find nothing wrong as I had no code to give them. Last week I broke down again, same problem it says car overheating stop immediately. Same issues with call centre. Recovery lorry sent, this time great wearing a mask and within an hour. Car towed to garage. You have no doubt cost me a packet on repairs, still waiting for estimates. If I had the breakdown report in 1st instance I could have had it fixed and not broken down a 2nd time. Some businesses are shocking to deal with your at the top of the list & lanes is 2nd.”

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Posted 4 years ago

“I wish I could give NO Stars. Having broken down in the middle of nowhere, we were told by the call handler that whilst the car could be towed to a garage, we had to make a booking at a garage before they would authorise a breakdown recovery. We were on our way to West Wales for a holiday, and were an easy 2 hrs from our destination (where we didn't know any garages), and 2 hrs from our home.( where we did know a garage) She also told us that there was no transport for us, our luggage and our two small dogs and told us to arrange 'a lift with someone'. Who for goodness sake? We were in the middle of the countryside! We waited for an hour and a half for the recovery man and when he arrived he was lovely and said he would take all of us but by then we had contacted my son who was meeting us in |West Wales and he drove for 2 hrs to get us. And then 2 hrs back to our holiday accommodation. Our car was taken to our home town garage some 2 hrs away. We had to hire a car for the rest of the holiday and to get us home again at the end of the week. Our holiday was marred by the frustration of not being helped satisfactorily, the offhand,unfeeling and unsympathetic manner of the call handler who couldn't have cared less. A very, very bad service which I will be seeking some recompense for. And I will never use this service again”

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Posted 4 years ago

“I unfortunately had to use one call breakdown today, my car broke down on M4 motorway. I called at 14:14 Long wait for recorded message to finish-so stressful. My car said engine overheating stop immediately. It was raining - I was a lone female. I have used a competitor in the past and know I should be priority- not for these guys. I wasn’t even told to stay out & away from vehicle, but I’ve been in this position before so know the drill. I was told 70 minutes wait.. I have my hands tied here. I work it out approx 15.25 I then get a text to say 15:53 It starts to rain harder, thunder, lightening the lot, I’m like a drowned rat, there is no escaping the spray from lorries etc. I call 16:06 Still no sign of recovery vehicle. I have 2 chronic lung conditions and I’m wet & freezing. I’m told 20 minutes wait. 16.31 they call to say their 20 minutes away. I’m no annoyed I could cry. I have to risk pneumonia or dying by getting hit by a lorry & wait in car. I take my chances & wait in car. Weak with exhaustion the recovery person turns up, It’s now 16:52 he gets in my car, no mask on.. I’m speechless .. he tells me he’s reset it, I can now drive home & take it to garage for diagnostic tomorrow. I waited almost 3 hours in pouring rain for this! What a shambles.”

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Posted 4 years ago

“Very bad service.”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 1,973 reviews