Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is non existent. I tried to cancel my premium membership, it took me weeks to finally get through to somebody and I was put through (after a long wait) the operator just hung up! I opened a case with Resolver but they still can't be bothered to respond or action my request. Impossible to close the premium account while they keep taking your money (over £50 per month) - outrageous!”

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Posted 3 years ago

“The WORST customer service hands down! I needed to re-book a flight, how hard is that?? I had to call them 8 times on their UK number from Germany (that is an international call for me). Each time I call, they will say I need to transfer you to the right department, then I will be put on hold for an average of an hour, till another agent answers, makes me repeat the whole story, takes all the information then says let me transfer you to the right department. I was transferred and put on hold 8 times with a total waiting time of over 4 hours!!! In my last 4 attempts, I requested and insisted to speak with a supervisor, two times I was told that the supervisor is busy, one agent told me we don't have supervisors here, and one of them hanged up on me when I insisted to speak to his supervisor. Up to this point, I'm still not able to re-book my flight and I'm super frustrated with the incompetency and poor customer service this company has. All I wanted was a simple re-booking and I ended up paying the ticket value worth in international calls.”

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Posted 3 years ago

“Right after booking my flight with opodo I contacted customer service with the request to change the flight date. On the 10th of JUNE, I was promised, that I will be contacted. He promised me that regardless whether the case will or will not be solved I will receive a phone call for sure. Unfortunately I DID NOT. Due to their policy, my reservation number got blocked from the phone support. So I was no longer able to contact them via phone call. I tried via chat then and the supervisor told me that they will escalate my case and that I should wait only 24 hours and I will be contacted with the ready solution. Again I WAS NOT. I got really upset that opodo is keep on misinforming me. Another agent told me that since I can not reach opodo I should call one of these numbers (+442076608892, +442076608562, or +442076602215), and select the option "New Booking". BUT THERE IS NO OPTION LIKE THAT AVAILABLE FOR ME! I felt I was lied to yet another time. No help was provided. I ended up very frustrated.”

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Posted 3 years ago

“NEVER BOOK ANYTHING WITH THIS THIS SCAM it is the biggest scam going on”

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Posted 3 years ago

“Report this company to trading standards rogue company DO NOT GO WITH thiefs they will sign you up for a subscription and them whem you try a contact the number will be invalid and they will ask to contact 14 days before departure REPEAT DO NOT USE THIS COMPANY OBULLSHIT more like”

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Posted 3 years ago

“SCAMMERS! The company sells tickets for non-existing flights. Feedback is poor, support is poor. No refund for cancelled flights. STEELING SMALL AMOUNTS FROM THE CARD! STAY AWAY FROM THEM AND TAKE CARE!”

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Posted 3 years ago

“Lets start things off with if I had a option to leave 0 stars, that would most certainly have been my choice. Recently I came to the knowing off my Father, in his pension age had booked a flight with this company to Thailand . He'd paid quite the price for this flight. The company then emailed him to say the airline had canceled the flight in April 2021. They Also told him his refund would be paid back in 120days time. He then received a follow up email Describing it would be extended to 6 months (This is strange enough). After the 6 months has gone by my father has reached out to them in several ways. 41 Emails have been sent by my father to 0 being replied to. out of 50+ phone calls My father got through to them less then 5 times which to then when he did get through he was sent and directed straight to a VERY un-helpful call center. It seems as those that have purchased flights with this company are NOT getting their money back and get ignored by the company. What's actually happening behind those closed doors? PLEASE BE SAFE PEOPLE AND SEARCH FOR BETTER BOOKING SITES! This company is a scam please read reviews before purchasing ANYTHING.”

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Posted 3 years ago

“these scammers have to be stopped they are thieves please tell as many people as you can opodo edreams are scammers and i will never use kayak again until thy remove them from there site they lie steal money ignore you 41 emails sent to them NO REPLY 7 MONTHS WAITING FOR REFUND after airline cancelled my flight these scammers have to be stopped they are professional scammers and thieves”

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Posted 3 years ago

“Terrible company, ignorant - they should be sued and wiped forever form business - CEO is incompetent criminal”

Opodo 1 star review on 15th October 2021

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Posted 3 years ago

“WORST EVER !! I canceled my subscription and even deleted my bank card info , and these thieves still took money from my bank 1 year after ! Thieves !”

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Posted 3 years ago

“The only thing annoying me here is that I have to actually give Opodo a star at all. Easily the worst company I have ever dealt with. Incompetent staff, lies and delays and are not much more than pure scam artists.”

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Posted 3 years ago

“I have had a cancelled flight 5 months ago and since then I ve been trying to contact with them and ask to act on my behalf since they are the agents!!! Very bad service and unreliable company! Never again!!!”

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Posted 3 years ago

“Avoid , flights ‘cancelled’ by the airline are not cancelled and Opodo does not refund you. Reason given is that airlines don’t refund for 6 months which is absolutely incorrect. Opodo basically keeps your money , does not respond to calls, chats nor emails . This is fraudulent behaviour . Google should be removing this company from their sides .”

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Posted 3 years ago

“If there was below a zero, I would have done so. The reason I’m sharing this is first to warn anyone to buy through Opodo to think twice as it seems this one is just another Con and all they care about is money. Customer service that if it exist is shameful and no care what so ever. Your calls will be answered in some room in India where I’m sure they slave humans and pay them as little as it could possibly be. Please avoid using it under any circumstances”

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Posted 3 years ago

“At the beginning of June I booked two flights with a Prime Trial Membership. This was terminated in due time. However, Opodo debited € 74.99 on July 1st from my bank account. The day my Prime membership "started". Long story short: I've been calling customer service for two months now. Though the person is very friendly, he is not very helpful. I have neither received a proper answer nor my money back. Everytime I call them, I am told that I am not a Prime member and that I have not been debited any money. Although Opodo has already received the receipt that clearly states something else. I've worked in service for years and I am really patient and understanding. But not reacting at all and costing me so much time and energy, is really the worst customer experience I have ever had.”

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Posted 3 years ago

“Catastrophe!!! Never again.”

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Posted 3 years ago

“If I could give them zero stars I would. Booked a flight to America but can no longer go due to covid. Cant actually get through to speak to someone been on hold twice for 1 hour and 1.25 hours respectively. Their customer service is either non existent or just awful. I am going to lose £500 here. Never use them again. Ever.”

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Posted 3 years ago

“now my bank is chasing opodo edreams up and if they dont pay my refund it will go to visa for decision please never use this scam company for anything and tell as many people you can how bad they really are”

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Posted 3 years ago

“They are thieves and scammer I don't understand why Opodo is still operating help your self and don't ever use this booking company.”

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Posted 3 years ago

“I booked two tickets from FRA to JFK at the advertised cost of 516 euros. The tickets wound up costing over 700 euros with all the hidden charges. They charge 29 euros for an ESTA and ESTAs only cost 14 DOLLARS”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews