Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,741 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Very bad experience with opodo,they are saying you have 30 days free prime membership but this is not true.They deducted 89.99£ from my account without any consent before 30 days free membership.I call them and they said can’t give me the money back because is not refundable.”

Helpful Report

Posted 4 months ago

“I am beyond furious with the disgraceful service provided by Opodo. They refused to change the date on our ticket from Panama to Paris, despite the situation being completely out of our control. Our connecting flight from Jamaica was cancelled by Copa because all airports in Jamaica were closed due to the devastating Hurricane Beryl, which as been tearing through the Caribbean and causing widespread destruction. First, we paid almost £2000 for our original tickets.and bought insurance to safeguard ourselves.When our flight was cancelled due to hurricane, we were forced to pay an additional £340 to change the date. This was already an outrageous charge giving the circumstances, But Opodo’s greed didn’t stop there-they called moments later to demand an additional £110, or they wouldn’t change the date at all. This is nothing short of extortionate and utterly inhuman. Hurricane Beryl has left countless travellers stranded with close airports and cancelled flights across the Caribbean. Instead of showing even a shared of empathy or understanding, OPODO saw this disaster as an opportunity to squeeze more money out of us. Their complete disregard for the crisis and for their customers dire situations is appalling. We were supposed to leave Jamaica on the 3rd of July to catch Air France flight on the 4th of July and arrive in Paris. Now we have a limited 13-days visa, we are facing an incredibly stressful and uncertain situation. Opodo’s inflexibility and shameless profiteering have only add to the nightmare. I strongly urge everyone to avoid OPODO at all cost. Their service is not just poor-it’s predatory. They exploit their customers in time of crisis, showing a total lack of compassion and fairness. This experience has been a living hell,”

Helpful Report

Posted 4 months ago

“Opodo is a scam! One of my flights was cancelled and they did nothing to offer an alternative flight. I had to rebook with my own money. When i contacted the airline, the said they will refund me as it was their fault the flight was cancelled. The airline said the refunded Opodo the money for my flight and Opodo refuses to refund me saying some excuse that the costs to reimburse me is greater than the flight??? what the heck?? DO NOT BOOK WITH THEM! They also charged me a premium fee and deducted 64, 99 pound from my account without my consent!”

Helpful Report

Posted 4 months ago

“I paid the tickets, then I received message that they cannot confirm, but the money was paid already. So I had to purschse directly from the Aircompany the tickets, pay them again!! There has been 2 weeks and I have not got back my money! OPODO is using my money withought paying me any interest! God knows from how many people they charged and use their money. Probably banks are not giving them loand so theu use private people found and tell stories that refund takes 5-7 days!! OPODO is A SCAAAAMM!”

Helpful Report

Posted 4 months ago

“OPODO IS A SCAM IN MY OPINION OPODO IS A SCAM IN MY OPINION!!! you might think that you're getting a cheap flight, but they will automatically sign you up for an OPODO Prime subscription that will cost you £69.99 per year. And be careful, because its on an auto-renew, so unless you cancel OPODO Prime, you'll be billed again next year. Even cancelling the subscription is difficult Date of experience: 12 April 2024”

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Posted 4 months ago

“My flight was cancelled 5 hours before the flight by Wizz air , opado who booked the flight for me not only did nothing to find an alternative flight , but did not accept any responsibility to resolve the issue and was just referring me to contact airlines , the 2nd flight to return had to be cancelled and Opodo again just informed me it was non-refundable and did not help at all it’s a terrible travel agent who does not feel any responsibility towards customers once they receive the payment”

Helpful Report

Posted 4 months ago

“Untrustworthy website with hidden ripp off charges, I never use them again. Use booking.com. it is much better guys”

Helpful Report

Posted 4 months ago

“FRAUDULENT COMPANY… I signed up for the free trial through the app, and booked a holiday, which then they sent two confirmation emails confirming the start of the free trial and that i wont get charged before 30 days unless i cancel, and that the cost of the prime membership was £0… Then the next day i was surprised to see £89.99 charge on my bank account, so i called them up and they refused to acknowledge the fact that it was a mistake… They refusing to give me my money back…. They tell you that opodo does checks and found repeat free trial which is not true… they keep blaming you for not reading “terms & conditions”… They do their checks after you have booked your holiday and spent £1000s, and then tell you we cantered refund if we complain…. I have been waiting for a customer service manager to contact me after i raised an escalation and was promised a call within 72hrs… SCAMMERS Full-on entrapment tactics to charge you more money….”

Helpful Report

Posted 4 months ago

“Our flight was late and our carhire was cancelled. We paid in full up front. Opodo is acting fraudulently by taking payment without providing the service. They are refusing to refund and the customer service is very aggressive. Avoid this company.”

Helpful Report

Posted 4 months ago

“AVOID THIS COMPANY AT ALL COSTS! Cancelled subscription 3 months prior to renewal by phone. Customer service kept informing us of all the benefits. After 60 minutes on the phone, insisting we wanted to cancel. They agreed. Also cancelled subscription via their website. In June they took a renewal payment (even though cancelled subscription!) Have now spent over 5 hours (over the course of 6 phone calls) attempting to get a refund and been told every time to wait 72 hours and I should receive refund. Nothing received! Worst customer service, terrible customer care, highly advise anyone NOT TO USE THIS COMPANY!”

Helpful Report

Posted 4 months ago

“Opodo is saving card details and putting in subscription themself. I was so shocked that they put on subscription. I called and cancelled but still doubt they might take money from the account. Ridiculous customer service , no flexibility options, service agent with poor communication and understanding skills explaining bla bla but literally doing nothing. Big scammers They should be banned from UK . Airlines should stop giving them access to sell tickets”

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Posted 4 months ago

“I have been waiting for a refund for 10 months now. NOTHING from Opodo. Same story on their chat support...they keep passing me from one to another agent saying wait 72 hours... for almost 10 months now! DO NOT GET INVOLVED WITH THIS COMPANY!”

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Posted 4 months ago

“These people are thieves. Don't give them your credit card. You will end up buying their products without you even knowing it.”

Helpful Report

Posted 4 months ago

“We took the "Cancel for Any Reason Guarantee", and after we canceled because of strikes, we tried to claim the reimbursement from OPODO. It was a nightmare, after several days of trying to reach them we finally gave up. Basically this is how these scammers take your money, their strategy is simple: the entangle you in useless chat discussions, emails and calls with Indian call centers who purposefully follow predetermined scripts to make you lose time and energy. I find it unbelievable that OPODO is allowed to operate in the EU.”

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Posted 4 months ago

“I still haven't heard a thing from Opodo regarding my refund. It's been 2 months now. I'm guessing no updates, no body is doing anything. I know what's going to happen, when my cancelled flight date comes around, Egyptair and Opodo are going to say it's a no show. Absolutely ridiculous. And i am so terribly disappointed. I feel I am getting nowhere and it just makes me frustrated writing emails all the time. Well they've lost a customer who frequently uses Opodo and Egyptair. I've never had an issue until now and I personally feel extremely disappointed. DO NOT USE OPODO”

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Posted 4 months ago

“scammer company, beware, do not buy a ticket with your credit card on this site, then this is where you will lay down your credit cards, 200€ opodo taken from my credit card without my permission, so opodo is a real scammer”

Helpful Report

Posted 4 months ago

“It's a scam. Don't purchase from them. Even if they or the airline cancel your booking they will take a few. They are disgusting and fraudulent.”

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Posted 4 months ago

“I bought a round trip flights from Opodo. I saw that in 30 days they will charge me for the Prime membership which I forgot to chancel in advance so I say it's fair that they charged me for it. However, during check-in it appeared that my outbound booking did not include checked-in luggage. I called Opodo and they ensured me that I have checked-in luggage and if I am to pay something at the airport I should get a receipt and claim it to them (this took about 40 mins). I was charged 30 EUR for the luggage and took a receipt. After another 40 mins on the phone I was able to submit the receipt for a refund. I was supposed to be reimbursed in 10 working days which did not happen. I spent another 45 mins with them trying to get my money as it is just a matter of being accurate and actually providing a service and not just scam people and hide it behind a bad service. Month and a half later I am not refunded. Decided that I don't want to wait until my membership is to expire as I don't want have anything to do with Opodo and I don't want to forget to cancel it on time. So I called them to cancel and they started suggesting me 30 EUR to be paid on my account and a 90 EUR voucher to use with them. I rejected and insisted on canceling. They said they cancelled it, but I don't really believe it. I also deleted my account in the app. I hope I do not get charged again then the membership is to be renewed. Do not trust Opodo!”

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Posted 4 months ago

“They charged me approximately £60 for being a Prime member but I found no benefit. Opodo is always more expensive. Don't trust Trust Pilot either, it's fake.”

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Posted 4 months ago

“What a joke this silly broker is. After clicking confirm and entering my credit card information a pop up showed up telling me my flight is now 80EUR more expensive. I just went to a different broker and paid the original price. I will now forever remember to stay clear of these jokers.”

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Posted 4 months ago

Opodo is rated 1.0 based on 1,741 reviews