Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,367 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used ODHL due to the buyer incentive, and greatly regretted that choice. There was a complete lack of communication with ODHL from the beginning. There were dozens of times where I would leave a voicemail, text, or email my point of contact at ODHL and never hear back. I was completely in the dark for most of the escrow period (44 day COE). As an agent, I knew I could navigate the process, but if I was not an agent and not familiar with the process, this would have been even more of a nightmare to go through. Since reaching out to get pre-qualified, we were told that it would take a week to hear back (normally lenders can get you pre-qualified in a day). After that, it took 22 days to get the Loan Status Update (which is required to be sent out within 10 days of contract acceptance). From there, ODHL never maintained communication with my insurance provider, prompting my insurance provider to reach out to me saying that they were unable to get a response from ODHL. Then, the day before the close of escrow, I ended up on a conference call with the insurance provider and ODHL because ODHL had still not worked with the insurance agency to approve the policy. Then, on the close of escrow, I was sent a vague email stating that there was a delay in the process, and would have to push COE out one whole week. After talking with ODHL, I was then told that they could make things happen and still close on time. Then, closing docs were not sent to title until the afternoon, but I still was told by ODHL that we were closing that day. The close of escrow was ultimately pushed three days (which caused major issues for us since we were already packed up and loading up a truck with movers scheduled). We finally closed escrow, and it is safe to say that I will not be using ODHL in the future, and will inform my clients and colleagues of my experience when ODHL is mentioned. Also, in the listing info on the MLS, it was advertised that there is a $100/day guarantee when using ODHL. I asked them about this in an email, and I was told that it would be handled. It is now three weeks after the close of escrow and I have still not heard back from ODHL as to how I will receive my $300 ($100/day COE was pushed). They have failed to respond, and the agent with Opendoor said that is has nothing to do with him. They are not standing by their advertised “guarantee”. I understand that not everything goes smoothly, but this whole transaction was a total nightmare, and Opendoor has shown that they don’t care to make things right.”

Helpful Report

Posted 3 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address and the details of your situation, so we can look into this further.

Posted 3 years ago

“The entire selling experience through opendoor was a breeze. Granger was awesome, very prompt and flexible. Overall, very positive experience and I will definitely recommend to family and friends. Thanks opendoor and Granger!!”

Helpful Report

(Minneapolis) - Posted 3 years ago

Vijay, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to support@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“It’s a new world, people! I would never have thought I’d sell a house doing everything online. The entire process was so simple and seamless!!! I would definitely recommend using OpenDoor to sell your home.”

Helpful Report

(Phoenix) - Posted 3 years ago

Terri, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Very nice experience hassle free process”

Helpful Report

(Tampa) - Posted 3 years ago

Hi Venkata, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at support@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“I need to start by saying I was wary about working with an ibuyer. I thought there must be an angle, strings attached, fine print or a trick to look out for. The reviews I read were good though, so I got my offer and did my video walk through with Jessica Smith. She put me at ease, but still I asked a lot of questions and sent a lot of emails to her. She answered them right away, which was great. The entire process from beginning to closing and our late check out was pretty easy. I was able to email all documentation needed, I was assigned a closing person for the financial part of it. I had Stephanie Bird with OSNational. She was as easy to work with as Jessica. I changed our closing date 2 times and took advantage of late check out. We ended up not needing the last 4 days we'd reserved and Jessica made that change for us too, so we didn't have to pay for days we didn't need. Overall, the flexibility was one of the most valuable assets of the experience with Opendoor and we feel that we were paid a fair amount for our property as well. We are 5 star happy with our experience with Opendoor. Thank you Jessica!”

Helpful Report

Posted 3 years ago

That’s amazing to hear, Kathy! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to support@opendoor.com.

Posted 3 years ago

“Opendoor made it so much easier than worrying about selling my home on the market. I recently got a divorce and this was the best decision to sell my house. They gave me a more than fair price and give u as much time as u need. It’s all up to u.”

Helpful Report

Posted 3 years ago

We are very happy to hear this, Ruby! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“We used Opendoor to sell our home and it was an amazing experience. They were flexible and offered a fair price. When we found a new home to move into, they worked quickly to move our closing date to work with the timeline for our purchase. The best part was that we didn't have to deal with packing stuff and up and scheduling last minute showings with 4 young kids and a dog. I couldn't recommend Opendoor enough! We have been telling everyone about them. The one downside I can think of, and no fault of Opendoor, would be the escrow company they chose... the escrow company itself was pretty awful.”

Helpful Report

(San_diego_ca) - Posted 3 years ago

Sarah, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Everyone we worked with was very nice and accommodating.”

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(Raleigh) - Posted 3 years ago

Thank you for supporting what we do, Bill, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“This was the easiest transaction I ever had to deal with. No mortgage contingencies, no hassles, they did exactly what they said they will. Easy and fast closing, their representatives were great as well.”

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(Las_vegas) - Posted 3 years ago

Igor, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to support@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Opendoor is perfect sites for hassle free sailing home with fair price and very good customer service thank you opendoor”

Helpful Report

Posted 3 years ago

Thanks for spreading the word about Opendoor and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“It was stress free, easy, and simple steps to sell the house. I had two little boys so cleaning up the stuff and setting up the schedule for potential buys was somehow stressful but selling my house to opendoor was very simple as it was and all the processing under the escrow was really easy to follow. Busy moms like me are recommended to try get an estimate from this company.”

Helpful Report

(Los_angeles) - Posted 3 years ago

Ellen, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Extremely easy and effortless. Very pleasant. Didn't realize how easy it could be before I started with Opendoor instead of the traditional process”

Helpful Report

(Nashville) - Posted 3 years ago

We are very happy to hear this, Johnson! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“Working with Opendoor was a smooth process.”

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(Tucson) - Posted 3 years ago

Thank you for supporting what we do, Doug, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“I found Opendoor to be very easy to work with, they gave Me a price I was looking for. Jake Fenton was great he helped Us with every step We had to make from the sale to the wait for a new home. I would recommend Opendoor for anyone looking to sell. Great Job and Thank You. Sandra Binstock”

Helpful Report

(Las_vegas) - Posted 3 years ago

Thanks for spreading the word about Opendoor, Sandra, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“This was an amazing experience. The whole process from beginning to closing was right at 2 months. We worked with Jennifer Bill and Jason. Very professional folks, they made the journey so seamless. We were funded in 24 hours.”

Helpful Report

(Austin) - Posted 3 years ago

We are very happy to hear this, Tamara! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“After a video walk-through, their offer increased only $5,000 despite my showing well over $30,000 in recent improvements. Also, they wanted to charge me about $2,000 for unneeded repairs.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback with us! A negotiation doesn’t reach a common ground every time, but we are constantly improving our services and we would like to look into this further for you. Please reach out to contact@opendoor.com with your name, property address, and the details of your experience so we can investigate this situation.

Posted 3 years ago

“Was a wonderful experience! I started out skeptical because the process sounded to easy. Open door shocked me and experience was exactly what they advertised.... Due to covid I had a virtual walk thru with consultant who explained the next steps after walk thru and when I would receive cash offer. Signed contract of offer, set closing date and worked towards completing detailed checklist of what needs to be completed before closing. Went to closing and was wired funds before I made it back home. :-) How awesome was that? I even changed my closing date twice and still didn't run into any hiccups. The communication provided guided me throughout the entire process. I would highly recommend this service as it was seamless and transparent the entire time. All groups of people encountered were always friendly, knowledgeable and willing to assist. Thank you Open door for a wonderful experience during a very stressful time due to covid.”

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(Atlanta) - Posted 3 years ago

That’s amazing to hear, Willa! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to support@opendoor.com.

Posted 3 years ago

“Opendoor was great and easy, the price was perfect.”

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(Orlando) - Posted 3 years ago

Yolanda, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to support@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“OpenDoor was very fair with their offer. Our experience partner, Melinda, was great to work with. This was a very smooth and stress-free home sale. We would definitely recommend OpenDoor to anyone.”

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(Nashville) - Posted 3 years ago

We are very happy to hear this, Jeanna! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“At first I thought Opendoor was too good to be true. Both the initial and updated after the video offer were better than expected and more than the homes were selling in our area. After we accepted our offer the transaction was so smooth I kept waiting for something bad to happen or for someone to say "just kidding!" but it never did. The Title Company was the best I have ever worked with and the communication with both them and Open Door was always quick and very clear. I was able to pick my close date and able to stay in my home free for 7 days which allowed me to prepare to move to a new state and close on my new home with less stress. I highly recommend them and have been telling everyone about them. I didn't have to worry about showings or worrying about moving my pets for the showings. It was so easy. Great experience!”

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(Denver) - Posted 3 years ago

We love hearing stories like yours, Christina! Thank you for supporting what we do and for spreading the word about Opendoor. We wish you all the best in this next chapter!

Posted 3 years ago

Opendoor is rated 4.4 based on 3,367 reviews