Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,813 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was having online trouble both with airfrance and klm and my time was running so i booked the flight by opodo, but i was not asked for my passport number and homeland adress. then i got a message immediately including my 6-character booking code, which was recognized by airfrance online. the offer lots of additional bells and whistles for extra payment, that's true. i only have chosen a health insurance package, because i am already a member of the adac. i hope this flight will be pleasant.”

Helpful Report

Posted 1 month ago

“Tired of calling to the customer service to cancel my subscription. No one answers the call”

Helpful Report

Posted 1 month ago

“I was looking on the Opodo website to buy a flight and when doing so they said I was eligible for a free 15 day trial. When purchasing the flight, I took this option for a small discount. However, without warning I was charged £89 for the Opodo membership without notification. When I phone Opodo the representative informed me that this was because I had had a free trial a few years before. I have no problem with the idea that the free trial is a one time thing - however, the website told me that I was eligible which was misleading and they took my money by misinformation. I agreed with the rep that I would pay the full price for the flight but my fee for Opodo membership would be refunded which seemed an appropriate resolution to this issue. Following this my Opodo membership was indeed cancelled but I was not refunded the membership fee despite the promise that this would be the case. I'm afraid I found that this action is inappropriate and can only conclude that Opodo is just looking to make a fast buck and has no interest in treating their customers fairly. I feel like I have been conned by Opodo.”

Helpful Report

Posted 1 month ago

“After a complaint I was issued a credit voucher for £90 which was valid for 1 year, but when I went to use it it showed as invalid because I had cancelled my account.”

Helpful Report

Posted 2 months ago

“Scammers that operate like bandits dancing around loopholes through laws that can't or won't be enforced on offshore companies.”

Helpful Report

Posted 2 months ago

“I booked my flight with apodo. By mistake I didn't mention my surname and on airport I was stopped last minute. Airline BA informed that if apodo contact us formally then we may consider rebooking or any compensation but opodo kept on denying if they have any messages received from BA just to avoid any hassle I ended up wasted my £830 worth flight”

Helpful Report

Posted 2 months ago

“I buy ticket 2 weeks later they made me member cut 89,99.what the heck.i can not call coz i am abroad.they not have email.”

Helpful Report

Posted 2 months ago

“Avoid. I used them to book car rental in Poland. Opodo sent me old terms and conditions and I ended up paying extra £274 for lack of international driving license. It was clearly Opodo's fault. When phoned customer service I was told that I need to pay and extra charge and claim it back. Now Opodo says it was my choice. Misled twice. Horrible customer service. If you want their attention you need to give them one star otherwise they will ignore your phone calls and emails .”

Helpful Report

Posted 2 months ago

“No service. Prime membership is a scam and was no aware it hat a cost. Cancelled Prime very quickly. Could nor rebook two flights even are confirmation from Opodo that changes were accepted. DONT USE OPODO. VERY BAD. Yowl definitely loose money.”

Helpful Report

Posted 3 months ago

“Terrible customer services. I bought a flight that should have allowed me to amend, but they lied all week about trying to contact me. Totally inept, and a breach of contract.”

Helpful Report

Posted 3 months ago

“Like many others, I have fallen victim to the annual membership scam. It should have been made clearer that you are being signed up to a paid subscription. A good example is Hilton, they provide you with members discounts but that membership is 100% free, it's just to sign up to their emails. The lack of transparency of Opodo is shameful and I feel a tad humiliated that I didn't spot this as usually I can detect when I'm being steered astray. Unfortunately, I was only able to recover £45 of my membership back after haggling with them on the phone. The other £45 was given as a credit note which I will not be using as they are an untrustworthy business merchant - I would rather cut my losses. Also, it's a lot cheaper elsewhere! I checked the same flight and it's £25 cheaper direct from the airline. The initial special deals are just to lure you into their prime trap. For those who are unable to cancel, please download the app, click on the account tab and scroll right to the very bottom and in tiny, miniscule font, you will see 'cancel'. Do this asap and screenshot the confirmation of this so you have it as evidence. Then, please log back into web version and remove your credit card details so they cannot take further payment without your knowledge. I hope this has helped some people!”

Helpful Report

Posted 3 months ago

“This big scam why uk allow this kind of cheating company . There refuse to cancel 15 days trail . U have made two booking so you been charged . It’s clearly say 15 days train .”

Helpful Report

Posted 3 months ago

“Opodo charged my prime fee twice and they won’t give the money back after I have been trying for weeks again and again. Customer Service does not work AT ALL!! I would not recommend anyone to use or buy opodo premium. (Although they have cheap flights, I will not use it because if anything happens, there is no-one to talk to.)”

Helpful Report

Posted 3 months ago

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

Helpful Report

Posted 3 months ago

“Absolutely horrible! I booked flight then later charged me extra 100 said I agreed join the prime! Only refund 50% stolen my money from my flight account!”

Helpful Report

Posted 3 months ago

“I would give a minus or zero stars if this was an option. This is a scam company, they sign you up without making it clear that they are doing so, when you book something through them. They then proceed to quietly charge you over $130 AUD per year using the card you paid for your flight or accom with with no communication or warning or agreement. DO NOT USE THEM. They then try to keep you on the phone and in my case they have essentially taken $260 AUD before I realised they were doing it and I still have not managed to remove my credit card details from their site. Additionally they will not give you a name or contact email or number to call to complain. On top of all of the above - their rates are more expensive than other, reliable and honest discount accommodation/ travel companies such as booking.com. STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 3 months ago

“Very poor service”

Helpful Report

Posted 3 months ago

“Scam company”

Helpful Report

Posted 3 months ago

“Very predatory company. Customer service agents will not shut up about trying to keep you paying even though you say you just want to cancel.”

Helpful Report

Posted 3 months ago

“Nie wieder Opodo”

Helpful Report

Posted 3 months ago

Opodo is rated 1.0 based on 1,813 reviews