Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was quick and easy to order from only home. Very pleased with the range of products. The dog bed cover arrived promptly. Will be using this website again.”

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Posted 4 years ago

“Great rug good quality first a very good price. Delivery quick - all good would recommend.”

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Posted 4 years ago

“Great product at a very reasonable price. I had questions before I purchased too, and the customer service people were very helpful.”

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Posted 4 years ago

“Excellent - product arrived quickly and was just as described”

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Posted 4 years ago

“Love it. Looks beautiful. Strong sturdy. Perfect as side table for drinks or something, also i yse it as a seat. Very good price also. Glad i bought it. I just love it.”

Only Home 5 star review on 9th February 2020

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Posted 4 years ago

“Ordered a white coffee table in September 2019, only arrived in February 2020. In fairness, they offered a refund although I could have got that from the card company. No discount was offered, despite asking. The table is fine, if expensive (around £250). Doubt I’d use them again.”

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Posted 4 years ago

Good afternoon, Thank you for your review, we are sorry there were stock delays on this particular item for you and we work hard to ensure our customers are kept updated on the progress of their orders. We are very happy that the table is suitable for you, although we are sorry to hear you did not feel that the credit added to your account was not sufficient at this time. If you have any further queries with your order, please do not hesitate to contact us via: support@onlyhome.co.uk and we will be more than happy to help. Kind regards, Only Home Customer Success Team

Posted 4 years ago

“Excellent product! We bought a gourgeous rug for our stufio and we are incredibly happy with it! The same rug was sold on Amazon 100 pounds more expensive! Promt delivery and the rug came wrapped very well to protect it from any damage! All in all an excellent experience!”

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Posted 4 years ago

“Gorgeous dog bed and a spare cover delivered very promptly ,reasonably priced will use only home again and would reccommend”

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Posted 4 years ago

“Love the furniture we bought. Delivery was much quicker than expected, could have done with more progress messages. Would use again”

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Posted 4 years ago

“I have had a terrible experience with this retailer and would recommend avoiding! I ordered some chairs based on the image displayed on the site. Completely different coloured chairs arrived. I advised customer service who told me that images do differ from the products on screen so this was not something they were responsible for. They advised my only option for these now useless chairs, was to pay to return. I had to pay £20 to book their courier and requested a date when I could be at home to hand over. They booked the incorrect date a few times so courier notifications were quite erratic. They eventually corrected this but when the courier arrived, he said he hadn’t been provided with any labels or returns info from OH which I found quite unprofessional. The item was sent back nonetheless and I continue to wait for a refund. At last check, I was told it would need to be 7 days from them receiving the item back at their warehouse, however due to the numerous incorrect deliveries scheduled, they never did provide tracking for the actual collection so I’ve no idea when they received it. But it was *their* courier so I would have thought it would be a little slicker than it has been. I have currently been waiting 10+ days for a refund. It’s such a shame as it was my first time shopping, the products look great but if you can’t trust what you will receive or the returns process; it’s not a safe place to shop. Please save yourself the admin nightmare and added expense to return the wrong items by not shopping here.”

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Posted 4 years ago

Good morning, We are sorry to hear you have had a negative experience with us and we would like to help resolve any outstanding queries you may have. I am pleased to confirm I can see that our support team are already in direct contact with you in relation to your order and have provided further information on this, along with the confirmation of your full refund. If you do have any further questions about any of our products or services, please do not hesitate to contact us via: support@onlyhome.co.uk or speak with our team members on: 0203 880 5645. Kind regards, Only Home Customer Success Team

Posted 4 years ago

“Great service, quality products, pleasant shopping”

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Posted 4 years ago

“Just love my blue blanket box. Great value for money and a great size. Sits at the bottom of my bed. Fits so well in my bedroom. Great service, delivery was very quick and the delivery man was happy to place it in my upstairs bedroom. Thanks again.”

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Posted 4 years ago

“Great thanks”

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Posted 4 years ago

“Everything fine - delivery prompt and on time, the product adequately packed and as described. Well made and reasonable value for money.”

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Posted 4 years ago

“Product great, delivery experience personal on time and bonus it came a day earlier as the driver was in the area!”

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Posted 4 years ago

“Very impressed from start to finish. Customer service excellent. Kept informed of delivery and it arrived when expected. Product itself is just what we wanted at a very good price. Will certainly shop here again”

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Posted 4 years ago

“Super quick delivery , packages very professionally and allot of it was recyclable !!!! I was impressed .”

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Posted 4 years ago

“We love the chest of drawers, it’s very unique, well made and a statement piece in our house. However we had lots of issues with the delivery of the item, I was emailed a delivery date and informed I’d be given a 2 hour time slot. I found out the next day that the item hadn’t even been dispatched after having my dad waited in all day! We re arranged delivery and again I was told we’d get a time slot by 11am to which I didn’t and had an email with a slot after the item had been delivered!! My dad again took another day off work to receive the item. When I contacted OnlyHome directly I was told it was the delivery company’s fault and to contact them, which I did and was told to come back to the supplier! This has put me off wanting to buy large items from OnlyHome again.”

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Posted 4 years ago

“Fantastic service very helpful staff and efficient service I am very Happy 😃 with my Purchase of my Hoover Brilliant. Thank you.”

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Posted 4 years ago

“Ordered, long wait, had to chase up, standard answer received, then received a few days later. Clearly mis-laid order. Won't be using again.”

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Posted 4 years ago

Thank you for your feedback below. We are sorry to hear that you didn't have a good experience with your order. Your order was received over the Christmas period when the seller was closed which is why there was unexpected delay in the item being shipped to you. We hope that you are pleased with the items you ordered and if our team can do anything else to help do let us know. Best wishes OnlyHome.co.uk

Posted 4 years ago

Only Home is rated 4.4 based on 846 reviews