Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service and lost us as a customer. Few days before we booked a car through opodo with thrifty and when looking at the booking it came up failed with an error. Tried again with a different credit card and it failed again. Contacted customer service and was told it failed try again as it was a thrifty car rental problem. Tried again and it failed so decided to try another car rental through opodo "nu" and it worked. Whilst in the air opodo assumed we still needed the failed car rental for thrifty and ILEGALLY put through a new order manually without us knowing giving a new booking reference. A few emails back and forth and they refused a refund even though we have a current rental. We spoke to thrifty in Estonia and they said we needed to speak to the broker (opodo) as they said they don't take the money if the car is not collected. In short, tried to take a rental it failed with thrifty and we took a new one through nu. Whilst in the air they manually put through a new booking even though they see I already have a car under Onne Pain. We are now looking at a section 75 or small claims court as we have all screenshots of failed orders. Not happy and we'll never order with opodo again and I urge you not to, you may be lucky and have no issue but if you do it's made impossible to make contact with them. Never again!”

Helpful Report

Posted 2 years ago

“SCAM ALRET: DO NOT BOOK THROUGH THEM. They will lure you showing that this a cheap holiday later not refund the money at all. I have been waiting for the refund since months. Pathetic customer service saying back of house will contact me but there is no such communication. Its all a scam. Sending me emails that the refund has been processed on the contrary nothing is done. When i talk to them they are like oh we apologise it'll be done. BIG FRAUD”

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Posted 2 years ago

“Simply the worst service I have ever encountered”

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Posted 2 years ago

“opodo /edreams have robbed and scammed so many people please tell as many people as you can about this online scam we have to stop them invoice number 2020-SAL7-002732285 £601.16 REFUND REQUEST 2282100 BOOKING REF NUMBER 6872332238 FLIGHT CANCELED BYE AIRLINE AIRLINE PAID OPODO REFUND BUT NO REFUND BYE OPODO/EDREAMS /SCAMMERS i will never stop until i get my money back opodo edreams i will tell the whole world about your scam”

Helpful Report

Posted 2 years ago

“Terrible experience with Opodo!! Do not use this company!! We’ve been calling and emailing and using the chat for weeks to try to change a flight that now has a 22 hours layover in Moldova with FlyOne. By the way this is not an extremely safe part of the world given the situation in Ukraine but Opodo wouldn’t refund us for that reason either in the first instance. We received multiple emails from Flyone offering us a refund on the flight of 110% for the delay- very fair- but this needs to happen through opodo since we booked through them (this makes sense to us). Every time we call Opodo they say it’s up to FlyOne to change the flight, but FlyOne is unable to and we can’t do it on either company’s website. Opodo refuse to send an email or get in contact directly with FlyOne to sort this and they keep promising to call us back to help sort this but don’t. The last person even hung up on us. Absolutely no way to get help from Opodo with this and our flight is tomorrow!!! 8792619945”

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Posted 2 years ago

“Terrible customer service I was charged to change my booking without my consent I wasn't told modifying my booking was gonna cost me money or the amount it was gonna cost I wasn't asked to make payment instead they used my card details from the initial booking I made to take money from me proper conmen woukd never use or recommend them to anyone”

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Posted 2 years ago

“REFUND ISSUES They cancelled flight back in March 2020 due to Covid - where/when my wedding was supposed to happen. TWO YEARS LATER, STILL NO REFUND! GIVE ME BACK MY MONEY!!!! THIS IS ILLEGAL! I don’t know why this company is still running! I won’t stop until you give it back! REF: 4958266512”

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Posted 2 years ago

“We have been waiting nearly 2 years for a refund from this company. DO NOT USE THEM, EVER!!”

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Posted 2 years ago

“AWFUL, AVOID! Got through to the booking page and started to type in my details, it gave a prompt after about 30 seconds to hurry up otherwise I would lose my booking, I finished typing in all passport details etc after 1/2 mins, pressed continue and it took me back to the main booking page to start again. Worst bit about it was the price had gone from £630 to £820 in a that time period, won't be using again”

Helpful Report

Posted 2 years ago

“I spent over £3,500 on flights with Opodo. The airline cancelled one leg of the flight and could not offer an acceptable alternative (only offered one alternative that involved a 12 hour+ stop over!). Opodo did not bother to look into options with other airlines. They seem to deliberately make it difficult to call them, instead pointing you to the website which is useless when trying to deal with relatively complex arrangements. I requested a full refund once it was clear no feasible alternatives were going to be offered and booked flights with a different airline at very similar times via a different website. After repeatedly chasing and being promised a refund was coming, I finally got £2.800 back. I called again and asked for the remaining £700 to be told that this would be paid once recovered from the airline in 7-10 days and that I was definitely due a full refund given the airline cancelled my flight. I then get an email a week later saying nothing else is due as I need to pay a penalty for the return leg of the flight given this was not cancelled by the airline, only the outbound flight. Utterly unacceptable. AVOID OPODO”

Helpful Report

Posted 2 years ago

“I placed an order, but their system calculated an incorrect price in the last step. In the last step order system added € 7.88 to the price, this fee is for payment with VISA CREDIT card and my payment was paid for by MASTERCARD and there is no charge. After that I try to make another reservation again, the amount was same until the last payment step. I try to make a reservation after another day, the price has not changed, so I'm 100% sure they are lying about dynamic prices, because the price changed only during the last step on payment of the reservation. And for some reason the increased price is exactly as VISA CREDIT card service fee- exactly one cent per cent. So they are fooling people. I informed OPODO, sent bank statements and screenshots, asked them to correct the mistake, thought maybe they didn't know their system was billing incorrectly, but they refused to fix the problem.”

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Posted 2 years ago

“we have to STOP this scam company please everyone tell as many people as you can never book anything with OPODO/EDREAMS they have scammed and robbed so many people they lie lie lie they are thieves scammers and trained cheats we all have been scammed but we have to put a stop to this scam online company i will do my best to get this out on social media and newspapers everything to expose this scam and thank you to this site we have exposed OPODO/EDREAMS FOR WHAT THEY REALLY ARE SCAMMERS THIEVES LIERS SCUM thank you this site”

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Posted 2 years ago

“I have been having similar headache with them, been trying to get my money back from a flight they cancelled and it has been 8 months now! RUBISH COMPANY”

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Posted 2 years ago

“It's a f.cking scam ,I've been waiting for my refund since January, called them 15 times and still blaming the airline company, Avoid this scam company, There are more than me that were scammed but didn't cane forward, I will let everyone know no matter what”

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Posted 2 years ago

“The worst experience !!! Don't buy through opodo !!! We bought plane tickets through opodo, the flights changed and we had to ask for a refund. Each time they tell me that the request was sent to the airline but the airline claims that there is no request from the opodo. I'm desperate, I don't know what to do anymore, every time I contact them they tell me the same thing, that I have to wait even though it's been over 9 months since I applied for a refund. The last time I was told that there was a problem with the application submitted by the opodo to the airline and they made another request in April. Therefore, they postponed the payment of the money for another 6 months. He will probably do the same thing again in 6 months. I have sent countless emails but I reply back with standard emails telling me to wait. I really don't know what to do anymore.”

Helpful Report

Posted 2 years ago

“Has anyone noticed that there is a new fraud happening where an online merchant shows a value they will charge to your Apple Pay account but when you double click it charges a far higher amount? This happened with me today with Opodo travel app. The amount they overcharged was 60% of the actual authorized charge. I had to cancel my card and they’re refusing to refund the money. I am so angry. It’s a part of edreams/Odigeo which is a big company.”

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Posted 2 years ago

“Resuming: A SCAM! Don't ever trust Opodo. I did one booking of two flights with them and they only confirmed the inbound flight. Spent hours chatting with their customer service which is terrible by the way, and they tried to make it my fault with some excuse my card was declined and then one of the flights was sold out. My first card was declined and then I booked again with a different card that was accepted!! If it was accepted means their system accepted the purchase for those flights as those flights being available. If there was a fault it would be their system as it accepted the payment for a flight that allegedly didn't exist. This is of course a lie because it is two days later and the flight is still available to purchase on other websites!!! So I'm trying to get a full refund for both flights and they only want to refund me one of them. So in other words they want to refund half of my purchase that they accepted and confirmed (have an email as proof). Am I supposed to walk to Egypt and just use my outbound flight from there?! OPODO IS A SCAM. Stay away from them and eDreams. Find other options. I will open a credit card dispute through my bank.”

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Posted 2 years ago

“Worse company I have EVER booked with. I booked a holiday package within 12 hours I had to cancel due to unforeseen circumstances. I contacted Opodo to cancel who advised I have to contact the airline direct and the hotel is non refundable. When clearly on they website it states the hotel is fully refundable (free cancellation, have proof off they false advertisement). I did get a refund from the airline direct. Contacted the hotel direct who advised the rooms are free cancellation and fully refundable but have no reservation??? Contacted Opodo numerous times who are very unprofessional and good at messing you about, after 2 weeks they have told me they will escalate my case but this should have been escalated at the first instant, which again doesn’t not guarantee I will get my money back. I have now contacted my bank and contact my legal team to take action against Opodo for false advertising and causing me and my family mental stress.”

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Posted 2 years ago

“The most terrible holiday experience we had: our flight was delayed, so me and my pregnant wife couldn't pick up the car we rented for Palma de Mallorca. They told us we cannot get a refund. They kept lying to us. This is a company of thieves, please keep away!”

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Posted 2 years ago

“Even though I had cancellation insurance they refuse to refund my trip. They made it nearly impossible to cancel my trip. Then they made it impossibly difficult to submit my insurance claim and then their insurance company simply ignored my claim. My grief at a time of loss has been made worse by Opodo.”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews