Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,352 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“The whole process was super simple and stress-free! I would recommend Opendoor to anyone looking to sell their house!”

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(Atlanta) - Posted 4 years ago

Heidi, Thank you for sharing your story - we're happy to hear our experience has worked out well for you!

Posted 4 years ago

“This was a great experience. This is my first home purchase and I chose not to use a real estate agent. The option of using a home advisor with Opendoor makes it easy to do. My advisor Landon was very helpful with answering questions and was pretty accessible. When he wasn’t available I got help with his peer Mimi; which meant everything happened timely. I would totally recommend using Opendoor’s home advisors :)”

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Posted 4 years ago

Hi, great to hear you've had a good experience with us! We appreciate you choosing Opendoor for such an important transaction.

Posted 4 years ago

“Touring homes was not possible, you cannot truly instantly tour/unlock a home. They basically get your information and then their agents bombard you with properties and mortgage sales pitches.”

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Posted 4 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“The beginning of February our family purchased a home from Opendoor. It’s been about a week since we moved in. Buyer beware, bad lipstick on a pig. Here is a list. I have pics and some video. So so sad. 1) The AC and Heater is broke 2) both tubs were clogged and would not drain, hair and looked like paint down the drain from the painters 3) the spout diverters are broke so water halfway came out of shower heads and the shower heads sprayed water everywhere 4) the tubs are damaged with tiny chipped holes in the plastic. I had to get silicone to fill the holes in. 5) the fan in one of the bathroom makes a very loud high pitched sound 6) in one of the bathrooms the hot water on the sink doesn’t come out at all and my son said the shower hot water doesn’t work well 7) the water line that goes to the refrigerator was replaced and I could see the patchwork around was cracked so I got a moister meter to test the wall “yep”. Red light high moisture. I opened the wall (black mold and wet). So now I have to continue to tear the wall out til the wet and black mold ends then repair, my guess, the contractor saw this. “How could they not”. And just changed out the part and closed the hole. I have pictures of all of this. The black mold is also on the drywall that goes to my bedroom it’s on the opposite side. So dangerous. BLACK MOLD can make you VERY SICK and KILL YOU “Shame on you Opendoor”😡 if the water and black mold continues behind the cabinet I’ll have to pull the cabinets out. It does go into the food pantry so I’ll be tearing that out. 8) one of the fire alarms is painted over 9) all of the coaxial wall plates were painted over so I had to go buy all new ones 10) a lot of the electric face plates were painted over. 11) weeds in the front yard and back yard 12) the back yard was full of rusty nails trash just low end. I have pics. My dogs could have stepped on them. Tacky tacky tacky. 13) The dishwasher is new I think. But they installed it to where you can’t close the door for it to work. And damaged the counter top installing it. 14) the bathroom vanities are a concern and more so “what’s behind them. “ They replaced the shelf in one and my moister meter detects moister. I’ll have to pull those out and see what’s behind them. This week I will go into the attic. Who knows what I will find😬. This is all I found so far, in a week. And trying to move in and unpack at the same time. This is so sad. Opendoor markets themselves as a great company to do business with. Not my experience. They just lost a future customer and every one that ask my opinion I will advise them to stay clear don’t do business with them. This is basic “LACK OF INTEGRITY “ It’s basic manners not to sell a house in this condition. Whoever signed off on this house to be put on the market should be fired. Opendoor doesn’t even deserve 1 star. This review is from myself, my son and the rest of my family SHAME ON YOU Opendoor😡. I would like to post some pictures and videos. I don’t think this sight will let me. Maby I’ll see if yelp will or some other sights will let me post pictures and videos.”

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Posted 4 years ago

Thanks for letting us know about this Sherri. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com so we can look into this matter!

Posted 4 years ago

“Opendoor offers convenience to seller and buyer indeed. But the houses sold by opendoor look shabby and inferior but sort of overpriced. Opendoor maybe fixes the bought homes a bit but the works like painting/trimming/flooring seems from inexperienced handyman/contractor? Why? To contain cost? But if opendoor select to pay to fix things why not make it look good to attract buyer? The poor quality of such fixes make buyer more hesitant to proceed. Also I use opendoor buyer agent and once assigned an agent, there seems no way to switch without the current agent knows. This is not good for buyer not satisfied with the current agent. Such buyer may look for other realty companies instead of opendoor for future transactions. Opendoor should make a better system in this case.”

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Posted 4 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 4 years ago

“I wanted to like this company, and I did until I see that they are listing my house square footage as 1998. I quoted them 1998, but then their appraiser said it was 1917 so they docked my payout by $4000 to make up for the difference in square footage. When brought to their attention, they said they contact their agents to correct it to 1917. It's been two weeks and it's not been corrected. I should be reimbursed for the difference or they need to correct the mistake because now my old home is being sold to someone else with the wrong sq footage, which means it's either not fair to me or it's not fair to the new buyer. I waited before posting this so the company could make good, but as nothing has changed in two weeks, I wanted others to be aware.”

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Posted 4 years ago

KB, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 4 years ago

“First off when I originally asked for the offer they said sorry you are in a flood zone. No, no I am not anywhere near a flood zone. Oh sorry. So my builder contacted them and OpenDoor gave a fair offer for my house. They went through all the processes. All was well until they call me after 2 months and say that the higher ups in the company have said that they did not feel they could honor the offer they have given me because there were not enough comps in my neighborhood. I have only 12 houses in my neighborhood and no one has put the house on the market in 2 years! Nothing happened and nothing changed. I feel that this is an awful way to do business. They should have honored the original offer. A good honest company would honor or at least negotiate. I now instead have to list and deal with trying to show my house with my Dad with dementia and a dog in the house. I will sell the house and make out better but it is just a lot more work I was willing to sacrifice for a little less money”

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Posted 4 years ago

Brandi, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“I've bought/sold approximately 10 homes and this was by far the easiest, least stressful experience of all! I would recommend Open Door for their fair price and professionalism.”

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(Charlotte) - Posted 4 years ago

Great to hear about your experience Pamela. We love hearing stories like yours!

Posted 4 years ago

“The selling process was very easy and they were great about working with me when I had a tenant who refused to vacate the premises. The price they offered was fair and I was ok with getting a little less than I might have with a traditional sale in exchange for the ease of the process. The repairs they quoted were fair. Again I probably could have done the repairs slightly cheaper but the convenience of not having to deal with any of that, or outlay the initial money was a fair trade. They kept me informed of the steps in the process and were always responsive if I had any questions. The title company they used was great and were very accommodating with my schedule and me being about 2,000 miles away.”

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(Jacksonville) - Posted 4 years ago

Hi Rob, great to hear you've had a good experience with us! We appreciate you choosing Opendoor for such an important transaction.

Posted 4 years ago

“I contacted opendoor to have them make an offer on my home. I also contacted several others. I offered for everyone to come view my house telling them upfront it needed some repairs. Before opendoor would even come look at my house they wanted me to sign a contract and then they would judge how much repair was needed and deduct it from their offer, while under contract. No thanks! Plenty of others are willing to work with me.”

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Posted 4 years ago

Adam, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 4 years ago

“The process was easy and quick. Very good customer service, always someone will to help explain or guide through the process. I was able to rent back a few days on the property I sold which allowed me a seem less transition into my new home. The over cost may seem a bit costly. But when you factor in the showing of your home. To me being a Dog lover and only. This was a no brainer!”

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Posted 4 years ago

Thrilled to hear that Domenico. Thanks for the positive review! We wish you all the best in this next chapter!

Posted 4 years ago

“We got an offer on our house from OpenDoor, and the offer was insultingly low. It was $50k-$60k less than what the comps in our neighborhood were selling for. And they claim to offer fair market value.”

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Posted 4 years ago

Craig, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 4 years ago

“As a buyers agent, I have had the extreme DISPLEASURE of working with opendoor. So far, still under contract, it has been 10 full days of trying (weekends included) to speak to a human being who is on the listing end of this transaction. Opendoor is notorious for offering all cash offers to buy your house - unfortunately that comes at the price of you giving up most of your equity so they can capitalize on it. Opendoor leverages your hardship and exploits it so they can capitalize on it. My suggestion is that you find a Realtor who wants to help you and has your best interest at heart. Opendoor cares nothing about the people they continuously take advantage of. Oh... If you are under contract with opendoor..... Do not count on getting in touch with anyone during the sales process. They will not respond to any attempt at talking with them.”

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Posted 4 years ago

Hi Joe, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to look into it. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 4 years ago

“Joe Arsenio and Alex Waidley are excellent. Great team. Informative, knowledgeable, helpful, respond quickly and good humans. I recommend them 100%”

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Posted 4 years ago

Thanks for the love! We will be sure to share your kind words with the team.

Posted 4 years ago

“My husband and I viewed an Opendoor property, which we liked, and even after reading some bad reviews about the company we made an offer. It was countered in an almost bullying manner. That should have been the first warning sign for us, but we pushed on. After some intervention via e-mail from an Opendoor executive, our offer was finally accepted. The inspection of the property revealed some necessary repairs, as well as a pest infestation in the attic. Opendoor responded to our request for pest control in the attic with, " this is an upgrade, and they do not do upgrades"! We were astounded! They said their inspection did not reveal any problems so therefore they will not take care of it, as it does not affect the "liveability" of the house! Actually it does. Dead pest carcasses need to be removed as this will attract further pests and could spread diseases! Other repairs were also turned down. They are basically selling an "as is" property with no urge to send in contractors to get repairs done in time for closing. We are sorry that we wasted our time and money on trying to purchase a property from Opendoor.... Never again!!”

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Posted 4 years ago

Lorraine, We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 4 years ago

“Opendoor took the stress out of selling our home. We needed to move quickly and not only did Opendoor make that possible, but it was such an easy process. I didn’t think you could ever describe selling a home as easy, but they proved me wrong!! The advisor we worked with was extremely responsive anytime questions came up which confirmed that we were in good hands.”

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(Salt_lake_city) - Posted 4 years ago

Thrilled to hear that Stephanie. Thanks for the positive review! We wish you all the best in this next chapter!

Posted 4 years ago

“The only reason there is one star is because there is no option for zero. Opendoor is the worst. This company basically paints the walls and sweep the floor and that is IT! I finally closed on my first home after going back and fourth with them on repairs. There is no one local from the company to actually monitors the "repairs" going on. There were empty bottles of vodka and beer cans left inside and out by the contractors, broken windows from dropped tools and sheetrock mud slung everywhere but when you are drunk on the job I see why these things happen. Every time a repair was completed I would follow up and check it out and every time it was not complete, halfway done or not even touched. I canceled my first contract do to lack of repairs and I should have kept on walking away. Now, I have been in the home for one month and am facing thousand of dollars worth of repairs and not just cosmetic repairs which I was expecting. I would never buy an Opendoor home again.”

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Posted 4 years ago

Kayla, We're sorry for any frustration caused and want to make it better. Please reach out at community@opendoor.com so we can look into this. Thanks for your patience!

Posted 4 years ago

“So far this has been the smoothest and clearest home buying and selling process. We are currently under contract to sell our home to open door and to buy our new home with them. The staff have been very kind and helpful and the ease of viewing homes has made our search relatively stress-free. The in-home assessment of our home was unobtrusive and the individual who conducted the assessment was kind and easy to work with. The only hiccup so far has been that Open Door's staff are all in a different time zone from us so last-minute questions do not often get a response until around noon for us. Nevertheless, Open Door representatives have been easily accessible and have provided clear information and assistance throughout our buying/selling process. And when our representatives for various aspects of the process were out of the office, another member of the Open Door team took over and responded on their behalf. So there has been no time in this whole process in which we were left waiting an unreasonable amount of time for a question or concern to be answered. Additionally, the third-party companies they work with for legal/financial arrangements have been of similar quality. We are still in the due-diligence period so there are plenty of opportunities for things to go sideways but, so far, this has been an incredibly simple and relatively stress-free way to buy and sell a home.”

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Posted 4 years ago

So glad to hear this Andrew. Thanks for sharing, We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Posted 4 years ago

“Bought a house from open door purchased on December 14th moved in on December 27 on December 31 the sewer backed up sewer water all over the 2 bathrooms. There was roots from a tree out front we had to cut the tree down remove the stump and new sewer line. So the cost is over $11,000.00. We are not wealthy people yes you do have the buy back but lot of factors that won't work for us. We have spoken to people in your company there so sorry but nothing they can do. This was a VA loan and I guarantee that I will recommend anyone not to deal with Open Door.”

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Posted 4 years ago

Thanks for letting us know about this Paul. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com with your property address so we can look into this matter!

Posted 4 years ago

“The offer came quickly, and what little contact I've had with representatives of Opendoor has been polite and professional. No complaint with that. I got a (very) low-ball offer, and one Opendoor told me they couldn't increase. Their business model is not at all what I thought. I thought it was "we'll buy your house for cash, no muss, no fuss," but it's "we'll buy your house for cash, charge you for everything we fix or update, then charge you real estate fees as well" - not sure how this is appreciably different from a normal real estate transaction, other than there is no competition. The comps Opendoor provided for my house on 1/16/2020 were all from 2018, with the most recent being in September 2018. Denver has a very competitive real estate market, very low inventory, and I'm selling in a very desirable neighbourhood. In early 2018, my house appraised for $50k more than Opendoor offered me (keeping in mind their offer price will only go down for repairs or upgrades they make), and has only increased in value since. Opendoor can work their business model any way they want. If they make money that way, power to them. But I think people should be aware, and should be very thorough in their research before accepting any Opendoor offer. Don't accept comps that are a year-and-a-half old, for instance.”

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Posted 4 years ago

Marin, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 4 years ago

Opendoor is rated 4.4 based on 3,352 reviews