Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Was about to book a flight , after reading the reviews I TOTALLY CHANGE MY MIND.”

Helpful Report

Posted 2 years ago

“Never got a refund of my cancelled flight. The claim status even dissapeared from my account. I called Singapore Airlines to ask for a follow up, and after cheking my flight status, they confirmed nobody claimed for a refund and that my flight was "open". Can we all report Opodo to the consumer protection of UK? They shouldn't be operating if they are scammers. I have just did it, and if we all do it we will be louder. Thank you.”

Helpful Report

Posted 2 years ago

“Hello, we’ve spent the last two days trying to get a confirmation email for our booking, but every time we are told we need the booking reference that can be found on our confirmation email, which we don’t have. We can’t call the help centre because they also need the booking reference, which is in the confirmation email. What can we do???!!”

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Posted 2 years ago

“Go hell opodo .. they are Thief”

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Posted 2 years ago

“Absolute joke. Paid for opodo prime without even knowing it. When they give you the price and tell you what you save. When finally paying the amount it tells you the price has changed and you pay more than all the other sites!!! Please don't get sucked in like we did 😣”

Helpful Report

Posted 2 years ago

“OPODO PRIME SCAM, do not buy tickets from them they will scam you.”

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Posted 2 years ago

“I have had the worst experience dealing with Opodo. They are a bunch of SWINDLERS, FRAUDSTERS and CHARLATANS. They expect me to wait 50 minutes before I can talk to an agent. They deduct 20% from the original payment for cancellation and they also tell me that I have to wait 3 months for a part payment refund. Yet they take less than 1 minute to take money from my account. They try to force my to download their app to see the progress of my refund. This is all not necessary and totally unacceptable. Please, Please avoid these charlatans at any cost, if you value your sanity.”

Helpful Report

Posted 2 years ago

“the worse company ever. They took money for the prime account, which has been canceled and the cancelation process was confirmed by opodo. Nobody answers my Emails for months, i am about to take the issue to the court to teach them a lesson.”

Helpful Report

Posted 2 years ago

“CRIMINAL COMPANY - STAY AWAY!! THE DESERVE TO GO BANKRUPT THEY CANCELLED MY TRIP ANDTHEN DIDNT REFUND ME - TOOK ME MONTHS TO GET REFUND ANF THAT I GOT IN TWO INSTALLMENTS. AM AWAITING LAST £300 TO BE REFUNDED - HAVE SPOKEN TO 7 DIFFERENT PEOPLE ON 7 DIFFERENT OCCASIONS ALL PROMISED ME REFUND WILL BE PROCESSED IN 3 -5 DAYS STILL NOTHING HAS BEEN PROCESSED. I HONESTLY WOULD NOT SHED A TEAR IF SOMEONE PHYSICALLY HARMED A OPODO EMPLEYEE THE COMPANY IS A JOKE - STAY AWAY FROM THEM FOR YOUR OWN HEALTH AND SANITY WHEVER UNS THAT COMPANY DESERVES TO GET RUN OVER BY A VERY SLOW MOVING BUS”

Helpful Report

Posted 2 years ago

“Never buy any ticket from Opodo they are too fake, I bought a ticket from Gambia to Munich they took the money from my bank, I have no ticket no money still now, but I’m about to take them to the police scammers”

Helpful Report

Posted 2 years ago

“I booked a flight from Spain to Chile, it got cancelled in September 2021 and 10 months after than and billions of calls and emails, I still do not have any refund. The call service blamed others and started postponing the refund relying on my patience. They treated me as a fool and have not shown any intention of moving for my money or interest. The worst travel company ever!!”

Helpful Report

Posted 2 years ago

“Opodo is the worst company to deal with. They are thieves. Booked an Air Canada flight which was canceled due to covid. They refunded the money to Opodo, and it's been 2 years and they won't refund the money to us!”

Helpful Report

Posted 2 years ago

“Please please please DO NOT USE OPODO. They are a complete rip off, they continue to take money from your credit card details and obviously don't give a shxt about it. I had to cancel my credit card and get a new one as the only way to stop them!!!!!!!”

Helpful Report

Posted 2 years ago

“why do opodo /edreams still scam lie steal money from people and get away with it they should be stopped from trading they dont reply to my emails cannot contact them bye phone they just take your money then hide and ignore you they are the scum of the earth”

Helpful Report

Posted 2 years ago

“They are a total fraud. They refused to give us the car we rented because we were late, though the delay was not our fault: our flight was late. They continuously lied to us. Please avoid at any cost!”

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Posted 2 years ago

“Absolutely —- OPODO IS NEAR SCAM. BLAMING BRTISH AIRWAYS FOR THEIR DARK BUSINESS. I RANG BRITISH AIRWAYS AND THEY TOLD ME OPODO IS LYING TO ME. THUS AFTER A YEAR STILL NO REFUND. I AM RAISING A FORMAL COMPLAINT WITH THE TRADING STANDARDS ADVICE. AND ON TOP, THE OPODO CUSTOMER SERVICE AGENTS ARE TERRIBLE, SOMETIMES EATING WHEN THEY TALK TO YOU. VERY UNPLEASANT EXPERIENCE ALTOGETHER. DO NOT USE.”

Helpful Report

Posted 2 years ago

“Worst customer service Fake and scam agents No refund or rebooking in flight cancellations”

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Posted 2 years ago

“Awful company, no money after 2 years and never call back or do anything. Only ever get to talk to idiots who have no idea what is going on and can't do anything, or are too scared to actually get someone with real importance.”

Helpful Report

Posted 2 years ago

“Terrible, terrible company!!! Flight cancelled due to Covid over 7 months ago, was told that we will get the full refund yet no money is to be seen. Every time I contact them, they blame the airline for not issuing the refund!! Do not use!!!”

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Posted 2 years ago

“This the company is the worst ever I came across, dear users think and do the booking, they never ever reply back to you.”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,770 reviews