One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was there when they said they would be . Mechanic fixed my car within minutes and gave me some advice on what to do going forward . He was smart and polite a credit to you”

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Posted 2 years ago

“Very prompt service, good communication throughout the process.”

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Posted 2 years ago

“CUSTOMER SERVICE WAS EXCELLENT, VERY HELPFUL AND EFFICIENT THE BREAKDOWN RECOVERY ITSELF WAS GREAT TOO, KEPT INFORMED AND THOROUGH CHECK OF MY BATTERY”

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Posted 2 years ago

“CUSTOMER SERVICE WAS EXCELLENT, VERY HELPFUL AND EFFICIENT THE BREAKDOWN RECOVERY ITSELF WAS GREAT TOO, KEPT INFORMED AND THOROUGH CHECK OF MY BATTERY”

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Posted 2 years ago

“Brilliant service from everyone involved. Love the fact that GPS is used to locate the car. Kept fully updated throughout. Thank you One Call”

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Posted 2 years ago

“The lady I spoke to was friendly helpful and dealt with the issue swiftly happy with the service.”

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Posted 2 years ago

“Fantastic service, the recovery man fixed my car in minutes!. Thank you”

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Posted 2 years ago

“Had trouble with the portal, which froze on me halfway through. Leanne was a star she completed the process manually in quick time. Thanks very much. Just hope the recovery team are as efficient.”

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Posted 2 years ago

“Their customer services are useless. Been waiting 8 weeks since my car was written off to be contacted about payment”

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Posted 2 years ago

“LE06 had issues with text did not come through to process recovery Lianne did a great job updating it manually so I could get the assistance I needed - had issues with payment which did not stop me getting home - belated birthday present went i. Friends car to long Eaton for spa day so not being able to go home was stressful enough as need to work today - excellent service from Luanne and the recovery man fab explained answered all my questions and Dave who I had to ring to understand where the r covert man was did an excellent job in contacting him as the locator was out of sink - very pleased and thank you”

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Posted 2 years ago

“I can’t access the portal as it tells me my account hasn’t been set up correctly. Please fix this ASAP. All that aside the person I spoke to on the phone “Brad” was very good, offered all the help I needed and sorted out my breakdown very fast. Most impressive and made me me feel comfortable and confident in my breakdown recovery options. A seriously good advert for One Call”

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Posted 2 years ago

“Breakdown cover was excellent, kept me informed of what was happening and the driver Eddy was very helpful and arrived within 30 minutes.”

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Posted 2 years ago

“Excellent rapid and reassuring response from Leon at One Call Rescue when I was in difficulties. Breakdown help arrived at the time expected and expertly fixed my car’s brake problem. He (Colin the breakdown mechanic) also gave me some very helpful advice. All just what was needed in a personally stressful situation. Many thanks.”

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Posted 2 years ago

“Arranged help when car wouldn't start and when problem couldn't be solved arranged for both my husband, myself and the car to be taken home over 230 miles. Driver very helpful under difficult circumstances.”

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Posted 2 years ago

“First class service recovered in under an hour.”

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Posted 2 years ago

“I had an engine failure and Within minutes of calling one call they directed me on how to report a breakdown. They then quickly checked the information to make sure they had the correct location and issue with the vehicle. They understood that having my two children with me that it was a stressful situation and dealt with it quickly. Within minutes we had a recovery truck booked and on route. The truck was with us within 20mins. The recovery driver was very friendly and informative. Within an hour of breaking down we were on our way home.”

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Posted 2 years ago

“I had a tyre puncture and needed a tow to my nearest tyre garage. The lady at One Call asked me to phone the garage first to check the tyre for my model was in stock and then phone back to request the tow. The phone was answered promptly both times I called and the lady was very courteous and helpful. Mike the tow truck man arrived within the time frame of one and half hours and took me swiftly to the garage along with my two dogs! It was a very smooth process and took away my anxiety. Many thanks!!”

One Call Rescue 5 star review on 9th October 2022

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Posted 2 years ago

“Amazing! From initial call to problem solved one and a half hours! Such a nice young man and so helpful and informative. No hesitation in saying a 5 star service. Many thanks”

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Posted 2 years ago

“Flipping fantastic. Really helpful and speedy. Very patient call handler. Thank you”

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Posted 2 years ago

“Very sceptical of services that come as an add on i.e. Bank Accounts and travel insurance and the like. The cost of the original insurance was not to be looked over so ended up with the basic breakdown cover, never the less after 11 months of cover broke down on an elevated section of dual carriage way. Made the call and was given a link to book the breakdown, now I'm a bit of a techno dinosaur but it was easy to use and text replies came quickly with an ETA, which was within an hour of logging the call and to my surprise the recovery vehicle was with me in half that time. Recovery carried out by an excellent operative that understood Classic Motorcycles and could not be more helpful and friendly.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,913 reviews