Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,400 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to sell a rent house we own to Opendoor when the tenants moved out. They did their assessment and told us the home was worth only $153,000 fixed up. I knew that could not be correct based on the sales in the neighborhood and even one on the street so we declined after trying to negotiate with them showing them the sales. We ended up putting it on the market and sold it for exactly what we told them we thought it was worth at $170,000.00. I have no problem with a discount for the repairs it needed but they did not even start out with a realistic number. I tried again recently with another one and got the same exact result. The word on the street is Opendoor is moving out of Texas so I assume that is why they are lowballing the values.”

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Posted 5 years ago

“Too many people to deal with. We were bounced from person to person for every little thing and none of them were competent!”

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Posted 5 years ago

“Bought a house from open door, they failed to get repairs done before closing, house was left dirty and seller was not responsive about repairs. Would not recommend. Avoid, it all about money there is heart to it”

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Posted 5 years ago

Sorry to hear that Paul, this is not the Opendoor experience we strive for. Please reach out at community@opendoor.com so we can investigate.

Posted 5 years ago

“I don't doubt that selling to Opendoor is a great experience, but purchasing a home from them is not. They were priced $40K above market, told us to not even bother with offers that were reasonable, and were not transparent in their dealings with us. We had toured the house on our own, but made an offer through our realtors. Then we received an email personally that they were getting lots of offers and if we were interested, we should make one now! They had not done ANY upgrades to the property other than capping off a water softener that wasn't working. The walls still had nails and screws in them, and were in desperate need of paint. They literally invested NOTHING and expected to make $25K off the sale. The inspection revealed many maintenance issues and small problems. They were unwilling to fix anything that wasn't dangerous, and then on our final walk-through, still hadn't fixed several and hadn't provided receipts for the ones they did. We were supposed to close today, and still don't have receipts for a couple promised repairs. We were supposed to close today, but due to the lack of urgency on the part of the title company, missed the deadline to fund the sale. This whole process has been needlessly frustrating and difficult, thanks to the policies and personnel at Opendoor.”

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Posted 5 years ago

“We are selling our house so I thought I would give a opendoor a chance because I read all the positive reviews online. Their offer for us was not only a lowball offer… It was a completely insulting offer. Over $50,000 below fair market value. And on top of that before they even came to see the house, quoted 12% in fees. We would’ve lost money if we would have gone with opendoor. I would have to agree with some of the reviews on here that it appears the reviews are false. I can’t imagine people selling their house for so far below market value with no problem. I would avoid even wasting your time getting a quote from open door.”

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Posted 5 years ago

John Sorry to hear this, and thanks for taking the time to share your feedback with us. Please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 5 years ago

“Buying an Open Door house has been by far the worst experience. They close at 5 and have weekends off. They would not sign Amendments after the inspection and they would not correspond in a timely manner and now I am out of my earnest money and then no repairs are done. I had to do a termination agreement. They absolutely suck!!”

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Posted 5 years ago

Hi Kennedy, We apologize for what sounds like a frustrating experience. Our records indicate that you were able to get the support you needed and decided to move forward with the property. Regardless, we will be sharing your feedback about the difficulty you had getting in contact with us as we are always looking to improve the experience for all customers. Thank you for choosing Opendoor for such an important transaction.

Posted 5 years ago

“It might be easy to sell a house to Opendoor, but buying from them was a nightmare. First when we went to do the inspection the utilities were turned off. Then when the utilities were turned on we went to do the inspection, but the AC wasn't working so we couldn't set up the radon test. Finally after all this was done it turned out I couldn't get a conventional loan for the Condo because the HOA was missing Building Ordinance and Law Endorsement coverage from their insurance policy. Opendoor had advertised that this place could be bought with a conventional loan only or cash, but they obviously didn't do any research on that. Without financing I had to back out of buying the property and was out $520 for the inspection, not to mention all the time and effort I put into buying the house.”

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Posted 5 years ago

We are sorry your experience was less than stellar. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 5 years ago

“I know our TH needed some work and with my husband being a disabled vet we were not up to repainting and doing what was needed. They had a great quote for us until the "inspection" - they said our main line was broke - we had it checked by HOA plumber and were told it was "dipped" so occasionally water accumulated and we had to have cleaned. They said our deck had to be taken down as it was unsafe/bad condition, and needed covers over window wells and some repair to carpeting. We had some issues about our counters which I won't go into. Anyway, we gave in and lost about $15,000 off the initial offer. Final walk thru on a Saturday their contractors were in there that Monday and in less then 2 weeks I saw it advertised on their site. No way did they repair a line that went from laundry room to outside, deck was still there, and no window wells. Hopefully they did fix pipe or whoever bought it is in for problems. Feel they are not a very truthful company and take advantage. Saw blogs do that Yelp won't put anything about them on their site and I tried and was unable to. I would not recommend them. So who ever bought 8871 Yukon St 80021 please be careful of the plumbing.”

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Posted 5 years ago

Hi Laura, We understand how there may have been some confusion here. Opendoor requests credits for items we believe reduce the value of a property or items that would cause a property to not meet our home quality standards and particularly those items which we believe a future buyer may request work on. Our request of credits is not a promise to spend the money on anything specific-which is standard in the real estate industry. When sellers and buyers negotiate repair credits, the seller is never obligated to show the buyer proof that they completed them. A credit is an indication of factors we believe reduce the value of the home, and in turn, the price Opendoor should pay for. We have confirmed with our local team that all necessary work has been completed at this property. If you have additional questions please email community@opendoor.com.

Posted 5 years ago

“Requested an offer. Was given an offer that would require me to make any needed repairs to my home, and also pay insurance (even after I would have sold the home to OpenDoor). And, I would pay for any agent fees ... when OpenDoor eventually sold my home? All told, the offer would have made me LOSE money compared to what I originally purchased the home for. I thought the whole point of companies like OpenDoor was to take away the hassles of selling a home? Based on the offer I was given, I would still do all the work and pay for everything - just like working with a normal realtor. I'm honestly not sure what "value" OpenDoor brings to the process, because all of the burden and cost still seem to be shifted to me.”

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Posted 5 years ago

Hi there, Repair costs vary based on your home’s condition. The advantage of selling to Opendoor is we arrange a free home condition assessment. If there are repairs needed, you can choose to skip the work and have us handle the repairs after you move out. We’ll ask for a credit to cover the costs, and we can pass wholesale savings from our vendors on to you. Alternatively, you can choose to do the repairs yourself and send us photos and documentation after they’re complete. In a traditional sale, you’ll pay up to 6% in real estate agent fees. With Opendoor, you’ll pay a service charge. On average, our service charge is 6-7%, but it could be lower or higher (It’s never higher than 13%). Our service charge varies based on how long we expect it will take to sell your home. We assume all the risk of the home’s resale and holding costs so you can have the certainty of a competitive offer and move on your own timeline. You can also learn more about what it costs to sell to Opendoor on our website: https://www.opendoor.com/w/faq/what-does-it-cost-to-sell-to-opendoor If you have any additional questions feel free to shoot us an email at community@opendoor.com.

Posted 5 years ago

“To start I got an email stating I had to go to the IRS website and down load several forms named for tax purposes, fill them out and email them to them. It wasn't clear that I had to do that, I found this out 1/2 hour before they were due to close. When I tried to get theses forms Shelly Resler then said I have the forms I will email them to you. Annoying as a mobile notary came to the house the night before. They dropped the Ball. I did not have access to a printer and scanner which I told them several times 2 weeks earlier. It was a 2 hour walk to the library by this time 2pm it was made clear that the closing will not happen as scheduled and that several forms had to be resigned. A few hours before I was due to fly back to Australia. Next nightmare. After signing the forms I was told all is well it as good as done. So I booked a deal with ofx currency exchange deal as I made arrangements to invest the money coming. The next morning iwas to get a call at 8am stating all is well but instead at 9.30 am I get a call saying they wont put the money into my American account, the senders name matched the recievers , and it was done by Zillow 3 months earlier, they insisted to send the money back to Australia. this then caused a chain of events which cost be over $10,000 dollars. First I had to cancel the deal I made which cost $679.00 then a $21.87 for international calling. When they transferred the money they got a very weak exchange rate. I went from having $2500 surplus to being short $7500 on my investment deal. When I checked what happened it was there exchange rate was down $15000 on what it should of been. So what happened did open door pocket the money or was it the the people who exchanged the money. Not to mention the trouble I had with the investers who were waiting on the and to rebook the currency deal again”

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Posted 5 years ago

Hi John, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to make it right. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 5 years ago

“Opendoor is a money sucking company that does not care about your home buying experience. We submitted an offer for a house and received an email that same night that they would no longer be accepting offers after 12 pm the following day. We waited patiently and received a counter offer at 12 that next day that was for the price that we had requested with one slight change. We accepted the counter and resubmitted an updated contract. At 3 pm they contacted again and said there was a “clerical error” and they thought our offer was more than what it was even though it was clearly stated on the first contract and they countered with the same price. They followed that up with that “it is their policy that until an updated policy is bound they will accept and review all offers to be fair to all involved.” They then requested for us to submit our best offer by 7 pm that night. So to summarize what happened there, they led us to believe we had the house, countered our offer and then got a new offer that was higher and decided to blow us off and call it a clerical error. We submitted a higher offer that night by the deadline and then never heard from them for 46 hours. They then called to let us know that we did not get the house due to a higher offer (*pretends to be shocked*). We are a young couple in search of our first home and Opendoor made it a miserable experience. I highly recommend taking your business elsewhere, unless you have the money to dish out for an overpriced home that they do not care if you get or not.”

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Posted 5 years ago

We are sorry your experience was less than stellar, Taylor. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 5 years ago

“What an a--hole operation! Working through a realtor who recommended the company, we received a respectable offer from Opendoor for our home--not great, but reasonable--and a deadline to accept. Assuming that Opendoor was giving us a legitimate offer, and after we placed an offer on a home to buy, we attempted to accept the offer online, but it was no longer visible. Calling reps, we were told that they would get back to us, and no one did. We attempted to restart the process, but we never received any further contact back from Opendoor. Their unprofessionalism cost us new house and, at this point, the $3,000 escrow deposit. Do. Not. Use. Opendoor.”

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Posted 5 years ago

Hi there, We apologize for what sounds like a frustrating experience. Please send an email with the property address to community@opendoor.com so our team can take a look into this situation a bit further.

Posted 5 years ago

“The owners of 11061 Ledgement Ln, Windermere, FL 34786 moved May 29th and left a mess outside trash collection did not take it. Multiple contractors have come and contributed more trash to the pile. Your company has been contacted multiple times - what are you doing to rectify this situation a week later? Do you not care about the communities and neighbors where you purchase properties? — at Glenmuir.”

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Posted 5 years ago

Hi there, Thank you for bringing this to our attention. We flagged the local team to address this situation. We strive to be good neighbors and community members so we are disappointed to learn of this situation, but please know that we have shared your feedback internally.

Posted 5 years ago

“THESE REVIEWS ARE FAKE!! Why doesn't OpenDoor allow reviews on Facebook or Yelp? I wish I would have known the truth before using OpenDoor. It is very obvious OpenDoor is pumping up their reviews on this site which is very unfortunate when someone's future is on the line. We purchased a home from OpenDoor and there was an issue with the AC not working correctly. They REFUSED to let us make sure the repairs their contractor did to fix the repairs was done correctly. Now we have to spend a lot of money to fix an AC unit immediately after moving in that was supposed to be done by OpenDoor”

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Posted 5 years ago

Hi Matthew, We can assure you all reviews are genuine. Please send an email with the property address to community@opendoor.com so our team can take a look into this situation.

Posted 5 years ago

“I heard about it and I was curious about the offer I might be getting. I answered all the questions and provided my personal information as requested. I received an email stating they were not buying my type of a house. Really ??? Waste of time and the website should have stated what kind of houses they were interested in.”

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Posted 5 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 5 years ago

“After filling out the online questionnaire, the amount we were offered was exactly what we felt, due to comparable homes in our area, was reasonable. That changed with the inspection. They took off over $26,000 due to 'our needing a new roof', in addition to many other 'questionable' items. We knew our roof was in great condition, so we asked to have the roofer walk the roof with us to show us what he felt was wrong. He refused. We decided to put our home on the market with a realtor, had an inspection done, the roof, in addition to the other 'items' that Opendoor had said were needed, were all in perfect condition. Our home sold the first day, for the asking price, and we payed less commission using a realtor. Please, do NOT use open door. We have spoken with other people since our bad experience, and haven't heard anything positive.”

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Posted 5 years ago

We apologize for the less than satisfactory experience with us. Please reach out at community@opendoor.com so we can investigate.

Posted 5 years ago

“They give you a high price ,and waste your time and call a few days later and say due to the fire in the hills near your house we can't buy it . I would go with a Real Estate agent for sure !!! F Grade !”

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Posted 5 years ago

“Extremely low offer that was well below market, and then they wanted to take an additional $19,000 off that for a "processing concession." Net of it all was a final offer than was nearly $10,000 below what we paid for the house three years ago in an area with property values that are growing well above the national average. I get that they need to make their money somehow but it's like these guys took a lesson from Pawn Stars on how to make insultingly low offers. Would not consider using them again.”

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Posted 6 years ago

Tim, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 5 years ago

“Offer was well below market value. Opendoor takes 10% of price right off the bat. I suspect that these positive reviews are not real.”

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Posted 6 years ago

Scott, We value your feedback and take it seriously. Please email community@opendoor.com with more information about your experience and the property address.

Posted 5 years ago

“Buyers Beware! Open door guts the properties of fridge and all window coverings, which isn’t a problem until you bring In your new fridge and find out that the water to the ice dispenser doesn’t work...and you couldn’t test it because you didn’t have a spare fridge along for your inspection. I closed late on a Friday and called them on Monday and they said “too bad” you should have pointed it out during your inspection. I also had the false cabinet front under the kitchen sink fall off- it looked crooked and when I touched it, it came off in my hand along with a bunch of wood glue. It had been repaired with some ill fitting plastic brackets and wood glue. Open door puts lipstick all over the pug, and unless your inspector goes over that house with colonoscopy scope, you are going to be paying for plumbers and carpenters!! They refused to fix several issues that we did point out in the inspection and because I was in a hurry, I didn’t make them...now I wish I’d never heard of them!”

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Posted 6 years ago

Opendoor is rated 4.4 based on 3,400 reviews