online4baby Reviews

Name: online4baby
Rating: 1.38

1.4 Rating 211 Reviews

8 %

of reviewers recommend online4baby

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Metrics

1.4

Based on 211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame I have to leave one star as the service they provided deserves 0 stars. Purchased a chicco oh la la stroller. Within 8 days it was squeaking from the wheels non stop. Followed the manafacturers guidance and it still squeaks non stop. Spoke to Chloe and after sending pictures and videos their solution despite it being within 30 days was to send it to chicco and they can inspect it. If it was not faulty we would be charged for the inspection and if it was we would not get compensated nor have a stroller in the mean time. Really disappointed with the service and looking at the 19% of bad reviews I can see why. Would urge anyone to avoid these scam artists and go to John Lewis for sure Also in Chloe’s experience she advised us that this is a common fault and we should just deal with it.”

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Posted 5 years ago

“Just wanted to say Thank you for good service and a good price on the Chicco Next t2 me cot. Ordered Sunday and arrived next day Monday, was not expecting that. Thanks again.”

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Posted 6 years ago

“AVOID AT ALL COSTS! Told by Helen the customer service manager that they would only issue a refund if a baby had died!!!! Why would you say that to a new mum? Disgusting person and company. DO NOT BUY FROM THEM. I’d been bought a Mee-Go buggy board as a gift from Online4baby. I’d put this together and attached the universal buggy board to my pram (a bugaboo buffalo) I thought this was fitted correctly and went out for a walk with my newborn and 2 year old. After a couple of minutes we encountered our first kerb, going up it the universal buggy board detached itself and my 2 year old went flying backwards. Luckily she wasn’t hurt but after closer inspection of the clips on the board, they don’t fully close around the bar of my pram even with the safety straps tightly secured around the pram I am not confident to use this again for fear it will happen again. I wouldn’t want this to happen on a busy main road for example! I’d been in touch with the person who bought this and they’d been in touch with Online4baby only to be told that because it’s been over 30 days you will not exchange for a different board or refund! It was bought as a gift in plenty of time for my babies arrival. It’s the same as a pram, you would buy it earlier to make sure you have it in time in case baby came early and/or so you are prepared. In my case the board looked like it fitted well and had a practise with it around the house. It was only once I’ve been able to get out of the house and used it on uneven surfaces and kerbs that the problem has arisen. I’d been in touch with the manufacturer and they confirmed from pictures that the universal board will not fit a bugaboo buffalo and was told to contact yourselves to exchange this for the larger board with four wheels, which has a different fitting which I was told would fit my pram. I’d been told how they reacted to the emails sent and how they just dismissed this because it’s been over 30 days since purchased. The emails were rude and unsympathetic. I find this appalling behaviour from a shop selling baby items. I understand they have a 30 day policy but as this supposedly universal board doesn’t fit a very popular pram then I would of assumed they would wave the 30 days policy especially as I’m wanting to exchange for a more expensive product which we would obviously pay the difference! Very disappointing Online4Baby! I hope that this review helps others to use anyone but this company. I’ve read some of the other reviews and the level of customer service is appalling! Again to be told on the phone by Helen that a refund for an item purchased over 30 days ago would only be issued if a baby had died is just disgusting! What a heartless and unsympathetic company.”

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Posted 6 years ago

“Ordered a cot back in early June 2018. It arrived damaged. Damage to cot exterior, drawer was not functioning and was sticking after assembly by following instructions to the T. Overall quality of cot was not great. As a customer I was not happy with the product and emailed and called right away to request and exchange or refund. Customer service were only willing to help to replace the drawer, even though I expressed I was unhappy with the quality. After 3/4 of an hour on the phone they asked me to take a video of the drawer and cot and send this in. As a customer I have a 14 day right to request an exchange or refund - to this date this has still not happened! After escalating the issue to a manager, who agreed that they would collect and refund the cot, after 3 attempts and 3 times waiting in for the collection to take place, no one has turned up! We have been completely lied to each time when requesting what is happening. Over a month on, I have no cot, 8 months pregnant and am out of pocket. Shocking customer service, liars! Would not recommend! Since writing this review On the 25th July on trustpilot , i was contacted by a manager from the company and was told my item had been confirmed as collected and the refund was now processed by him via the accounts team personally, I promised the funds would be returned to my account within 24 hours and He asked if I would now remove this review??!! It’s now 27th July, I have been lied to again, and am still out of pocket, with no cot! Unnecessary stress being caused by this company.”

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Posted 6 years ago

“Excellent range of baby products and prompt delivery service.”

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Posted 7 years ago

“Great products sold - cheaper! Fast delivery.”

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Posted 7 years ago

“Quality and price excellent.”

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Posted 7 years ago

online4baby is rated 1.4 based on 211 reviews