Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,351 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very fast, very efficient and very fair!”

Helpful Report

(Los_angeles) - Posted 3 years ago

Thank you for supporting what we do, Steven, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“They are professional, upfront, communicative, fair and fast!!! What else could I have asked for, I really appreciate everyones help.”

Helpful Report

Posted 3 years ago

Faradineh, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Run! I just went through a horrendous experience buying a house from Opendoor in Phoenix, AZ. Wasted a lot of time and money on inspections and discovered countless issues that would require over $45,000 repairs. Opendoor didn't even have the courtesy to respond to my BINSR. Poor communication throughout. There isn't a seller agent you can speak with. Opendoor tries to automate things and make the experience easy but fail miserably. I'm still waiting to get my earnest money back and the title company which Opendoor insists on using is still waiting for Opendoor to sign the BINSR to process the cancellation.”

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Posted 3 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 3 years ago

“Our selling experience was trouble free. It was great not having to spend time and energy showing the house. Uploading photos and information to the online system through the app was super easy, and our "Experience Partner" responded quickly to our questions by text.”

Helpful Report

(Las_vegas) - Posted 3 years ago

Jennifer, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to support@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“I'm a prolific, experienced, and successful real estate agent. I love helping my clients both buy and sell properties. I know I provide a good experience for my clients. I have no interest in bigger political/corporate movements in the real estate industry. I know many agents get very vocal and upset about the i-buyers that exist, and how Zillow, Mark Spain, OfferPad, OpenDoor are all impacting the market. I've never cared enough to get tremendously upset - I love to help my clients and if it's a win-win for closing a deal, I don't care who I'm working with. In the past, these listings were extremely EASY to show - you could walk up to the door and open it up at any time - it was a nice experience before COVID. Since COVID, they obviously took steps to separate showings and make things more isolated. This caused a lot of confusion with showings. I would go up to an Opendoor listing and be unable to get inside because I didn't schedule ahead. I noticed it was getting more challenging to show those listings. Lately there's very little inventory on the market in the Central Florida area... and many listings have been showing up listed by Opendoor. This past week I had a client who was in town for a short time and wanted to see about 20 properties over the course of 3 days. Turns out, about 5 of those were Opendoor. Here is my recent experience. On the first day I had 3 Opendoor listings to show. I planned my route, scheduled the appointments with the Opendoor App, researched the homes both on the MLS and the Opendoor App, and started my trip. On my way to the first stop I got a text 30 minutes ahead from Opendoor - great, thank you! I arrived at the door, opened the app, and it said it could not be shown because the property was not PENDING. There was NO WARNING WHATSOEVER - there were no notes that offers had even been placed on this property. Okay - moving on... a 30 minute drive to the next showing - don't worry, I planned ahead and scheduled my Opendoor tour accounting for the time to get to the property. I followed the directions on the MLS directions and it took me to a rear residents-only gate for this neighborhood with a sign at the gate that said - "visitors use main entrance". I stopped, mapped it out, drove 15 minutes to the front of the manned gated community, and eventually arrived at the house - now 5 minutes past my Opendoor tour window. I was not allowed into the home. I called Opendoor and they said, "sorry, there is another appointment scheduled". No one was there. I continued to beg beg beg Opendoor to let me in - no luck. The representative on the phone even said he would lose money for this shift if he broke the rules to let me in. Eventually another car pulled up, I approached the car and it was another set of buyers waiting on their agent for their tour time. They were FINE if we walked through WITH them, but they didn't know when their agent would arrive and we didn't have the time built into my busy schedule to wait for that unknown. My clients were already just as frustrated with Opendoor as I was, so we moved on... We arrived at the entrance to the neighborhood for the 3rd Opendoor listing I was scheduled to show. I was not told that this neighborhood was GATED. At this point I'm so upset. I called Opendoor, texted Opendoor, and finally I tailgated another car into the community. We got to the front door in my tour time window and I opened the App - and it didn't recognize that I was at the house. I could not find any page on the app that would allow me to start the tour and open the door. I had to make a call to get into the house, and thankfully we were able to get into this house. My clients were asking questions about the age of the roof, what the HOA fees were, etc - but there was no information available on the MLS listing or in the Opendoor App. The property was in very rough condition and very overpriced. When were were getting ready to leave I finally got a text back from Opendoor with the neighborhood gate access instructions. How helpful. The following day I had more Opendoor listing to show. I thought I could outsmart the system and schedule 2 back-to-back tours, but this was not allowed. The representatives on the phone said that they could get in trouble for doing that. I voiced my frustration and it seemed to go nowhere. After all our showings my clients decided to write an offer on one of the Opendoor properties. I pulled up the listing information and it was useless. The MLS listing literally said there was NO HOA. I did a little research and found that there were multiple recent sales in that community with HOA info, so I copied that and put it into the offer I submitted to Opendoor. Submitting the offer was challenging as well. I went to the Opendoor website and it assumes I'm a buyer - there is no obvious link for agents to submit an offer. I had to hunt and click multiple links - finally finding the right page. Then, the offer submission page requires you to break up all the documents. There was an Opendoor Addendum and an Opendoor Affiliated Business Disclosure. I found those both in the MLS, but I had to take the time to get a PDF application on my computer in order to extract out each form and submit them separately on the website. It was the most user-UNFRIENDLY site I have used in a long, long, long time.I honestly hope my buyer's offer with Opendoor does not get executed - I do not look forward to doing business with them.”

Helpful Report

Posted 3 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 3 years ago

“Opendoor made selling my home so easy! I would definitely recommend them!”

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(Houston) - Posted 3 years ago

Thank you for supporting what we do, Victoria, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Opendoor bought my daughter’s home several years ago and she highly recommended them. When it was time to sell my mom’s home I got three offers. Opendoor gave us the best price and was super easy to work. I would highly recommend them to anyone looking to sell a home.”

Helpful Report

Posted 3 years ago

Debbie, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to support@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“I heard through a friend that Opendoor was a great way to sell your home. I asked for a quote online and did a virtual tour. A day later we received a great quote for our house. We signed the offer, picked a date for closing and started looking for a new home. It was very simple and at closing we received our money. Thank you Paul and the OpenDoor team.”

Helpful Report

(Las_vegas) - Posted 3 years ago

We are very happy to hear this, Roberta! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“So Open Door really does strive to make a real estate transaction hassle free. Their process seems fairly straightforward, using their app to do the sales contract and the disclosures. Their assessment and verification process was pretty simple also. All of that can be stressful when you’re selling a house. Their offer was very fair and there was nothing to quibble with. On one hand you can say their repair estimates are fairly high. On the other hand how many times have you purchased a home with a budget in mind and even after it’s inspected and you think you know what you’re getting into, but, there’s more? My only criticism is the interface between the company and their escrow companies. Now keep in mind with their simplification process all of this information is obtained from you through their app in the disclosure process. In our case three or four weeks before the closing, we started getting emails from the escrow agent asking us for information and documents that we already provided. Problem. I went to our experience coordinator and the issues then seemed to be addressed. Not three days later contract was amended and they changed to a different escrow company. At first they seem like they were on top of things. Then it became painfully obvious towards the end and the closing that they were not. I will just say without going into a lot of detail there were a lot of communication issues with the escrow company and several people in particular. To Opendoor’s credit, our experience coordinator was very attentive and helpful, obviously experiencing the same frustration that we did. The bottom line is Open Door eventually fixed the problem, and we closed, and there were no further issues. It could have been so much smoother but I can’t blame Open Door because they obviously tried to live up to what they were selling, which is a hassle free transaction. Yes I would recommend them to most people and I would likely use them again. It’s like anything else though, it is not perfect and if you have expectations of perfection you will likely be disappointed.”

Helpful Report

Posted 3 years ago

We strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. It would really help us if you could send an email with the details of your experience, your property address, and your name to resolution@opendoor.com, so we can look into this. Thank you very much for your support, David, and have a wonderful day!

Posted 3 years ago

“The whole experience was very painless and smooth. Rachele was so kind and a pleasure to work with!!”

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(San_antonio) - Posted 3 years ago

Dorothy, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“This was wonderful experience for a first time homeowner. The Open Dior staff was courteous, polite, and extremely helpful. I can’t express how much I appreciated Grant Bowen’s help and guidance.”

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(Atlanta) - Posted 3 years ago

Tawn, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“OPEN DOOR is the best way to sell your home. I have never met a buyer from start to finish. This means that you will not be stressed at all in selling your home.”

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Posted 3 years ago

We are very happy to hear this, Taeyoung! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“Unfortunately did not go with this company , would of been my second choice to sell my home but it Wasn’t the highest offer.”

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Posted 3 years ago

Thank you for your feedback, we are always striving to improve and find the best ways to assist our customers. Please send us an email with your name, property address, and more details to resolution@opendoor.com, so we can investigate.

Posted 3 years ago

“It’s true, the best experience we ever had selling our home. We just couldn’t believe it was that easy! Brady Schmitt is the realtor we had, he was so helpful, and such a Professional! All of questions were answered and his customer service is 5 star!!! Thank you Brady!!”

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(Las_vegas) - Posted 3 years ago

Rhonda, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“From start to finish the process was easy. We worked with Dillion Sinclair who was very friendly and knowledgeable. I would call Dillion with questions and he would respond with patience and intelligence. He was an amazing person. Because of him, I've referred several people to Opendoor.”

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(Dallas) - Posted 3 years ago

We are very happy to hear this, Phyllis! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“Fast and easy”

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(Dallas) - Posted 3 years ago

Hi Essynce, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at support@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“Waste of time, never got an offer on my home. Wasted so much time with them only to never get an offer. Supposed to get the offer 3 days after inspection. But had to input a lot of online info and do a zoom tour to get to the inspection. My contact person Brooke was a joke, she would just respond the same way every time I asked for an update of where my offer was. It was always like I will look into This and get back, pretty sure it was a google auto response. Just a total joke.”

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Posted 3 years ago

Hi Scott, thanks for taking the time to send your feedback to us. We will definitely share this with the team so we can continue improving the Opendoor experience. If there's anything we can help with, please reach out to resolution@opendoor.com with your name and property address.

Posted 3 years ago

“Wonderful experience!”

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(Raleigh) - Posted 3 years ago

Thank you for supporting what we do, Brian, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Great experience! Everything went so smoothly. We were able to sell our home in a few weeks, and then stay in it for a few weeks while we moved to our new house. Thanks so all at Opendoor.”

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(Houston) - Posted 3 years ago

Walter, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to support@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Awesome experience”

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(Atlanta) - Posted 3 years ago

Thanks for spreading the word about Opendoor, Rodney, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at support@opendoor.com. Have a wonderful day!

Posted 3 years ago

Opendoor is rated 4.4 based on 3,351 reviews