Online Pound Store Reviews

Name: Online Pound Store
Rating: 3.90

3.9 Rating 551 Reviews

71 %

of reviewers recommend Online Pound Store

Company Reviews

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Metrics

3.9

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Telephone

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01618326013

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Online Pound Store 1 star review on 23rd November 2022

Mariela

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot fault the service received and the quality of goods.”

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Posted 7 years ago

“I have no issues with the service at all. The replacement item was perfect. The packer who sent me the items was great and the little note included to explain made my day. I think his name was Adam, something like that, brilliant. Thank you 😁”

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Posted 7 years ago

“Amazing value and excellent service.”

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Posted 7 years ago

“"I purchased my order 11 days ago that was on the 17th of sept. I recieved\r\nAn email saying it was received on the 20th. I tracked the parcel through the tracking number they provided (they use Hermes). Tracking said it was on the 21st order completed. I was confused so I emailed the store and phoned them as well. They apologised for the confusion for apparently my order hasn\u2019t been dispatched yet and will be with me atleast in\r\nA couple of days. They also replied to one of my emails saying apologies. Two days passed and no parcel yet, so I emailed them just a while ago today to let them know it hasn\u2019t arrived. I cannot review the purchase properly for I don\u2019t have the products yet and it\u2019s taking so long to deliver. Regular deliveries here in the UK takes 2 to 3 days, but 11 days? I think it\u2019s too long. \r\nI will do another review when my order arrives." This is my follow up review. On the 2nd of October I managed to speak to one of their crews. They sent me my package the next day as promised. They apologised for the delay. Two of the items I received were out of stock, they give you £1 voucher for each or they can refund you. Two items missing and one heavily damaged. I phoned them and they refunded the items missing and the damaged item as well. I was quite pleased, so I’m giving them 4 stars due to delivery problems they have.”

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Posted 7 years ago

“I am very unhappy at the way my items were packed. At least 4 of my items were damaged and not all of them were just £1. Most of which were stocking fillers. And even some of the tubs of creams were all dented so I couldn't even give them as a stocking filler as they look second hand !!!! Shocking service and no remorse or apology . Save ur money I wasted nearly £50.”

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Posted 7 years ago

“First time to use this company. Did not have all the items in stock as per there website after ordering online. Promised £9 refund because they could not supply all the items. Still waiting for the refund from a week ago. Will probably not use them again. Mike in Bedford...........”

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Posted 7 years ago

“Received items really quickly, very pleased !”

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Posted 7 years ago

“Great quality of products but had to adjust my basket a couple of times as stock not available and could only purchase one pillow when 70+ stock available”

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Posted 7 years ago

“Excellent Products and unbelievably low prices delivered promptly to your door, what more could you want!”

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Posted 7 years ago

“Happy with all my items will buy again”

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Posted 7 years ago

“great prices , speedy delivery and well packaged . Would recommend .”

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Posted 7 years ago

“The items i wanted were all in stock and delivered quickly”

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Posted 7 years ago

“My order arrived speedily”

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Posted 7 years ago

“Prices are very competitive postage reasonable and very quick delivery ⭐️⭐️⭐️⭐️⭐️”

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Posted 7 years ago

“Good prices for items I bought. However, one item was not what I ordered. I emailed as soon as I opened the parcel at the beginning of this week but have not had a reply.”

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Posted 7 years ago

“Used a few times. Quick delivery great customer service. Highly recommended!”

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Posted 7 years ago

“Parcel arrived safely, well packaged. One problem was 2 items missing, waiting to check my credit card to make sure I wasn't charged for these items.”

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Posted 7 years ago

“Excellent service. Easy to order, speedy delivery of excellent quality goods. One of the best online services that I've used to date. Keep up the good work!”

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Posted 7 years ago

“Easy to use site. Easy to navigate. Fast delivery and all the items were correct. I have used this site several times and have had wrong items sent in the past though. But when things are only a pound it's neither here nor there.”

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Posted 7 years ago

“Im happy. Good products, good quality. Thank You”

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Posted 7 years ago

Online Pound Store is rated 3.9 based on 551 reviews