Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.43

4.4 Rating 3,349 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opendoor is a money sucking company that does not care about your home buying experience. We submitted an offer for a house and received an email that same night that they would no longer be accepting offers after 12 pm the following day. We waited patiently and received a counter offer at 12 that next day that was for the price that we had requested with one slight change. We accepted the counter and resubmitted an updated contract. At 3 pm they contacted again and said there was a “clerical error” and they thought our offer was more than what it was even though it was clearly stated on the first contract and they countered with the same price. They followed that up with that “it is their policy that until an updated policy is bound they will accept and review all offers to be fair to all involved.” They then requested for us to submit our best offer by 7 pm that night. So to summarize what happened there, they led us to believe we had the house, countered our offer and then got a new offer that was higher and decided to blow us off and call it a clerical error. We submitted a higher offer that night by the deadline and then never heard from them for 46 hours. They then called to let us know that we did not get the house due to a higher offer (*pretends to be shocked*). We are a young couple in search of our first home and Opendoor made it a miserable experience. I highly recommend taking your business elsewhere, unless you have the money to dish out for an overpriced home that they do not care if you get or not.”

Helpful Report

Posted 5 years ago

We are sorry your experience was less than stellar, Taylor. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 5 years ago

“What an a--hole operation! Working through a realtor who recommended the company, we received a respectable offer from Opendoor for our home--not great, but reasonable--and a deadline to accept. Assuming that Opendoor was giving us a legitimate offer, and after we placed an offer on a home to buy, we attempted to accept the offer online, but it was no longer visible. Calling reps, we were told that they would get back to us, and no one did. We attempted to restart the process, but we never received any further contact back from Opendoor. Their unprofessionalism cost us new house and, at this point, the $3,000 escrow deposit. Do. Not. Use. Opendoor.”

Helpful Report

Posted 5 years ago

Hi there, We apologize for what sounds like a frustrating experience. Please send an email with the property address to community@opendoor.com so our team can take a look into this situation a bit further.

Posted 5 years ago

“The owners of 11061 Ledgement Ln, Windermere, FL 34786 moved May 29th and left a mess outside trash collection did not take it. Multiple contractors have come and contributed more trash to the pile. Your company has been contacted multiple times - what are you doing to rectify this situation a week later? Do you not care about the communities and neighbors where you purchase properties? — at Glenmuir.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for bringing this to our attention. We flagged the local team to address this situation. We strive to be good neighbors and community members so we are disappointed to learn of this situation, but please know that we have shared your feedback internally.

Posted 5 years ago

“THESE REVIEWS ARE FAKE!! Why doesn't OpenDoor allow reviews on Facebook or Yelp? I wish I would have known the truth before using OpenDoor. It is very obvious OpenDoor is pumping up their reviews on this site which is very unfortunate when someone's future is on the line. We purchased a home from OpenDoor and there was an issue with the AC not working correctly. They REFUSED to let us make sure the repairs their contractor did to fix the repairs was done correctly. Now we have to spend a lot of money to fix an AC unit immediately after moving in that was supposed to be done by OpenDoor”

Helpful Report

Posted 5 years ago

Hi Matthew, We can assure you all reviews are genuine. Please send an email with the property address to community@opendoor.com so our team can take a look into this situation.

Posted 5 years ago

“I heard about it and I was curious about the offer I might be getting. I answered all the questions and provided my personal information as requested. I received an email stating they were not buying my type of a house. Really ??? Waste of time and the website should have stated what kind of houses they were interested in.”

Helpful Report

Posted 5 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 5 years ago

“After filling out the online questionnaire, the amount we were offered was exactly what we felt, due to comparable homes in our area, was reasonable. That changed with the inspection. They took off over $26,000 due to 'our needing a new roof', in addition to many other 'questionable' items. We knew our roof was in great condition, so we asked to have the roofer walk the roof with us to show us what he felt was wrong. He refused. We decided to put our home on the market with a realtor, had an inspection done, the roof, in addition to the other 'items' that Opendoor had said were needed, were all in perfect condition. Our home sold the first day, for the asking price, and we payed less commission using a realtor. Please, do NOT use open door. We have spoken with other people since our bad experience, and haven't heard anything positive.”

Helpful Report

Posted 5 years ago

We apologize for the less than satisfactory experience with us. Please reach out at community@opendoor.com so we can investigate.

Posted 5 years ago

“They give you a high price ,and waste your time and call a few days later and say due to the fire in the hills near your house we can't buy it . I would go with a Real Estate agent for sure !!! F Grade !”

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Posted 5 years ago

“Extremely low offer that was well below market, and then they wanted to take an additional $19,000 off that for a "processing concession." Net of it all was a final offer than was nearly $10,000 below what we paid for the house three years ago in an area with property values that are growing well above the national average. I get that they need to make their money somehow but it's like these guys took a lesson from Pawn Stars on how to make insultingly low offers. Would not consider using them again.”

Helpful Report

Posted 5 years ago

Tim, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 5 years ago

“Offer was well below market value. Opendoor takes 10% of price right off the bat. I suspect that these positive reviews are not real.”

Helpful Report

Posted 5 years ago

Scott, We value your feedback and take it seriously. Please email community@opendoor.com with more information about your experience and the property address.

Posted 5 years ago

“Buyers Beware! Open door guts the properties of fridge and all window coverings, which isn’t a problem until you bring In your new fridge and find out that the water to the ice dispenser doesn’t work...and you couldn’t test it because you didn’t have a spare fridge along for your inspection. I closed late on a Friday and called them on Monday and they said “too bad” you should have pointed it out during your inspection. I also had the false cabinet front under the kitchen sink fall off- it looked crooked and when I touched it, it came off in my hand along with a bunch of wood glue. It had been repaired with some ill fitting plastic brackets and wood glue. Open door puts lipstick all over the pug, and unless your inspector goes over that house with colonoscopy scope, you are going to be paying for plumbers and carpenters!! They refused to fix several issues that we did point out in the inspection and because I was in a hurry, I didn’t make them...now I wish I’d never heard of them!”

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Posted 5 years ago

“This business is not military friendly for one. The 8 to 9 percent commission takes about $20,000 or more out of your sale up front. It's way to high for what they say "assume the risk." Then the offer is below market value. So you lose $20,000 with the enormous high 8 to 9% commission then you lose another $10,000 to $15,000 on the offer of for your house its a true rip off. Good business model for making a profit. I would stay away from this place unless you are just desperate. Military member stay away not military friendly at all. I would give this business a negative review but the person that came out to look at the house was super nice. Also I would say watch the person looking at your roof and AC system. If not you'll end up paying for something. Not a good choice spend the time to show your house keeping additional $10,000 to $15,000 is worth doing that. You've been warned!!!”

Helpful Report

Posted 5 years ago

Hi there, We truly appreciate your feedback. Our team actually has a lot of experience working with military families, we have found that the flexibility and certainty that the Opendoor process provides is a huge benefit. We do understand and respect your feedback and welcome any additional insights you would like to share via email to community@opendoor.com.

Posted 5 years ago

“First, the offer was really low and the fees about the same as the commission and closing if a traditional broker listed the house. They make money on the fees and the resale of your house. The deal may have made sense if they didn't charge fees and only charged the closing. The first red flag that made me nervous was the sales person called from a phone that was not listed to him or Open door but to another company called Maxim Health. He said that was the phone system they just bought and the name hadn't been fixed yet. Not buying that one. Just not processional. I cut the conversation short.”

Helpful Report

Posted 5 years ago

Hi there, We do apologize for any confusion. Please know that this was escalated immediately and our team is addressing the confusing caller identification information. We do appreciate your feedback in regards to our process and fees. Please feel free to share any additional insights with us at community@opendoor.com.

Posted 5 years ago

“Don’t sell your home to Opendoor. Their vendor damaged our home and they said they would reimburse us for damages and now they are sitting on the settlement agreement and won’t return calls and emails. This is a Shady company”

Helpful Report

Posted 5 years ago

Hi Sherri, Please know that our team has been prioritizing your situation and we do apologize for what sounds like a frustrating experience. Feel free to share any additional feedback by emailing community@opendoor.com.

Posted 5 years ago

“Please don’t do business with Opendoors. They are liers!!!!!prior to closing my inspector said that there were problems with our master bedroom floorboards. Opendoors said they would fix it before closing. They sent me documents stating that they did. After 2 months living in house we see that there were lots of problems with our floors. Contacted them , they said they would take care of it. After 7months of emailing back and forth. They finally said they were not going to fix the floors. Don’t do any business with them. As previous reviews from other people stating that they do bad job with the repairs. It is true!!!! Because I felt for it too when i saw brand new carpet put down. Didn’t know they tried to cover it because the floorboards were falling apart. So I’m in the process, where my attorney is going to be doing the talking now. Never will I be doing business with Opendoors ever again!!!!”

Helpful Report

Posted 5 years ago

Hi Stephanie, Please know that our team has been prioritizing your situation. We do apologize for what sounds like a frustrating experience. Our team will be contacting you directly. Feel free to share any additional insights with us via email at community@opendoor.com.

Posted 5 years ago

“Opendoor has a ridiculous policy of not including solar in their appraisals. In fact, I have been advised that all solar will be removed from the house upon the sale to them, which is insane. Not a very forward thinking policy.”

Helpful Report

Posted 5 years ago

Truly appreciate your feedback on this. We will be sure to share it with our internal teams.

Posted 5 years ago

“Open door gave us an offer that we were considering but before the expiration of that offer they pulled a bait and switch and lowered it 16,000. Whatever they are offering be sure and print it in writing . Don’t trust them..They need to be accountable for their offers . I had heard this about them from other people but don’t always think the worst of people, but I have found that the negative things I have heard about them is absolutely true.”

Helpful Report

Posted 5 years ago

Truly appreciate your feedback. Please know that we will be circulating your feedback internally. If you have any additional feedback you would like to share, please email community@opendoor.com.

Posted 5 years ago

“Every repair they identified was exaggerated and overpriced. The repairs we made on our own were typically 1/3 of what they said it would cost. We were asked to hold money in escrow in case of damage during a pier repair. They would not respond to emails or requests for the money, then miraculously produced an invoice in exactly the amount held in escrow. DO NOT DO BUSINESS WITH THIS COMPANY!!!”

Helpful Report

Posted 5 years ago

Hi there, We appreciate you taking some time to share your experience. We would like to learn more about your situation, can you email community@opendoor.com, with more information and the property address?

Posted 5 years ago

“Offer me less than I paid 15 years ago. After a 12% fee I would lose 50K using this service. They are looking for idiots so they can rob them. BEWARE! Had several realtors that said it was worth 100K more than I paid so they were trying to make 150K. WOW”

Helpful Report

Posted 5 years ago

We appreciate you sharing your feedback. Please feel free to share any additional feedback with us at community@opendoor.com.

Posted 5 years ago

“Opendoor did not offer to buy our home. They didn't even go see it in person. Disappointed.”

Helpful Report

Posted 5 years ago

Hi there, Can you email community@opendoor.com with the address of your home so we can take a look at what happened? We apologize for any delay in our communication.

Posted 5 years ago

“Sold my house by Realtor got a lot more for the house then what open door wanted to give me.Would not use them”

Helpful Report

Posted 5 years ago

Rob, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com so we can investigate.

Posted 5 years ago

Opendoor is rated 4.4 based on 3,349 reviews