ONNO T-Shirt Company Reviews

Name: ONNO T-Shirt Company
Address: 2965 18th Street, BOULDER, Colorado
Rating: 4.81

4.8 Rating 2,255 Reviews

95 %

of reviewers recommend ONNO T-Shirt Company

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About ONNO T-Shirt Company:

ONNO makes eco-friendly t-shirts from bamboo, hemp and organic cotton.

Visit Website

Email:

hello@onno.com

Location:

2965 18th Street,
BOULDER
Colorado
80304

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ONNO T-Shirt Company 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the material of these bamboo shirts. They have a beautiful drape and lightweight silky feel. They were exactly what I was looking for. Also, I ordered two Beechwood T-shirts, one gray and one green. They had distinctly different fabrics from one another. One had a very nice soft, light texture similar to the bamboo shirts I ordered. The second shirt however, I feel must have been mislabeled. It was much heavier and thicker with a rougher texture. It feels and wears like a cotton T-shirt. After reaching out to customer service, I was told shirts are made in small batches and can vary. While I appreciate that, in this instance, that means you are lacking quality control, and have no consistency within your product. The beechwood T-shirts also shrunk significantly beyond a half size as indicated by ONNO. Don’t bother with the beechwood shirts. Why I am not happy - I reached out to customer service prior to ordering to clarify sizing recommendations to accommodate their shrinkage estimates. I am an extra small, but I wanted the shirts to fit loose and maintain their drape after being washed so they recommended I order size small which I did. However, the shrinkage after washing is not just a 1/2 size reduction. They shrink a full size if not a little more. Had I known they would shrink this much I would’ve actually ordered medium. I reached out to customer service to inquire about an exchange for a larger size. I was told exchanges are not offered to Canadian customers and I would have to place a completely new order. I was given instructions on how to return the original shirts back to them as they do not have any labels or shipping services (costs covered by me) they provide Canadian customers. I was also notified I will not be refunded my original flat shipping cost of $25 from my order. My 25$ shipping took over two weeks and was done through standard united Postal Service. Not impressed. With these shirts ringing in around $55 Canadian plus a flat rate of $25 US for shipping I won’t be bothering to re-order because it’s too much of a financial gamble as they are not set up for Canadian customers, and are not honest about the shrinkage of their fabrics. I did find a way around the additional out of pocket return costs, ONNO‘s return period seems to be approximately six months, and I am travelling to the US in a few mths so I emailed customer service to inquire about having them send me a free return label (that they offer to their US customers) and use my friends home address to return the shirts within the United States, which they’ve agreed to do.”

Helpful Report

Posted 5 months ago

Hi Wanda, Thank you so much for taking the time to offer feedback. I'm so sorry you were disappointed with your shirts and our international shipping policy. It looks like we have been in contact regarding your order. We look forward to helping you process your return. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 5 months ago

“LOVE the shirt fabric! Just what I was looking for. Soft and light enough to cover me from the sun, but keep me cool at the same time. The shirt was too long for my short-waisted body, but customer service was awesome, sending me a different size and then sending a return shipment label right away when neither size was right-proportioned for me. You can shop with 100% confidence, knowing ONNO customer service is outstanding! I'll be keeping an eye on their products, because I love the feel of the bamboo cloth.”

Helpful Report

Posted 5 months ago

“I bought my first shirt and it was perfect fit perfect loved it so I ordered two more and they’re both too tight same size in bamboo. I know you have free returns, but I don’t want the headache in the hassle so I will not be purchasing anymore shirts from your company. Too bad you don’t have more consistency.”

Helpful Report

Posted 6 months ago

Hi Lin! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 6 months ago

“They're too short. I don't know what the deal is with companies making t-shirts that barely come to your waist, but this one seemed to follow in that path too. I must be the only one that likes a lot more length so that when I raise my arms, the shirt actually stays down and goes past your waistline to your hips. I was not a fan. I ordered two small and they did not even match each other in size. They were way off”

Helpful Report

Posted 8 months ago

Hi L.B.! Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 8 months ago

“The *BEST* tee I've ever owned! Match that with incredible customer service and I've just become a loyal customer. I've yet to find a softer tee in such lovely colors. It washes well (didn't shrink on cold). Fabric is soft and smooth. And if you have any problems with sizing, reach out. Onno will make it right! Size: 5'10' and usually a size S, but the M is perfect for a roomier hiking tee Purchased: bamboo, short sleeve tee Thanks, Onno team! ;)”

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Posted 8 months ago

“Excited to try these t-shirts, I placed an order on July 19th, now, as of July 24th, they have just shipped and are not expected to be delivered until July 29th. I am very disappointed in the length of time the entire process is taking especially when you consider the price of the shirts.”

Helpful Report

Posted 8 months ago

Hi Laura! Thank you so much for taking the time to offer feedback. I am so sorry you're unhappy with the shipping process. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Macy

Posted 8 months ago

“This company is doing business in a manner that is contributing to sustainability, conservation and they are highly ethical. I bought 2 t-shirts that end up not fitting correctly and I asked if I could return them. I was instantly given a refund no questions asked and was asked to donate the shirts to someone in need rather than sending them back to the company. I will of course do this but had to leave a positive review. PS The shirts were both super soft too!”

Helpful Report

Posted 9 months ago

“I ordered one shirt on June 21st, 2024, and as of June 28th, it has not been shipped yet. My account has already been charged for the purchase. Requesting cancellation and a refund as the shirt will not arrive on time.”

Helpful Report

Posted 9 months ago

Hi Jane, Please check your inbox as I have personally replied to your email and resolved your issue :) Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 9 months ago

“Wow, this company has the best t shirts and customer service, I highly recommend them. Th shirts are beautiful colors and a great quality.”

Helpful Report

Posted 10 months ago

“I am extremely satisfied with the product and the after sales customer service. When I had wrongly ordered three small sizes - these shirts run larger than expected - and they 'grew' while being worn, I reported this. I was sent three new sizes, XS - and was told NOT to return them, but to give them to a good cause. Actually, this id great PR because now I will give them to three potential new customers! Thank you ONNO. You guys are brill. - Happy Customer”

Helpful Report

Posted 10 months ago

“The shirt is sooo soft and comfortable. I also love how it drapes with other clothing.”

Helpful Report

Posted 10 months ago

“These shirts are worth the price and with their free returns, which are the easiest thing ever, it's a risk-free move to try their product. Hard to find companies these days that will produce a quality product and make it easy to try it out from the comfort of your own home.”

Helpful Report

Posted 10 months ago

“Great fabric. not see through and great fit. Very soft as well. Size small fit my 36G chest just right.”

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Posted 10 months ago

“I have purchased 9 of these shirts. They are extremely comfortable, wash well, and the customer service is outstanding!”

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Posted 10 months ago

“I was surprised when I asked to return my long sleeve T-shirt because it’s too heavy for the desert and they told me to keep it and donate it and immediately gave me a credit. I see that several people below have mentioned the same thing, but this is a phenomenal policy and everyone should take note. I will re-order these in the winter as they’re heavy for me in the desert for the summer months but what a great experience. I wish them the best. Gracious kind company.”

Helpful Report

Posted 11 months ago

“It took a few exchanges before I got the correct size. I am normally a medium but ordered a large based on other reviews. The large was too big. I am 5’ 8” 135 pounds. Customer service was PHENOMENAL!! The bamboo material is extremely soft. Order now. You won’t be sorry. Margaret from Indiana”

Helpful Report

Posted 11 months ago

“Possibly the most comfortable T-shirt I've ever worn, but it was not pre-shrunk. After one wash / dry cycle it is unwearable, I can't even fit into it!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to offer feedback. I am so sorry you're having trouble with the shirts you received. If you shoot us an email at hello@onno.com, we would be happy to help with any issues you are having. Thank you for giving us the opportunity to make things right. Kindly, Narie

Posted 1 year ago

“Overall, I'm pretty happy with these shirts. I'll start with the cons, then move on to the pros. Cons: • The price seems a bit high, and Onno *never* runs sales or discounts • They have physical tags instead of direct-to-garment printed ones, so it's less than ideal having to cut the tags off, which risks damage to the shirt, and leaves behind a frayed and fibrous tag stump Pros: • The fit is pretty slim, which I like (I'm between 5' 10" and 6' 0", about 150 lbs., and I wear a Small) • The shirts actually become more comfortable as they age. You might notice the neck is a bit high at first, and the material almost feels synthetic, but after a few washes, the neck settles nicely and the material softens and becomes very cool, breathable, and light These are nice-looking, decently made, and comfortable shirts, and if anyone at Onno is reading this, I only implore you to please, please, please switch to direct-to-garment printed tags.”

Helpful Report

Posted 1 year ago

“Great company. They sent me a shirt that wasn’t quite the right fit for me. When I asked to return it, they refunded my money & asked me to donate to someone in need. Will shop here again in the future!”

Helpful Report

Posted 1 year ago

“Love that the women's bamboo T shirts are made from natural fibers. The shirts are super soft and comfortable too.”

Helpful Report

Posted 1 year ago

ONNO T-Shirt Company is rated 4.8 based on 2,255 reviews