On the Beach Reviews

"Very nice photos and description of a 4 star Greek hotel on the website. Turns out we have a cockroach infestation in our room. Contacted onthebeach after 2 nights and hotel refusing to move us immediately. No sleep as cockroachs were also in the bed. Onthebeach said they could not move us to a different hotel as it was up to the current hotel to sort out any problems. Onthebeach happy for their customers to sleep in cockroach infested rooms. It's best to avoid booking through onthebeach as they cannot or will not help."

"It\u2019s now over 28 days since I was promised a refund, told it would be processed in 5-7 working days again no correspondence or any sign of the refund I was promised I can provide your email supporting this."

"made a booking ask for my card details and i made payment, once they have sent me an email says that is booked, then i booked my hire car and Disney park about \u00a33000 worth, call them back to update my email address and they told me your holiday got cancel because of different price on ticket, bulshet company do not trust them \r\nmyb13025603"

"Refusing to refund our cancelled flight money. Find out by ourselves that our flights had been cancelled and fully refunded. We have confirmation from the airline itself about it so know that this os the situation. Someone has over a thousand pound of our money in their account earning interest no doubt and yet deny that they know anything about the flights being cancelled. I dont think that anyone from on the beach has even looked into our situation or contacted whoever they used to book the flights as they claim that they know nothing about the flight being cancelled. Have been passed from pillar to post and now we are just being ignored as they probably just want to keep our money. They claim the airline takes 28 days to respond yet they emailed me back within 4 hours with the confirmation about the travel agents having the refund. Somebody needs to sort this out and find out where our money is so we can have it back rather than treating us like we are lying and then ignoring us."

"Refusing to refund our cancelled flight money. Find out by ourselves that our flights had been cancelled and fully refunded. We have confirmation from the airline itself about it so know that this os the situation. Someone has over a thousand pound of our money in their account earning interest no doubt and yet deny that they know anything about the flights being cancelled. I dont think that anyone from on the beach has even looked into our situation or contacted whoever they used to book the flights as they claim that they know nothing about the flight being cancelled. Have been passed from pillar to post and now we are just being ignored as they probably just want to keep our money. They claim the airline takes 28 days to respond yet they emailed me back within 4 hours with the confirmation about the travel agents having the refund. Somebody needs to sort this out and find out where our money is so we can have it back rather than treating us like we are lying and then ignoring us."