One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having not be able to use my car in the morning, once reported then tech turned up very promptly, within the promised time. He was very polite, found the issue with the battery. Price was good for replacement and he returned quickly and fitted. Can’t speak highly enough of the tech.”

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Posted 1 year ago

“I’ve had to use this service twice int the last 5 weeks. The first one left myself and my husband , in his late 70s and disabled, standing at the side of a busy trunk road in a darkening and increasingly cold night. No recovery vehicle ever arrived and no contact was ever made. It’s very difficult to find a contact number at any time but late on a dark night, impossible. I complained but had no further contact or explanation. Turning to today’s incident, the issue happened in an area that I am unfamiliar with. Breakdown was around 12.30 and I was advised that recovery would arrive at 15.35. I had my baby grandson in the car with me and had to collect his older (but still very young siblings ) from school at 15.15. I had no option but to get a taxi back to my daughter’s house, so that I could collect the children. Proactively, I contacted you to explain the situation and ask for at least 30 minutes notice when the recovery was arrriving. The recovery person subsequently phoned around 15.30 and phoned to advise. However, he was very considerate and left to allow me 30 minutes to arrange a racing for the short trip to the site. Unfortunately I was unable to get a taxi but I waited for a bus, which never arrived. He phone back twice and tried his best to help but his depot would not give permission to wait any longer. He advised me to ask you to call again when I reached the car . At that point I was told the recovery could not be resubmitted as it had already been sent out. I can quite understand why, but can’t understand why there was not even an apology for the first incident. I do feel your organisation owes me another recovery.”

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Posted 1 year ago

“Exceptional service, very quick response. Would highly recommend”

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Posted 1 year ago

“Very prompt service. Knowledgeable and helpful”

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Posted 1 year ago

“They helped me with everything as I had only had car from a dealer 1 week dealer paid for battery.”

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Posted 1 year ago

“Guy was very friendly and helped me would highly recommend”

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Posted 1 year ago

“Not happy I couldn’t speak to someone and got sent a link . That I couldn’t log on to as no internet . It took the recovery 4 hours to get to me . I thought a lady on their own got priority. I called 4 times to b e told the recovery was on its way . My last call I was told I had cancelled . Plus you took £55 off me to come out said it was a call out charge . You did say I would get a refund . Hopefully I do . I’ll not recommend you at all”

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Posted 1 year ago

“It was the first time I had use my gold breakdown service. I was really impressed just phone the number and within 20 minutes someone was at my house and sorted out my car. Very impressed with the service.”

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Posted 1 year ago

“Fast reliable service. Very helpful.”

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Posted 1 year ago

“So the first experience was good where I could talk to someone. Then I was sent a link which didn’t work and I couldn’t log in. Luckily I wasn’t on the side of the road as I was extremely distressed when my steering went. I did manage to get to work. I eventually logged on to my computer and then spoke to someone who updated more stuff. I am a teacher and all of this was so difficult to sort out as I had lessons. All of this takes time!! The best experience was the guy who came to collect the car and take it to the garage. He was efficient and knowledgeable.”

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Posted 1 year ago

“Driver turned up quickly (if anything before the ETA) and was able to solve the problem by removing the under tray which is been unable to do. Very efficient and friendly”

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Posted 1 year ago

“Service helpful but not texting rather speak on the phone”

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Posted 1 year ago

“I was told by text 1645 some one would be with me 1800 they turned up i don't blame the driver he was very good no phone call no explanations”

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Posted 1 year ago

“Recovery has to be booked and £20 call-out fee paid for online before anyone will come out to you. Not great when you break down in an area with very poor phone signal like I did. Spoke to OneCall on the phone who just said go online. I will be buying AA/RAC cover from now on.”

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Posted 1 year ago

“I was very happy with their service, quick, I was kept informed all the way through. I would happily recommend them.”

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Posted 1 year ago

“Quick and Efficient service.”

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Posted 1 year ago

“Immediate, precise and helpful”

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Posted 1 year ago

“Call out was very quick and Tracey's recovery were brilliant”

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Posted 1 year ago

“Great service, polite and very helpful as always”

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Posted 1 year ago

“Good price , quick and very friendly”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,913 reviews