Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,349 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing. I still cannot believe the process was so simple. OpenDoor bought my townhome after only a quick phone call and a video tour using my cellphone camera. The offer was amazing. I was expecting less considering the convenience, but it was actually for more than the neighbors had just sold for the traditional way. My favorite part was NO Open Houses, No showings, No straightening up and leaving for the day as strangers come in to look things over. AND, the best part was not having to worry amount the timing on a contingent deal. Being able to stay in your house for a week after closing was priceless! Thank You, OpenDoor, for making the process of real estate transactions and the loans the go along with it so much less stressful!”

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(Los_angeles) - Posted 2 years ago

That’s amazing to hear, Michael! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to community@opendoor.com.

Posted 2 years ago

“The best real estate company & agents out there! I highly recommend it. Agents are focused on helping you and incentives are much more aligned with customers than traditional real estate business. Thank you! Purchased: $1m house in Dallas area with Opendoor.”

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Posted 2 years ago

We are very happy to hear this, Romain! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 2 years ago

“OpenDoor gave us a fair price and charged reasonable sales costs. They were professional, friendly, communicative and seemed always concerned about customer satisfaction.”

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(Knoxville_tn) - Posted 2 years ago

Jim, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 2 years ago

“It was a very good experience. They help me everytime I had a question”

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(Phoenix) - Posted 2 years ago

Hi Magdalena, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at community@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 2 years ago

“Thanks Opendoor for everything you did to make my home buying transparent and with less stress. We toured many homes with Opendoor and used Opendoor realtor service with no pressure, that is gold in this crazy market. I used Opendoor cash offer so that my offer stands out from others and be more attractive for the seller to accept it, this like cash buying and you buy back from Opendoor. This is a golden service in this market. Opendoor is changing home buying experience. So far so good for us. Thank you!!!!”

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Posted 2 years ago

David, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 2 years ago

“Very fair offer, we were offered more than the same floor plan across the street sold for. All costs and fees were disclosed upfront including repair and cleaning fees. No Showings. Flexible closing date. Easy online closing.”

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(Phoenix) - Posted 2 years ago

Thanks for spreading the word about Opendoor, Bill, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at community@opendoor.com. Have a wonderful day!

Posted 2 years ago

“The realtors are very knowledgeable about the market price and through the team works that I can get the best service for buying a house.”

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Posted 2 years ago

Thank you for supporting what we do, Phoebe, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to community@opendoor.com. Have a wonderful day!

Posted 2 years ago

“Starting with the offer through closing everything exceeded my expectations. I had to extend my closing twice and I never felt rushed. Whenever I had a question it was answered promptly. Everyone I spoke with was kind and helpful. I wouldn’t hesitate to use Opendoor again.”

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(Raleigh) - Posted 2 years ago

We are very happy to hear this, Cherryl! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 2 years ago

“Our experience selling to Opendoor was a mixed bag. In general, the offer was actually more than we had expected considering comparable sales of identical units over the previous 6 months. Opendoor's offer was actually more than 10% above the highest sale in the last 6 months of an identical floorplan. That sounds awesome until you get into the rest of the details. What they like to advertise is that you don't pay a commission. While this is absolutely true, what they do charge is service fees in the 5.5% - 6% range which is as much as you would pay the realtors in commissions and you still have to pay title company fees just like in a traditional sale. So, in that case you really save nothing and possibly pay a bit more than a traditional sale. Repairs: Well that's a bit of a joke. They take a 10-15 minute video tour of the property and determine what repairs were required. In our case they said it was $4,638.22. This is an oddly specific number, but they do not provide any form of details on how they arrived at that number, but in the end if the net sale price is what you are looking to get, just ignore this as a cost of doing business. Our property was 100% turn-key ready (painted, carpet clean & serviceable, everything in perfect working order) as it was a rental and we had prepared it for putting it on the rental market before Opendoor sent us an e-mail that made our eyes pop. It would have been interesting to see what they would have asked for in terms of repairs if the property was not turn-key ready. Where things fall apart is primarily with communications and details. The Opendoor advisor assigned was not very responsive to questions and would always tell you they'd get right on it, but you'd have to continue to bug them to actually get an answer. After going through the video tour, they say they will deliver a final offer within 48 hours. In our case, after a week and continuing to press for where the final offer was, I got a different advisor who told me that they had lost the video tour and we'd have to do it again. So, we had to start all over to schedule and complete the video tour and get the offer. Once all the details came in, we got down to business and signed the contract. Then the advisor just dumped the entire thing on the title company. The title company is the coordinator, but not the buyer. As questions came up, it was difficult to get answers from Opendoor. The draft settlement statement was trying to withhold $800 for HOA dues even though they got the HOA letter showing all fees paid and current. Then they tried to hold an additional $500 for final water bill, even though the HOA pays the water and there is no liability. The only way I could get Opendoor to respond is to refuse to close unless they corrected the statement. Yes, eventually you would get the money withheld back, but frankly it is a pain to deal with and what if they decide they aren't giving it back? How much would you have to spend to fight it? If you are in a time crunch, they say they can close in as little at 14 days. That is an utter impossibility with their process and title partner OSNational. Since our property was vacant, we wanted to close as soon as possible to minimize our costs of holding a vacant unit. Opendoor never waited on us for any response to any needs and the process took 6 weeks. A week of that was lost to them "losing" the first video walkthrough, but even after the 2nd one it took an additional 5 weeks. The final week and ½ of delay was due to the title company failing to order HOA letters in a timely manner and then attempting to charge us nearly $600 in extra rush fees because of their failure to order them until 48 hours before closing. While that really was the title company’s fubar, Opendoor did nothing to help and it was their chosen partner for closing. Ultimately we did close, albeit late, and we did get the price we wanted with somewhat less uncertainty, but much more hassle and stress than a traditional sale. I will note that I believe that we did close in 6 weeks only due to the fact that I was pressuring them every step of the way. Will we use them again? Well, if they offer us 10% over market again, sure. If they make an average offer, we wouldn’t due to the added stress and involvement required to get the job done in a timely fashion.”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“Opendoor was great. Quick and transparent, open communication from beginning to end. The entire process was smooth.”

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Posted 2 years ago

That’s amazing to hear, Sandra! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to community@opendoor.com.

Posted 2 years ago

“Chris was incredible to work with. Our selling experience was fast, fair, and easy!”

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(Orlando) - Posted 2 years ago

We are very happy to hear this, Joshua! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 2 years ago

“Using Opendoor to sell our house was the best decision we made. It was a very easy process.”

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(Houston) - Posted 2 years ago

Amanda and Jerry, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to community@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 2 years ago

“From start to finish. It all went very easy and quick.”

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(Indianapolis_in) - Posted 2 years ago

Thanks for spreading the word about Opendoor, Zack, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at community@opendoor.com. Have a wonderful day!

Posted 2 years ago

“Outstanding support from Ms. Kristina Zappia.”

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(Riverside) - Posted 2 years ago

Roberto, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 2 years ago

“In January one of my sisters was diagnosed with Terminal Lung Cancer and in February another Sister was diagnosed with stage 4 Colon Cancer, we needed to sale our home so I reached out to Opendoor. It was a wonderful, stress free process from the beginning to the end. My contact Customer Service Representative was always there for me and answered all of my questions. I am so thankful I made the call.”

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Posted 2 years ago

We are very happy to hear this, Shann! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 2 years ago

“I was under contract for a house being sold by Opendoor. The utilities were not turned on so my inspector was not able to perform services. Per agreement Opendoor and seller were to pay for the inspector invoice if he comes back again since utilities were confirmed to have been turned on. Long story short, utilities were not turned on and the inspector was not able to perform services. I went ahead and cancelled the contract since to me they were not serious with the sale and requested that Opendoor and seller pay for the inspection fees as promised but they refuse to since the contract has been cancelled. It was not my fault that the utilities were not turned on for the inspector to perform services not only once but twice. Why would I be paying for these fees? I am now stuck with an invoice that should be paid by Opendoor and seller for a house that I couldn't even inspect. Very disappointed!!!”

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Posted 2 years ago

“Viewed Opendoor’s offer for our Condo in Las Vegas and liked what we saw. Did the video tour, agreed on a price and closed 2 weeks later. The only issue was a slight lack of communication with the Escrow Agent a few days before we were to close. We had to phone her to arrange a remote Notary. Other than that it went smoothly, cheque was couriered out 3 days later.”

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(Las_vegas) - Posted 2 years ago

Thank you for supporting what we do, Paul, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to community@opendoor.com. Have a wonderful day!

Posted 2 years ago

“Sonia Hellen, You’re the best. I’m humbled and grateful. You wowed me and my family off our feet! Sometimes the simplest things mean the most. I’m and touched beyond words with your knowledge and kindness in helping my family find a home. This market is very competitive and we are glad to be working with Opendoor and Sonia!”

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Posted 2 years ago

Glory, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 2 years ago

“With Opendoor we were able to sell our home without disrupting our lives. We have a dog, 4 cats and a son who works the night shift making it hard for showings. Everything was done over the phone and computer. The whole process was super easy and if there were questions, someone got back to us right away. Opendoor was very flexible with our closing as we decided to build a new home instead of buying an existing one. Without this flexibility, we wouldn't have been able to purchase our new home. I recommend using Opendoor without hesitation and will definitely look at using them again if or when the time comes to move again...hopefully not for a long time though!”

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(Minneapolis) - Posted 2 years ago

That’s amazing to hear, Shelly! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to community@opendoor.com.

Posted 2 years ago

“I would highly recommend selling your home to Opendoor if you’re looking for an easy and turnkey approach to selling. The process and steps described during my initial meeting was exactly what took place during my transaction. The online dashboard was super convenient for seeing upcoming steps and planning ahead. I was pleasantly surprised at how smooth it all went. I do believe I may have been able to handle some of the repairs to the home on my own and for a reduced cost, but the ease of letting them handle it and just the saved time and stress on my end was worth the cost.”

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(Dallas) - Posted 2 years ago

Andrea, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to community@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 2 years ago

Opendoor is rated 4.4 based on 3,349 reviews