online4baby Reviews

Name: online4baby
Rating: 1.37

1.4 Rating 210 Reviews

9 %

of reviewers recommend online4baby

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Metrics

1.4

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online4baby 1 star review on 13th October 2024

Frances Whyte

online4baby 1 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

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“Where do we start .... base unit delivered weeks ago with no notice - sent emails that pram coming so arranged for someone to be at address to meet - nothing turns up then get notification that it has sent back to supplier. Turns out it was never out for delivery. Have you tried to speak to anyone in this company ? They refuse to give out a telephone number and do not answer their emails. The only way I could get anyone to call me was to post on their company Linkedin profile. Funnily enough got a quick response via that method ! Was promised delivery would not be until preorder date on end of July and that their systems have been sending out incorrect delivery communication. But they decided not to send out any information to advise all their customers of their massive cockup. Was sent another email to say delivery would be this Saturday just gone ... you guessed it someone stayed at the address and no delivery, emailed hello@ and support@ - no answer or response apart from their auto message. Guess what though ..... delivery turns up today not the end of the month as their staff confirmed. Still waiting for someone to call me as per the email i got from Matthew who assured me if i emailed support@ he would call me straight back as he appreciated i could not call in. His advice was if I wasn't happy to get a refund from him and shop elsewhere - Please do not use this company unless you have the time on your side to deal with their incompetence at every level.”

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Posted 4 months ago

“Very unhappy with the pram I received terrible quality and gotta pay to return it for Something what I just received today”

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Posted 5 months ago

“I bought a high chair that is faulty and frankly dangerous for a child. I have contacted the company but no reply. DO NOT BUY FROM THEM”

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Posted 5 months ago

“Purchased a pram before Christmas. The pram developed a fault in March 2024 (within six months of purchase). Item was taken for over a week to fix. When the item returned, the fault still remained. As a family, living without a pram is almost impossible. At the point of the fault appearing for a second time, the seller continued to refer to supplier, referring to Consumer Rights.The Consumer Rights Act is clear that within an initial six month period the customer is entitled to a refund (so to purchase a non-faulty replacement) if the manufacturer cannot fix the initial fault, and one attempt is allowed. Following complaint escalation, the company continued to pass the problem to the manufacturer. This is now going to work through uk court. I guess the lesson here is you get what you pay for. This website is substantially cheaper than stores (all be it purchases are still £500+) but the support and application of Uk law is poor. It could be the case this website sells factory seconds, it is not clear on the website. If you feel a £500+ purchase is worth the gamble of limited after care service then it will be at your risk. We will pursue this legally to support other families, along with our own.”

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Posted 5 months ago

“This site is scam don't buy anything on this site”

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Posted 6 months ago

“They took payment to return items so quickly but still not refund me after days and ignored my email. I will have to contact my bank to get money back and this is untrustworthy”

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Posted 7 months ago

“Id suggest never to order from this website. Ordering expensive items to be later found out its not good quality and then being forced to pay for returns. And when confronted why its not mentioned clearly under each products like others. The response was, you cant compare us to others and you've to pay for your return. If i had known the customer service is so terrible and they are so stingy id have never ordered. Anyone ordering be mindful of this. Their customer service is terrible and the guy on the call was quite rude. -10 for service. Never using this website again. Not sure how people are running business with such terrible customer service”

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Posted 7 months ago

“I have not received my parcel. It's now almost 3 weeks I have made the payment of 100 pounds for a carseat and I have neither have heard from this company..”

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Posted 8 months ago

“Got used baby bottles. Trying to contact them then doesnt answer. Sended me opened package. Box was a little demaged when trying to return it, their answer with exuses that they check before send out. So why did i get opened box if they check so carefully. Why if you are so professional doesnt take return back. And cant make a refund? As i can't give it as a present for baby shower and dont need theese items anymore.”

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Posted 8 months ago

“Ordered a car seat that Yodel claimed they delivered but they never did. Instead the driver came to my location took an image of the box inside my block but never came to my door to deliver the package. Online4baby claim it has 100% been delivered to me and it hasn't. I disputed saying that the image does not show that the driver had delivered to me, its ridiculous. Please tell me how the below image shows it was delivered to my door. I live in a block of flats this does not show any proof. I have a ring door bell and even gave them proof but still no help from them.”

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Posted 9 months ago

“Avoid at all this company. My order was dispatched by Yodel and it says it’s been delivered not in my address. And they can’t do anything… and it’s clearly shows different address….”

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Posted 9 months ago

“Disappointing Experience with Online4Baby - Buyer Beware I recently had an extremely disappointing experience with Online4Baby that I feel compelled to share. I purchased a travel system from their online store, expecting a quality product from a reputable brand. To my dismay, the product I received was far from what was advertised. It was a fake, and the quality was shockingly low, not suitable for my price. I faced a series of frustrating obstacles when I attempted to rectify the situation by returning the product. The customer service was horrendous; my inquiries and complaints were met with a deafening silence for a prolonged period. Their team's lack of response and assistance was unprofessional and disheartening. Ultimately, I had no choice but to seek a refund through PayPal, a process that added further inconvenience to an already stressful situation. To add insult to injury, I had to bear the cost of the return shipping, which amounted to £47 - an expense I feel was unjust given the return circumstances. Based on my experience, I cannot recommend Online4Baby. The combination of receiving a counterfeit product, the abysmal customer service, and the additional costs incurred make it an option best avoided. For anyone considering purchasing from them, I advise looking elsewhere to avoid the hassle and disappointment I experienced.”

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Posted 10 months ago

“I've been having the same problem like all the other people here. Tried cancelling one of my orders because of the date it advertised on it's company site compared to the months later arriving time. They were quick to react with being despatched within only 1/2 hour different. I proved them wrong. Since then no response at all. Go to your banks. This company is acting like a fraudsters therefore mass report it to the goverment TRADING STANDARDS AGENCY. STRESSED OUT AINT THE WORD TO DESCRIBE HOW IM FEELING RIGHT NOW.”

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Posted 11 months ago

“Ordered. Tried to cancel the morning after. Ignored WhatsApp and email until after mid day where they said that had been picked and packed so I asked for proof and they haven't given me this. Order elsewhere. When I said to prove it had been picked and packed they sent me a new tracking number. The courier had not received this yet, so they simply purchased the delivery, but that means nothing.”

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Posted 1 year ago

“£500 pram broken after just over 6 months. Been told it’s “normal wear and tear” and they won’t repair, refund or replace. Absolutely livid! The wheel literally snapped off while I was pushing my daughter in it. Absolutely shocking.”

online4baby 1 star review on 28th October 2023

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Posted 1 year ago

“Very poor (non existent customer service)”

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Posted 1 year ago

“Order hasn't been delivered after assurances from Yodel its been despatched. Try getting in touch with someone who I can actually speak to is impossible. Will think twice in using this Company in the future.”

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Posted 1 year ago

“Paid for a cot and mattress 20th July to then be told I would recieve it 7th August. It still hasn't come lots of emails ignored along with requests for refunds. Urgently going through ombudsman.”

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Posted 1 year ago

“Thieves taking advantage of parents in hard times. Ordered crib in May never received the order and it's the end of July. No answers from them and making it imposible to get a refund from paypal. Plus their offers are a total, scam, they advertise products on discount and then try to offer you something in exchange because they don't have those products and they will never do. If you refuse you will never get your money or a product. This site is a scam overall and shouldn't be allowed to exist. I hope more people report them so they can be shut down.”

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Posted 1 year ago

“Sent a damaged item that looks previously used, contacted them same day to send back and hopefully get replacement. Haven't found customer services helpful, had the cheek to say they'd charge a £10 collection fee if I had to re arrange. This has made me anxious as I've had couriers claim they've been to collect and not showed up before this. Mainly evri and yodel. Wouldn't order from here again, not worth the hassle and they clearly don't respect their customers. Sending previously used products- it was feeding equipment I ordered- is also very off putting”

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Posted 1 year ago

online4baby is rated 1.4 based on 210 reviews