Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible , they never confirm the options they give you if you have to change the booking and their agent never solve the issues I spoke several times for the last two weeks on the app with different agent trying to change my booking , they give you options but never gets confirmed is useless and you just waist money and time ,is a scan and the phone number they give you to call never answer ,is the worse site ever”

Opodo 1 star review on 2nd December 2021

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Posted 3 years ago

“Scam company I'll cancelled opodo prime and they have charged me anyway”

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Posted 3 years ago

“Ticket bought in Nov 2019. Flights cancelled by the airline in March 2020. Chased the refund so many times and never received it. Worst company ever!”

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Posted 3 years ago

“Scammers. They promise refunds "to reach your account next week" repeatedly over the past 14months. NEVER USE THEM.”

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Posted 3 years ago

“Absolute garbage, thieves, hidden policies everywhere to take your money even if you didn't get the service you signed up for, non existent support, avoid if you value your time and money”

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Posted 3 years ago

“Do not book Opodo, just do not even be tempted. Like many other reviews, I too have had a horrible experience with Opodo and remain over $3000 out of pocket due to a refund which I still have not received. My flights were originally cancelled in April 2020 due to the pandemic. I am entitled to and have been told my refund is being processed by the airline ever since.... Like many others, I have experienced a complete lack of genuine care or ability to actually investigate what the problem is in processing my refund. All call centre staff are very well trained in conveying a scripted response designed to force you to continue to wait for your refund. I have now been waiting 19 months. Do not book Opodo, just do not even be tempted.”

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Posted 3 years ago

“Plz don’t book anything from opodo. Last February I canceled my air tickets still waiting for my refund. More then 1000 time I mailed them. No one reply email. Plz plz dot use opodo.”

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Posted 3 years ago

“I have Opodo prime-I cannot get any replies back from them regarding flights changing etc. I then attempted to cancel my membership and was charged an extra £60 upon cancellation and paid for an extra year of membership without saying I wanted to. They also will not refund any money for delayed flights.”

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Posted 3 years ago

“Very difficult to contact if there’s an issue. Emails are not addressed or replied to. Shameful people!”

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Posted 3 years ago

“They are scammers. They lie in the price of the flights, charge you more, and then it's impossible to reach them. Oh and you get no reservation, so they just steal your money.”

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Posted 3 years ago

“utterly incompetent, can't even cancel or change my flight, even though i paid for that option, tells me completely the wrong information, and tried to charge me 900 euros to change flight does not even deserve 1 star”

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Posted 3 years ago

“After reading Reviews on Opodo saying the company is a scam, I could not agree more. Tried twice to book flights, both request were declined as seats were not available at the airline. Booked the flights directly with the airline (funnily the seats were available) but Opodo charged me the amount. Now trying to cancel / get a refund from Opodo for weeks but they just keep ignoring me, promising someone will contact me...nothing has happened so far. My recommendation: never use Opodo and book on other websites!”

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Posted 3 years ago

“The worse company I have been calling them daily to stop my prim membership because is wrong and not working No one answer, and if the answer and know that I need to cancel my membership then they transfer me to another department that no one answer”

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Posted 3 years ago

“I wonder if Opodo is still booking flight tickets? Opodo does not have a telephone number with human employees to talk to or inquire about an issue. Opodo does not have a real office to deal with customers, Opodo's addresses in London Hammersmith is closed, however there is a representative for Opodo in the 4th floor in Hammersmith who refuses to give you Opodo's telephone number or address. I visited him, he refuses to give me their address in the UK, he asked me to complain go the organisation which Opodo belongs to which is "Vacaciones eDreams" located in Spain. I did but in vain. How can you trust such a company? I paid them £1827.09 for tickets in Sep 2019, my flight was cancelled as a result of Covid-2019, I asked for a refund, the Gulf Airline refunded me, but they sent my refund to Opodo in Nov 2020. Every time I ring Opodo for my money, I get an answerphone machine asking for my reference number and the answer comes as following: your refund was processed successfully an the refund will be deposited to your bank account in 3-7 days. One year has passed and the money was not deposited. I chased them, but did not succeed getting their address to sue them. Opodo is the worst travel agent I dealt with, I will keep chasing them, they have my money. I am still waiting BBC1 Rip off Britain programme to talk about Opodo, I sent them a full report with evidence about my case, I urge every person who has an issue with Opodo to contact BBC1 Rip off Britain to complete their programme about Opodo. I'm sorry to give them one star. Opodo does not deserve any star at all. Mr M I. Booking ref. 487 797 6625”

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Posted 3 years ago

“Bought a flight from Perth Australia to London Heathrow.. paid extra for flexi travel dates. However tried to move the date forward and they want a further $220 or $550 to cancel and rebook for the earlier flight. Even though I have already paid an extra $80 for the service! The call centre operator was the rudest I have encountered.. told me to open my ears because I'm not listening. Absolutely shocking company. Never again will I use Opodo.”

Opodo 1 star review on 20th November 2021

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Posted 3 years ago

“The company is a scam. Made me purchase a ticket for a flight they knew was not operational. Refused to refund or rebook. Have lost £996. Very unprofessional customer care employees. Do not use them. SCAMMERS!”

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Posted 3 years ago

“WARNING ABOUT OPODO /EDREAMS never use this company they are the biggest scammers liars thieves out there 12 months now i have been waiting for my refund they dont answer emails impossible to contact them by phone and they are doing this with countless other people NEVER USE THEM”

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Posted 3 years ago

“Don't buy from oppdo !!!”

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Posted 3 years ago

“The shittiest company ever”

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Posted 3 years ago

“horrible the airlines cancelled our flight and we called emirates and they said they gave a refund to opodo but we havent gotten our refund theyre terrible”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,770 reviews