Onecom Reviews

Name: Onecom
Rating: 3.93

3.9 Rating 383 Reviews

74 %

of reviewers recommend Onecom

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Metrics

3.9

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

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“They are ripping off scammers, £19.99 sim only contract, they apparently take nearly £60 out of your account at the beginning of the month and then return refund you £23 at the end, I don’t know how they get away with it 😡😡😡”

Helpful Report

Posted 1 year ago

“! AVOID. AVOID. AVOID ! be very careful on ‘prices’ quoted as we were told £80 plus VAT. Vodafone take £484 out of my account and Onecom refund £323 - The VAT is on the full amount that Vodafone take from you, so actually £160 is what we were paying. ! Then the price goes up each April with consumer price index, which is applied on the full Vodafone amount - so we now have £554 coming out of our account to Vodafone and Onecom still only refund £323 , so our actual payments are now £230 a month. We thought we had agreed a 3 year contract at £80 +Vat on that £80. They said we would have to pay £11,000 to exit the contract. I would go direct with a phone company, this is an unethical profiteering middleman company.”

Helpful Report

Posted 1 year ago

“Left with no option!!! 3 hours and half waiting on the line spoken to few unprofessional people!!! Still no internet after that ?! Avoid avoid avoid !!!! Bunch of idiots running a company hellooooo!!! I’m taking a legal advise on them now , they made me shutdown my business soon as I done a contract with them ending up with no internet connection?? Could not take any card payments ? I can’t describe the feeling, frustration I been through with this idiotic company!!!! OMG , stay away from this company guys please …..”

Helpful Report

Posted 1 year ago

“Poor customer service, from customer service to credit control to account managers who all leave you hanging, get you over a barrel, snuck in unfair price increases, and then threaten you with early termination charges if you want to leave. AVOID AVOID AVOID at all costs.”

Helpful Report

Posted 1 year ago

“*** AVOID. What you get quoted is not what you pay. You will be out of pocket and stuck in a long term contract! AVOID ***”

Helpful Report

Posted 1 year ago

“Avoid Avoid Avoid Shocking company, rip off merchants. I was mis sold a mobile contract, I was promised on the phone a £11.99 contract per month. Wasn't told I was buying the phone, with £125 bill. Was charged £24 per month then crept up slowly. All paper work never corresponded with what I was charged. When I contacted them by phone, email, webchat they went round houses and never answered my questions. I contacted Vodafone they wouldn't deal with me because I'm a onecom customer. I would get a txt to say I can view my monthly bill but never given a password to sign into Vodafone account. My last bill shot up to £99 -what the hell. changed provider and just paid just over a thousand to get out of the contract ( even though I can't really afford that either) I'm a small business -sole trader. Even to end the contract was a nightmare. Glad to be out this horrendous company. They rip you off left right and centre I went from paying £34 to £99 in 1 month, that gave me the push to get out and be free of them. Do not use this company, what you are told on the phone is a lie.”

Helpful Report

Posted 1 year ago

“Dodgy sales practices, i was told my contaract would be £24 a month it went up to £41 a year later and this year it has skyrocketed to £204, like others have said customer service is none existent, avoid at all costs.”

Helpful Report

Posted 1 year ago

“Be warned stay well away I’m stuck with them was told it be 350 a month turns in to 600 then after 18 months it be 870 stay away save you self and you pockets from this devious company onecon”

Helpful Report

Posted 1 year ago

“STAY CLEAR. over charge you from day none.never sort anything out never call back then try and charge you a massive amount to leave. YOU'VE BEEN WARNED.”

Helpful Report

Posted 1 year ago

“Mis sold contract. Lies and pressure selling. The bill is never what you expect and they keep you signed into them unless you have mega bucks to terminate. Stay well clear especially if you are a small business or sole trader. Know your rights with Ofcom.”

Helpful Report

Posted 1 year ago

“Dreadful company, appalling customer services, lying salesmen, avoid at all cost. If you are having issues try ofcoms arbitration service, its free and they will look into any problems. Check everything and don't believe what the salesman tells you.”

Helpful Report

Posted 1 year ago

“Unbelievable. I have been fighting this company for over a year £1847 later I am still stuck until January 2024. I will have paid £3694 for a contract that stated £53 a month plus vat, they would then review at 18 months to see what other savings they could offer WELL THAT'S the scam. They don't offer anything and you are stuck, they offer another 3 years contract to reduce slightly!! We were also promised a dedicated account manager, I have never spoken to the same person twice, they are not able to help and if I want to leave I have pay anyway. Also what i don't understand is that Vodafone Ltd are taking the money each month from my account not Onecom, yet you try to talk with Vodafone and they wont speak with you as the contract is with Onecom and nothing to do with them. THEY ARE TAKING MY MONEY!! Thanks to now reading the reviews here I have contacted CISAS and hopoe I may get help To anyone looking to work with these people DO NOT TOUCH THEM”

Helpful Report

Posted 1 year ago

“Avoid,!!!!! customer service... Non existent Missold.. Definitely Charged us £156 for no service ptovided No line fitted by open reach!!!! No router!!! After being in business for 20 yrs, I have never seen another business with so many bad reviews I( fact I would say the good reviews they wrote the selves) Sez it all They Will be hearing from OFCOM /CISAS SCUMBAGS”

Helpful Report

Posted 1 year ago

“Slippery and callous sales technique. They said the contract would be £20.08 + VAT for 2 phones which would save me money and instead it has worked out at nearly £58. I specifically asked them the total cost and the salesmen said £20.08 + VAT. The contract is not transparent although I saw the number £20.08 so I thought it was OK but check what they offer as a discount. In my case, it was £172 discountfrom a cost of £192.08 - which is £20.08. HOWEVER - the £192.08 needs to show VAT added which would take it to £230.39. £230.49 less £172 = £58.49. If they said the cost was £58.49 I would not have done it but they said £20.08 + VAT. If I do not get a reasonable resolution, I will take legal advice and will probably report to Trading Standards and an organisation called CISAS plus also Vodafone who I am sure would not want to be associated with their sales technique. For anyone thinking of using OneCom, my strong recommendation is to avoid them”

Helpful Report

Posted 1 year ago

“Avoid at all costs!! I was mis-sold a mobile plan that they will not let me out of. All the quick talk on the phone was entirely misleading, whilst signing up to a contract with them. They said they could beat my current monthly cost of £16 per month and I'm now paying almost £100 per month for a SIM only deal!!! I tried complaining to Vodafone as that's my network whilst with Onecom, but they take no responsibility saying they are a separate entity and that they are apparently inindated with similiar complaints. There was a problem between my bank and Onecom where my direct debit could not be taken and rather than contacting me giving me the opportunity to fix the problem, they shut off all my phone services including outbound calling and the Internet!! I am extremely angry with Onecom and will do my best to spread my poor experience. Craig”

Helpful Report

Posted 1 year ago

“Been with Onecom for a few years now, never had an issue until renewing with them earlier this year. They managed to sneak in an additional data line charging me for the privilege, even though I had unlimited data included within my new contract. Argued this with them and they eventually cancelled, but not letting me off the 30 day notice period that I still needed to pay for?! Also billed me for Spotify when it was included within my agreed entertainment package that I was already paying for. Extremely unhelpful staff when speaking to them over the phone, via e-mail or via chat. Am looking forward to ditching this robbing third party and going direct to Vodafone or O2 and dealing with people face to face. Definitely avoid this company like the plague!!!”

Helpful Report

Posted 1 year ago

“I thankfully got my contract cancelled with Onecom through CISAS as I was criminally mis-sold. I thought it was £30 a month and the first bill was over £360. Their deceiptful and misleading practices caused me so much stress and hassle. They continue to deny any wrongdoing even after they were instructed to cancel the contract. I've had no apologies. They know what they are doing is wrong and they continue to do it to vulnerable people.”

Helpful Report

Posted 1 year ago

“Horrific Company Robbers in suites with a headset. Disgusting salespeople who missold me a contract which will cost me £6k over 3 years when i thought I was getting a £40 per month contract”

Helpful Report

Posted 1 year ago

“Please help.. they hate made me poorly… I’ve fought them for so long to cancel my contract … absolutely awful …”

Helpful Report

Posted 1 year ago

“6 months of stress has thankfully come to an end after going to the adjudicator. Considering writing about my case, with examples of other people's horror stories.”

Helpful Report

Posted 1 year ago

Onecom is rated 3.9 based on 383 reviews