Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,398 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to write this review as I can not enter comments to my original. But they are nonresponsive. They should put their people solving issues and wrongdoing instead of acknowledging the thoughts. There was no response from opendoor and cancellation of contract after one month of inspection (non-standard), and wasting more than $2000.”

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Posted 3 years ago

Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.

Posted 3 years ago

“This company is very non-responsive, provides little to no details when you can get ahold of someone and often the information they provide is incorrect. This makes life extremely hard as a realtor trying to help someone purchase a home.”

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Posted 3 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 3 years ago

“Opendoor is the worst company to deal with. I am buying a home from them. When I sent my offer for a home in the market for the last three months. all of a sudden, they got multiple offers. I revised my offer a little bit, and they accepted it. We sent a home inspector who highlighted several issues, but he asked for a foundation inspection due to cracks in the walls and floor. we sent a foundation inspector, and now they don't like his report and want me to send another foundation inspector and waste money. They are not willing to inspect by themselves and repair the problems. Now I will be stepping back and losing money for inspections. So please stay away from buying homes from them. They are sitting in their office and don't respect other's time and money. If you want to waste time and money (inspection in my case), then offer a highly-priced home. They must be banned from buying Residential homes and corrupting the market. Soon we will run a campaign to stop corporates purchasing residential homes and hiking the prices for profit. Home is a basic need of any human. It shouldn't reach out to common Americans. Now after wasting a whole month of inspections and money. Now I am losing Option money and withdrawing my offer.”

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Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“BS company. Cannot get a hold of them ever. I have been on hold for 10 minutes. How can you do business as complicated as a real estate transaction without being able to communicate with the purchaser/seller? They also offer about 20% less than market value in my experience. I have offers and actual sold comps to back up this data. 10 years experience as a realtor.”

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Posted 3 years ago

“As a real estate professional in California my advice is to run far far away from Open Door. My clients purchased an Open Door inventory home and thus were subjected to the full force of the tragically apathetic and incompetent staff. The decentralized structure of the company means you have zero personal service and there is almost no communication whatsoever. The had customer service reps replying to my emails using the "listing agent's" email signature and BRE license #, and they forced my clients to use their title company (spruce title). between open door and spruce this 25 day escrow is on day 45 and is still not closed. no one seems to know anything and you can NEVER get anyone on the phone. it's been two weeks since the open door "listing agent" has returned a call or email from me. two weeks. They are losing money at a shocking rate here in CA so my only hope is that they are out of business soon so I never have to deal with them again.”

Helpful Report

Posted 3 years ago

Thank you for this candid feedback Sam, we appreciate it. If you could reach out to us at resolution@opendoor.com with your name, property address, and additional details, our team will look into this and get back to you as soon as we can. Thank you!

Posted 3 years ago

“most insulting offer I have ever had, offered about 60% below fair market price, I had an as is appraisal that was 80,000 higher than the insulting offer I received from Open door,”

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Posted 3 years ago

Your feedback is valuable, thank you for sharing with us. Please contact us at contact@opendoor.com with your name, property address, and the details of your experience so we can investigate the issue further.

Posted 3 years ago

“While my representative was a very kind woman, that was about the only thing I can say that was positive about working with Opendoor. The company is shady with their evaluation tactics. They made me an initial offer that was very fair, but after the walkthrough and the evaluator visit, my offer dropped 15%. The reason was based on the fact my home was near a commercial road and didn't have central A/C or heat. Even after I provided photo and video proof that Opendoor had an incorrect assessment, they waited TEN DAYS to contact me again to tell me their offer stood and they made their decision NINE days prior t reaching out to me. Do not use this company, they will try to bait and switch you and pressure you into a low-ball offer. I was fortunate to not be in a position to where I had to sell my home, so I am using other avenues to get my proper worth.”

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Posted 3 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 3 years ago

“Don't waste your time. Two offers. No sale. Fortunately one sold before I scheduled a walkthrough. The other I went out of my way to have my property manager meet their assessment team member only to find out per their conclusion "there weren't enough comps to make us a final offer". There were plenty. Selling the condo myself.”

Helpful Report

Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“We are trying to close on a home that is owned by open door a complete nightmare. They do not respond to the agent in our area and when they do, they seem to have no knowledge of what they’re doing. Sad. I wouldn’t sell my dog house with them”

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Posted 3 years ago

“In my 20 years of experience as a realtor, I have never received a service as bad as the one that Opendoor offered me. I don't know if the buyer's representative is a real realtor or just a representative of the company. This person never remembered the transaction or the conversations we had regarding this file. For more than 15 times I had to explain everything from the beginning as if it were the first time that this representative heard of this file, but this representative mixed other cases with mine. In this market, time is very important, although Opendoor took one to two weeks to just answer a question or sign a necessary extension which was created by its own inresponsibility. Although Opendoor pay less commission, the realtors are the one who ends up doing the full job of both parties. Short story, we closed this property after 4 months when it was supposed to close in a single month if Opendoor had paid attention and offered a service as they say they do. This inresponsibility means that the seller has lost a great amount of money, time and, of course, worries. It is sad to represent a buyer and as a realtor to tell him "I do not work with Opendoor"”

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Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“About a week ago, I received an estimated offer letter for my home from Opendoor. Prior to this communication, I had never heard them. The offer range seemed reasonable, so I started the process of inquiring further. Upon going to their website and entering several preliminary questions, I was told Opendoor was not in my area yet and therefore they would not make an offer on my home. So I ask, why send me a letter in the first place? I assumed it had to be some kind of marketing research to see interest in new areas. I call it false advertising and a waste of my time. You can't send a letter saying you're going to make an offer-and then say, "Oh, sorry, not in your area so disregard our letter!" That's deception and I would think borderline illegal. Point being, after this experience, I don't trust this company. If there initial letter is misleading and deceitful, imagine what selling your house through them will entail? By the way, I think it's also telling that before I wrote this review, I emailed Opendoor and asked that they contact me to explain why they sent such a misleading letter. I also said if they didn't respond, I would write a poor review. Well, my email went without a response... and so you see this review. My advice, stay away from this company!”

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Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“Open door tried to low ball me on my house price. 5 bedroom 5. Bath, 4212 square feet, 3 car oversized garage 401 thousand. House 2 doors down 1000 less square feet , 2 car garage sold for 612. My house was newer bigger and more modern. My own realtor I got after the fact laughed at it. Well sold finally 2 months later 680.”

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Posted 3 years ago

Thank you for taking the time to share your feedback with us! A negotiation doesn’t reach a common ground every time, but we are constantly improving our services and we would like to look into this further for you. Please reach out to contact@opendoor.com with your name, property address, and the details of your experience so we can investigate this situation.

Posted 3 years ago

“Lots of fees not mentioned until they sent offer saying property needed repairs that weren't needed offer way below market value closing cost very high waste of our time hard pass on open door we should have done research on them before wasting time on their walk through and inspection. lesson learnt”

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Posted 3 years ago

“They gave us an initial offer $667k ($42k below market) for our very updated home. It was a low offer. They said if you let them see the house you can get a better offer. We have granite countertops and hardwood floors. Updated kitchen and appliances. New furnace and AC. Custom deck with mountain views. Finished basement with kitchenette, granite countertops. 5 bed/3.5 bedrooms Water softener, whole house humidifier. Almost everything in the house has been updated. And their offer was lower the 2nd time and added in a fee of possibly having to replace the roof. It is concrete tile! They didn't ask what it was just added it into their price. I would never recommend them! We are using a competitor and they came in person and took the time to really see the house. If you want a fair price this is NOT the company you want to use.”

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Posted 3 years ago

“They come in with a really good cash offer so we just have a few more steps to go so then I had my real estate agent upload the things that they needed to upload disclosure forms and whatnot they came in and expect it outside then they came in with an offer of $20,000 below Market and they wanted to add more on for repairs well it turns out that we buy ugly homes was about the same amount of money before I did any repairs on the house so I remodeled the house and Open Door came in about the same as We Buy Ugly Houses so don't waste your time and just go to We Buy Ugly Houses and you'll get about the same offer that they're going to give you”

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Posted 3 years ago

“I am an agent in the Atlanta area. Open Door is a joke. They sent a cancellation notice to my client the day AFTER we closed and completely wasted my time and my clients time. my client lost a ton of money. He had other offers on the table and we selected Opendoor because we thought it would be smooth. What a mistake!!!!!! We could never get anyone on the phone. The entire situation was an absolute nightmare.”

Helpful Report

Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“Not too long ago 3225 58th Street was a nice little Tahoe Park house just right for a family. Its neighborhood was relatively free of problems. Then the nice family that lived there had to relocate out of state and they sold the house to an out of state, digital, real estate company called Opendoor. In the five months they've owned it Opendoor neglected the house letting it fall into the hands of vagrants, prostitutes, and drug users. Opendoor refused to respond to calls from neighbors, and even the police to correct the situation until the city was forced to board up the house. Now the boarded up house sits empty and sad. Thanks to Opendoor our neighborhood has become less safe and this is what greets visitors to the house.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to send this to us. We have forwarded this over to the appropriate team and they are actively engaging with security and law enforcement at this time.

Posted 3 years ago

“My wife and I engaged Opendoor to potentially buy our home. The intial offer (provided on 10/29) was very close to the estimates from both Realtor.com (Opendoor was within 10%) and Zillow.com (within 1 percent) -- I understand those are estimates, not offers -- but that should set ballpark expectations. No issues there... We had the virtual walkthrough on 11/4, no red flags. Received the "final" offer on 11/8 -- the offer had dropped 30 (THIRTY) percent, with absolutely no justification. Minimal repair costs were noted, and much less closing cost that I had expected. The average home price, in Missouri, has increased 30 percent since we purchased our home -- but somehow, Opendoor only values this property at a 5% increase. Any justification provided as to the rationale for the precipitous drop should have been determined prior to the intial offer being made (it is all public information). Obviously, we will not be using Opendoor”

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Posted 3 years ago

“Don't buy a home from OpenDoor. They are extremely difficult to work with. In addition, their version of "make ready" leaves a lot to be desired. These idiots removed every blind from the house, took off the plug and switch covers, Spray-painted INSIDE the gang boxes, only replaced half the covers, painted over wall paper after spraying a terribly uneven orange peel texture over it and the rest of the walls, got paint splatters all over they didn't clean up and neglected to disclose many areas of hidden damage that it turns out they had to know about. All the functional repairs they are supposed to make weren't done except for the roof. The people they hired to fix the roof destroyed the gate and a section of fence and they still refuse to repair the damage. Absolutely will never work with them again, from either side of the equation.”

Helpful Report

Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“DO NOT USE this company, I was seriously considering using Opendoor to sell/buy a new home, but I definitely will NOT use them now, My son is buying and selling his house through Open Door and it has been nothing but STRESSFUL for him, they found their house at the end of August, all offers etc were accepted. He expected then to be closing and moving by October, in October they told him it would not be until November 12th, the end of October he received a call that everything would be a go for November 8th to close on his house now and November 12th closing on the house they are moving to. Today just 1 week before they are to close, his wife received a call stating they cannot close on the 12th. WHAT???? they said the appraisal has not been done, Are you kidding me, this company has had over 2 months to do an appraisal on the new home and they have not done it??? And the guy just called last week saying everything was good to go. I myself along with several others have taken days off work to help him move on the 12th, and now OpenDoor is messing with him yet again over this transaction. So now a week before he is to close on his new home and having to be out of his old home by the 15th, they are telling him he probably wont close until the 22nd. What is opendoor trying to pull? are they just screwing him out of his old home? I'm thinking maybe an attorney friend should get involved. I will DEFINITELY NOT use Opendoor for ANYTHING and I will tell everyone I know NOT to use them either. How awful to become homeless because of a shifty company. If this is not resolved and my son does not have a new home to move into, we will be reporting to the BBB and be hiring an attorney to sue them. They have one week to get their stuff together and close on that house on time. To me this is a breach of contract. NO WAY will I be selling or buying a house through Opendoor, I am too old to have this kind of stress in my life........Please anyone reading this, if you know what is good for you, DO NOT believe anything they say, DO NOT use this company to sell or buy your home.”

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Posted 3 years ago

Hello Jan, We always strive to provide a stress-free, positive experience with Opendoor, and we would like to learn more about what happened. Could you please reach out to resolution@opendoor.com with your name and property address so we can investigate? Thanks a lot!

Posted 3 years ago

Opendoor is rated 4.4 based on 3,398 reviews