Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM! FRAUD! I booked a hotel in Rome using Opodo - when we arrived at the address we discovered that the hotel had been closed and no longer exists. However, Opodo let us book and pay for the hotel for several nights. We were left with no place to stay overnight and with financial damage. The service hotline (even for us Prime members!!) did not respond to our concern! We were kept connected for several hours and left helplessly there, with no support or booking of a new hotel, and we never got a refund. There was simply no response to several subsequent inquiries. Fraud, terrible customer service and an absolute rip off. NEVER AGAIN!”

Opodo 1 star review on 16th January 2024

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Posted 9 months ago

“Terrible,never more. Our flight was cancelled,no refund,we have been trying for 5 months to get our money back,gave it up. Be carefull,never book via Opodo! Renata”

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Posted 9 months ago

“DO NOT USE THIS COMPANY TO BOOK YOUR FLIGHTS! They will trick you into subscribing to their Prime service and then when you wise up and try to cancel it, they make it nigh on impossible: you end up phoning a call centre in a far-off land, who will transfer you between several operatives, who try to persuade you to stick with it, before reluctantly agreeing to comply. They insist you've had a 'special' price for your flight, then when I checked later with the actual airline, it would have been£2 cheaper with no strings attached! Even when you try to 'manage your booking' they make it very difficult and attempt to get you back into 'Prime'. I will NEVER, EVER use this company again and will urge others not to, as well.”

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Posted 10 months ago

“Same experience as other people below. Got charged the 55€ prime fee without wanting it + being able to cancel it”

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Posted 10 months ago

“These people are Scams, the complany is a scam. Simply thieves. I called them they told me a rrfund will arrive within 15 days, when incall i hear lies lies. It's done, and then a technical problem etc... keep away.”

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Posted 10 months ago

“Opodo is a scam service who deal with Surprise Car Rental company a scam Service who pretend to be at Turin airport but are not. They have to be found 10 minute drive away. They give poor directions and explanations, eroiberstcause delay, treat you rudely and then refuse you the car you had paid for through Opodo unless you pay a huge extra charge for being late which would double the price of the car rental. Avoid Opodo and Surprice Car rental Opodo Customer service are difficult to reach and do not care SCAM I lost €230”

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Posted 10 months ago

“Scamming people. Got the Prime deal added for free and couldn't cancel it except via phone and was in another country so only way to cancel is calliing for 5€ a minute and no other contact form, no other way and just a dumb chatbot that doesnt give answers. Stay away from these scammers!”

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Posted 10 months ago

“Display constant wrong prices and when you try to pay, prices increase by 100%. It’s ridiculous that Kayak supports these practices”

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Posted 10 months ago

“Don’t book flight when you see edreams and opodo company they will charge you membership fee without consent and you have no way to cancel them . I was try to call to the bank and they ask me to unsubscribe but I even have a account how can I do it .Fk this scam website”

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Posted 10 months ago

“opodo is a company of scammers. Don't book anything with them again. They charge you for opodo prime without your consent.”

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Posted 10 months ago

“DO NOT! I REPEAT DO NOT BOOK WITH OPODO, BOOKED A HOLIDAY FLIGHT AND HOTEL TO JERSEY TODAY 2ND JAN 2024, PAID WITH DEBIT CARD ! BIG MISTAKE, EVEN PAID AN EXTRA 34 EACH FOR CHOSING SEATS ON PLANE, ONLY TO HAVE AN EMAIL 2 HOURS LATER CONFIRMING HOTEL WAS OK BUT THERE WERE NO FLIGHTS??? THEY SAID THEY WOULD RETURN MY FLIGHT MONEY BUT THE HOTEL THAT I CANT GET TO IS NON REFUNDABLE!!!! THE LADY AT CALL CENTRE WAS SHOCKING BEYOND BELIEF,, IF JUST 1 PERSON READS THIS AND WALKS AWAY I FEEL I HAVE DONE MY DUTY, IF 1000 PEOPLE WALK AWAY THEN I WOULD BE HAPPY, I AM INSTRUCTING LAWYERS TO GET MONIES BACK”

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Posted 10 months ago

“Don't ever use this opodo, they're rubbish company to deal with. They're no available to sort anything and if you cancelled a flight they refund less than than half price you have paid. Eventhough I noticed I made a mistake after two minutes of purchase. I should consider looking they're reviews first to buy something from them.”

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Posted 10 months ago

“Booked a flight via Opodo for London Gatwick Hong Kong return. Deal accepted, booked and paid for was with China Eastern Airlines via Shanghai. Did not notice before but on return leg a 1 hr transfer between 2 of the Shanghai airports required meaning need to get China Transit visa. Tried to get this sorted out to be transfer in same airport on telephone with Opodo. Agernt originally cooperative then cut me off. Still waiting for someone to respond. Have used many intermediary travel services and Opodo is by far the worst. Merits negative score.”

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Posted 10 months ago

“it is amazing how many people are still being scammed bye these thieves OPODO/EDREAMSA it is now almost 4 years since they scammed me out of £600 not a penny back of them despite them telling me my refund is on its way they are complete liars thieves scammers never ever think of using this scam site”

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Posted 10 months ago

“Terrible company to deal with, have received partial refund after 7 phone calls. Website impossible to find information. Stay clear of this company they are liars and theives”

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Posted 10 months ago

“Trying to cancel Prime Membership is near impossible - spoke to agent who refused to cancel it. Point blank refused. Then said they would send a voucher as I was a loyal customer - no voucher ever sent. Avoid avoid avoid!!”

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Posted 10 months ago

“Warning: NEVER CHOOSE EDREAMS!! A BIG NO!! That's how they do fraud with thousands of people. These guys are the most fraudulent guys out there. I had booked my flight with eDreams a month ago, and they had cancelled saying there was some technical difficulty or some error in their system, and then they rebooked another flight, which got cancelled as well, due to which I had to miss my professional conference (it was a prestigious conference, and I never wanted to miss it as very few papers of very high quality get selected for that conference). I had such a big professional loss due to missing this flight. Moreover, my efforts to secure a refund have been met with continuous setbacks and misinformation. Initially, I was informed that the refund was processed to a card ending in 9225, which, as it turns out, was the card used by one of their representatives during the second booking attempt. However, the original booking was made using my card, ending in 4572. Despite receiving an official email from them confirming that I would get the refund, I have never gotten any refund amount. This issue persisted for over a month, with repeated assurances from customer care representatives leading nowhere. The lack of follow-up calls and concrete action on their part has only added to my frustration. The eDreams website has been developed to only trap customers where they would not have any option to actually chat with them live. These guys are really pathetic and have been doing this for many years. I am posting this honest review (I have all the proofs) to let others know how they engage in fraud with customers. I never want something like this to happen to anyone. NEVER EVER CHOOSE EDREAMS.”

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Posted 10 months ago

“Minus Stars would be more appropriate. Terrible client service. Excuses, excuses and excuses Been waiting over 3 years for a refund. Don’t use them!”

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Posted 10 months ago

“Worst experience ever. You cannot reach them, they do not response, terrible service.”

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Posted 10 months ago

“I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.”

Opodo 1 star review on 15th December 2023

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Posted 10 months ago

Opodo is rated 1.0 based on 1,742 reviews