Name: Opodo
Address: -, - -, London
Rating: 1.04

“Opodo charged us money for tickets they never sent us. They did not return the money to us. We wrote complaints, but the money is not returned.”

Helpful Report

Posted 10 months ago

“Awful company to deal with, when you get a problem, they don't help, all they say is wait, wait, wait! You need wait 30 days, 30 days goes by and nothing, you chase them again, you need to wait 90 days after the trip, 90 days goes by, nothing! Having agreed a full refund, we are now over 8 months later and still nothing. Not one update, not one call, email or message. Awful, don't use them unless you can guarantee no issues. They hide behind the airlines and state in their T&Cs that your contract is with the Airline.”

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Posted 10 months ago

“Total scam - stay away - overpriced and fake promises of having flexibility or being able to get a refund are all lies. Stay away”

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Posted 10 months ago

“App is rubish and allways more expensive than sky scanner.”

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Posted 10 months ago

“Avoid at all costs, they advertise a low price for a flight and then make you pay much more than what you were supposed to. They offered to add extra baggage at a reduced price and then later to find out that no baggage was added when checking on the airline website. I’ve called to complain they told me they would fix the matter and I’ve been sent an email the next day to confirm that the baggage was added. To my surprise, this was untrue and after another call to complain, I’ve been told that these baggage won’t be added at all as there is some sort of issues with the airline. I’ve asked for an invoice which with any professional company, should be sent shortly after the booking confirmation email. I’ve been told to wait for 72 hrs, to be shocked to receive it stating a price much higher than what was advertised and while I’ve paid around £300 for the extra baggage the invoice states only £109. Their customer service personnel are trained to be so polite and respectful but at the end of the day they have no authority, no power and if I ask to speak to a senior it is like asking to speak to the king or something. They just send back the customer service personnel to repeat the same words. I am asking for a full refund based on this horrible service, but they only offer that I pay for the extra baggage at the airport and then to submit a request for a refund of the money I’ve paid which still will make the original price higher than what it should be. They say a full refund will never happen under any circumstances. Totally dishonest and fraudulent service. First time to book with them and for sure willl be the last.”

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Posted 11 months ago

“Scammers they stole 60 euros sub without my permission tomorrow i will check with my bank do not deal with this scammers be aware .”

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Posted 11 months ago

“Where to address the complaint in order to demand money refund as the dates were changed by airline. Opodo is unable to sort out the refund process and every time I contact them via chat box there is no progress at all. Please advise.”

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Posted 11 months ago

“opodo just scam.. they took 76.94 without my bank approval.. they are companies that steal people”

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Posted 11 months ago

“NEVER USE THIS COMPANY!!!...Opodo's management after the car hire company was even more appalling! I booked car hire via Opodo in Turkey. A car hire company called DMR. All paid up front and was suppose to have 500Euro blocked on the card as per Opodo documentation for hire on arrival. The company tried charging me 1000Euro then settled at 500Euro. Rather then blocking the amount, they charged it to my card resulting in transaction charges, contrary to the contract signed by Opodo. Most car rentals only block the amount so no charges made. On returning the car, I received no refund and the car company said they will return it after 4 weeks????. No where in any contract with Opodo or the car company it says this. On return and after a lot of searching I found the complaint email for Opodo to try and get my money back and get answers to numerous questions about how nothing seems to have followed the contract i signed to hire the car through Opodo. Someone called Nahed kept telling me it was related to extra insurance which is not refundable (clearly it was not!). Then eventually said it was a deposit but not actually taken from the card (clearly was on my statement with transaction charges), then even though I asked to have the matter escalated, this still did not happen and ignored my requests. I have supplied all statement, copies , charges etc....and still not resolved or spoken to anyone senior. Understand that if you use Opodo, there is no complaints process to escalate anything, the contract you sign may not be followed by third party companies, and they just do not listen or read your emails/complaint! I have never come across a company like this or the employee Nahed who repeatedly does not acknowledge to escalate a problem..... I need to find the regulatory body for this company. Even the CEO does not reply backor get senior management to look into the problems.”

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Posted 11 months ago

“Tried to cancel my subscription and they are saying you cannot cancel until a month before they take out your money again! Also they put you on hold for ages. This is a terrible service and would encourage people to avoid using it! I will be taking this further!”

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Posted 11 months ago

“Don't do it!! They have taken money out of my account without my permission. Twice!!! Just take a good look around reviews on them. SCAMMERS AND THIEVES. Would never use them again!!! Think you are getting a good deal but they scam their way into your bank account. I have reported them and hope that many more people are doing the same.”

Helpful Report

Posted 11 months ago

“Terrible customer service. Misleading information about additional services.”

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Posted 11 months ago

“Just checked my bank account and Opodo Pime Gibralter have stolen/scammed me £59.99 out of my account without my permission. BEWARE!!! I have just called them and they say it's a subscription. Waiting on my bank opening tomorrow to sort this out. It's definitely a scam.”

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Posted 11 months ago

“It was an awful service; they charged me seven times for the same ticket. I couldn't get that resolved for a long time. Now I am left with one charge my bank needs to dispute with them as I never received any ticket from them. The system generated seven different sums, none of which were actual ticket prices. They didn't want to admit that they had a glitch on the website. Terrible, and they admitted that they do charge from £ 60 to £100 per ticket their fees, so go to Ryanair or Wizzair or British Airways and buy through them cheaper ticket. Also, their CEO does not respond to emails. Just awful customer care.”

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Posted 11 months ago

“Wish I could give 0/10. Such an horrible experience with this shambolic organisation. Really upsetting and frustrating. In August 2023 we booked return flights Manchester to Fort Lauderdale via Atlanta for £2,500. On 30th September Opodo notified us of “Significant Changes”. We telephoned the 0207 number given and eventually were informed that the return Delta flight from Fort Lauderdale had changed so we couldn’t make our connection to Manchester. They couldn’t find an earlier flight even though there were two on the Delta Website. Opodo operatives advised us to cancel the booking which we did. In October they informed us we were eligible for a full refund but after weeks turned into months of chasing with phone calls and emails Opodo refunded us £907! They have told us that they have “No additional funds” to refund the outstanding £1,500! We are both in our 70s and can’t afford to lose this much money especially when THEY advised us to cancel because they couldn’t find alternative flights. Wish I’d read the reviews. They responded to my previous review promising that it would be resolved soon - I have since heard nothing! I’m expecting an email to tell me to wait 30 days again. It’s only been 4 months after all. David and Kathleen”

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Posted 11 months ago

“Total scam! I have been a prime member for over a year paying over 55€ for this service! But when I book a ticket with the prime discount I get charged full amount 100€ extra and “supposedly” my prime membership was not activated. Then I book another airline ticket which gets cancelled by the airline and after endless phone calls and waiting on hold I am still waiting for my refund! Over 1500€ worth!!!! When you get them on the phone they say ok it will be done then they send you an email saying it needs to be dealt by the airline, and when you can the airline they say you booked through Opodo only they manage your booking. Opodo is playing a dirty game of scaming travellers. Still waiting for my refund!!! never use them. Surtout n’utilisez pas Opodo!!! Grands charlatans et arnaqueurs! Je suis membre Prime et ça fait deux voyages qu’on m’arnaque! Premier voyage on me taxe 100€ en plus sur le prix du billet et j’attends toujours qu’on “rectifie” cette erreur! Et 2e voyage mes vols sont annulés par la compagnie et Opodo après 2 appels à poireauter 2h en ligne toujours pas de remboursement, on te raccroche au nez, on t’envoie des sites et réclamations a remplir pour demande de remboursement alors que je suis Prime et c’est inclus dans mes avantages de me faire rembourser si j’annule et la en plus c’est une annulation de la compagnie!!! Presque 2000€ en billets d’avions qu’on me vole! J’attends toujours mon remboursement! Arnaque totale!!!”

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Posted 11 months ago

“They were not in direct contact with the flights company they pretended they were. They bought my tickets from another agency then, when a problem occurred, they assumed no responsibility for my purchase. They lured me with a so called prime membership that I couldn't unsubscribe later. I addressed them by phone and at their call center personnel was unprepared to solve my problem. They asked me all sort of nonsense questions so I finally gave up. I had to cancel my card in order not to lose money any more.”

Helpful Report

Posted 11 months ago

“The booking ticket for the airline company was not working, I talked with the airline company and no ticket on my name appeared in the system. Also I tried to change the timing of the flight, and even if Opodo said that they will answer in 48h, they never did. It is very hard to contact them via chat or email. (They don't answer to the emails, they don't even read them, and the agents are just useless. They have standard responses and they don't do anything to help you)”

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Posted 11 months ago

“They sold me ticket for a flight that did not exist.”

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Posted 11 months ago

“Wish I could give 0/10. Such an horrible experience with this shambolic organisation. Really upsetting and frustrating. In August 2023 we booked return flights Manchester to Fort Lauderdale via Atlanta for £2,500. On 30th September Opodo notified us of “Significant Changes”. We telephoned the 0207 number given and eventually were informed that the return Delta flight from Fort Lauderdale had changed so we couldn’t make our connection to Manchester. They couldn’t find an earlier flight even though there were two on the Delta Website. Opodo operatives advised us to cancel the booking which we did. In October they informed us we were eligible for a full refund but after weeks turned into months of chasing with phone calls and emails Opodo refunded us £907! They have told us that they have “No additional funds” to refund the outstanding £1,500! We are both in our 70s and can’t afford to lose this much money especially when THEY advised us to cancel because they couldn’t find alternative flights. Wish I’d read the reviews.”

Helpful Report

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews