Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,351 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid using their lender/loan services. They do not have enough employees for the booming market and made it an absolute nightmare to close. They were late every step of the way and delayed closing multiple times. They would not respond to phone calls or emails until they had to start paying us (as written in the contract- it is $100 per business day past closing if it the fault of Opendoor). They changed closing 3 times without even telling us until AFTER a missed date. They didn’t verify closing until the day before, 30 minutes before our bank closed and we needed to wire money to the law office. Since everything was so last minute, we did not have time to call and verify our wiring instructions and lo and behold a scammer emailed us incorrect (but extremely real looking) information and we lost $17,000. We have no idea if we will get it back. While this isn’t directly the fault of Opendoor, it could have been avoided if they would have answered calls and verified sooner than 4:30 the evening before closing. The day of closing, we received an email ONE HOUR before we were to be at the law office (which was an hour away) that our closing costs were actually $1,500 more than they told us the day before and we were stressing to figure out how to get that money to the attorney handling the closing. This was overall the most stressful, frustrating, and upsetting 3 months of our lives and I will warn anyone I meet not to use this company.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this and we thank you for letting us know! We always strive to provide the best assistance possible for our customers and we will use your feedback to rectify this situation immediately. Please reach out at contact@opendoor.com so we can look into this matter further. We sincerely apologize again and we are eagerly awaiting your email.

Posted 3 years ago

“We were originally offer $555k for our home. When I had to update the offer to schedule the virtual walk through, it dropped the offer to $533k (8 days after the first offer). Was told that offers usually go back up after the walkthrough. After the walk through - they dropped the offer to 530k and had over 6k in “repairs” required. When I inquired about the repairs, they said the A/C will need to be replaced (it doesn’t) along with paint. The home was just repainted. When I pressed them on their offer and asked why they were not using a comp 2 houses down from ours that just sold for $589k, they stated that they purposedly excluded that due to the other home having superior lot location and “upgrades”. All if this was fodder and completely inaccurate. Our home has nicer furnishings and a far superior lot. When I asked them what they would list our home for after they purchase and make the “repairs” to the home, they refused to answer. Their 530k minus “fees” was essentially a 495k offer for a house that will list and sell around 590k - 600k in the open market. Highly disappointed around the process, lack of transparency and clearly trying to take advantage of uneducated home owners to allow Opendoor to come in and reap massive profits and not provide any real answers to their ridiculous low offers. Either be transparent, real or not. There is not a single appraiser who wouldn’t use the house 2 doors down to use as a comp…. Unless they work for Opendoor…. - Avoid like the plague if you want a real offer and to maximize your returns and equity in your home.”

Helpful Report

Posted 3 years ago

We are deeply sorry that you feel this way, Joe! We are struggling to always offer the most attractive deal, but unfortunately, the negotiation sometimes doesn’t reach a common ground and we apologize that this was your case. Please contact us at contact@opendoor.com, so we can investigate the issue further. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 3 years ago

“Best home selling experience ever! The process was so easy and the customer service was excellent. We will never go back to the old way of selling or buying a home again.”

Helpful Report

Posted 3 years ago

LaDonna Collins, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to contact@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“We have never heard of Opendoor before! At first we were spectacle, but boy were we surprised. We are very happy with Opendoor and will recommend their services 100%. I will be calling on Opendoor next month to sale another home. We are very happy...thank you so much Opendoor.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at contact@opendoor.com. It is our honor to help you!

Posted 3 years ago

“I had so many independent individuals give me poor deals for selling my home in Atlanta GA until I looked up Opendoor online and saw good reviews about them. I decided to call and give them a try and was truly impressed. Opendoor gave me such a fair deal that a realtor we planned to use admitted it was a good deal and he could not compete. To make it easier, it was an all cash offer on our terms. We said when we wanted to leave, what we wanted to take and Jennifer worked with us to make it happen. It was easy to do the initial video walkthrough to get an offer within days and the online app kept us abreast of where we were. The digital checkout before closing was convenient and easy to upload pics from my phone before being cleared for closing. The cash was in our bank within 2 hours of closing. Kudos to Opendoor, you have a great business plan to make it easy to sell houses to you.”

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(Atlanta) - Posted 3 years ago

Thank you very much for sharing your story, Valerie! We strive to provide a great customer experience with Opendoor and your kind words are incredibly valuable to us. We appreciate you choosing Opendoor for such an important transaction.

Posted 3 years ago

“Opendoor was great and made the proces smooth, easy and simple understand. No stress from agents. Anyone looking to sell their old home and buy a new home. I highly recommend!”

Helpful Report

Posted 3 years ago

This is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to contact@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Amazing experience with Opendoor, the staff is great! They work as a team . Thanks to Opendoor I sold my house and purchased my dream house. I will recommend 100% . Thank you again for everything”

Helpful Report

Posted 3 years ago

That’s amazing to hear, Jasmany! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to contact@opendoor.com.

Posted 3 years ago

“Very happy”

Helpful Report

Posted 3 years ago

We thank you for supporting what we do, Jasmany, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at contact@opendoor.com. Have a wonderful day!

Posted 3 years ago

“We were very happy with the Open door experience and would not hesitate to do it again. It was the quickest and most hassle free home sale we have ever experienced.”

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(Tucson) - Posted 3 years ago

Hi Beverly, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at the email address contact@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“What they advertise is the truth I had no issues no words can explain how helpful and on top of everything to get you closing”

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Posted 3 years ago

We thank you for supporting what we do, Ronald, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at contact@opendoor.com. Have a wonderful day!

Posted 3 years ago

“I don’t even know where to begin ! The process was so simple. I went with Opendoor because I got more for my house and paid much less in fees. Plus no headaches of inspections Or worrying about whether or not the buyer can actually make good on the offer. I received my money on the same day I closed so that was very nice”

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(San_antonio) - Posted 3 years ago

We love hearing stories like yours, Ryan! Thank you for supporting what we do and for spreading the word about Opendoor. We wish you all the best in this next chapter!

Posted 3 years ago

“The best company to sale your house without stress.”

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(Atlanta) - Posted 3 years ago

Hi Robert, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at the email address contact@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“I was skeptical to sell my home non traditional way. ESP as is aight unseen but they shocked me with a solid offer ease of communication and closing was a breez and getting paid timely for my home. I highly recommend and when I’m ready to sell my condo I’ll look to them again. Well done a++++++++”

Helpful Report

Posted 3 years ago

Mike, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at contact@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Opendoor made selling our house as stress-free as possible! We loved our agent, Aurora B. who was so friendly and open. We would recommend this process to anyone hoping to sell their home for a fair price.”

Helpful Report

(Minneapolis) - Posted 3 years ago

Sarah, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to contact@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Run!! Everything went smooth and the docs were signed 1 day ahead of closing date. After docs were signed, Opendoor changed the closing date several times. 1 week later, still has not funded. So they have recorded a property without funding several days later. Not only unethical, but per a consult with a real estate attorney, not legal. I will now have to take legal action to get paid. Not worth it!”

Helpful Report

Posted 3 years ago

Thank you so much for bringing this to our attention. We are really sorry to hear that your experience with us didn’t reach your expectations and we want to investigate this situation to make sure that it will not happen again. Could you please send us more information at contact@opendoor.com, so we can investigate further? We deeply apologize again for the inconvenience caused!

Posted 3 years ago

“My first contact OPENDOOR was great was offered $436,200 for my home and was told after a video walkthrough most offers go up. After my video walkthrough my offer went down $50k, WOW. Their employee David said they pulled comps in 1/2 mile radius ( this should have been done before first offer ) and were much lower, well smaller homes are cheaper. Their assessment of video was my house needs 25% painted, even though it was painted in 2019, only 2 adults live in home. Was asked if we have pets yes we have 2 pets less than 12lbs, as result their letter to me was theres a strong pet odor in home, must compete a chlorine dioxide cleaning for the whole home and duck work due to the strong pet odor. Yard was nick picked over twigs and small limbs from 3 very large pin oaks. I need to trim bushes. There were several other items nick picking items. This company is very insulting to the prospective customers, no one from OPENDOOR has been in my home to smell any odor and when I questioned David about it his response was the home inspector that came out to see the exterior of home smelled the odor. THE INSPECTOR NEVER ENTERED MY HOME. I said so odor is so bad he smelled it out side through the walls. David said I'm sorry for that being on report. The company makes you fix issues ( I agree with fixing TRUE issues) and charges a 5% service fee which is a 5% sells commission. Why would anyone pay OPENDOOR a 5% commission to buy their home when they don't do anything to earn the money, at least a realtor does list and show home. I will never ever do business with or recommend OPENDOOR to anyone. I would honestly give them a NEGATIVE star rating if I could.”

Helpful Report

Posted 3 years ago

We are so sorry for the inconvenience caused, Dean, and we thank you for taking the time to share your feedback with us! Unfortunately, a negotiation doesn’t reach a common ground every time and we sincerely apologize for this. However, we are constantly struggling to improve our services and we would like to look into this further for you. Please reach out at contact@opendoor.com so we can investigate this situation.

Posted 3 years ago

“If you are pressed with working from home and can't break away for showings, Opendoor would be a great alternative for you. You will receive a competitive offer and free you up from the significant stress of listing and showing your home. Recommended!”

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Posted 3 years ago

We are very happy to hear this! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at contact@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“The process was quick and simple. Got more for the house than I thought I would selling directly to a company instead of going through the hassle of showings.”

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(Tucson) - Posted 3 years ago

We are very happy to hear this, Brian! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at contact@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“I purchase a home recently (July, 2021) though Open door in Austin and my experience was really bad. Even agent was not good and he did not have much experience with Open door. There were multiple issues where I or my agent had to follow up with their sales agent and response was horrible. The house took about 4 weeks to close and Open door did not maintain the property inside and outside. When they had over it was not in livable condition (Did not lean the house or the backyard). I did not got my mail box key and mail box no as well. I had to take the handover remotely and cloud not come to the sites. Primary Home buying come with lots of emotion with the home owners and Open door did not respect any of these. I called up many times their customer service to share my experience and asked them to escalate my case, but did not help at all.”

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Posted 3 years ago

We're so sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us, we'd like to look further into it. Please reach out at contact@opendoor.com with your contact information and property address, so we can investigate and find the best solution for this issue. We sincerely apologize again, Mrinal, and we are eagerly awaiting your email!

Posted 3 years ago

“The overall outcome in working with Opendoor on selling our house and buying a new one through them was great. We ended up getting a good price without the hassle of listing and having to mess with showing our house to the masses. However Opendoor communication leaves a lot to be desired particularly at the end of the process leading to closing. Getting call backs/txt response and clear information is a challenge with Opendoor. In the end though everything was as advertised and there was no bait and switch.”

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Posted 3 years ago

Thanks for letting us know, Mike! We would really like to continue to improve our services and we kindly ask you to send us an email with your story at contact@opendoor.com, so we can investigate this issue further. Thank you again for taking the time to write this review and please have a wonderful day!

Posted 3 years ago

Opendoor is rated 4.4 based on 3,351 reviews