Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bottom line up front: Don't use them. Their customer service is non-existent. I booked a trip with Opodo (8650450772) in January 2022. I clicked pay, reasonably happy with the cost. When the money left my account it had gone up by over £70 from what I'd accepted paying. I called and the individual on the phone was powerless to do anything, didn't really listen to what I was saying and couldn't pass me onto someone who could help. After an hour of my time had been wasted, I was told that the quickest way to deal with it would be to log a complaint online (case 2582320 for anyone from Opodo who may read this). I logged the complaint and heard nothing back, but emailed a couple more times to explain that I wanted this dealt with before I went on holiday. After hearing nothing for two weeks, whilst still on holiday, I got in touch again and spoke to someone online. Again, he was completely useless, despite starting the conversation with "I'll do whatever needs to be done to help". He informed me that it takes 21 days to respond to a complaint. Why I wasn't told this on the phone, after my complaint was logged or in response to my numerous emails, I don't know. So, here we are... 21 days later. I'm unsure how it is so difficult to speak to someone who actually knows what they're talking about. When you purchase "Prime" you are meant to have the best customer service possible; I cannot imagine what it'd be like for anyone who hadn't purchased Prime. In summary, the £70 wasn't a great issue. But, the fact that I have wasted so much time, thought about this throughout my holiday, been lied to and still haven't got a response is an issue. I would never use them again as they do not value their customers and are, quite frankly, useless.”

Helpful Report

Posted 2 years ago

“Terrible service, I accidentally confirmed to a subscription that cost me 54€. No I can no longer get that money back and nobody is helpful. The website has no contact adress whether it's mail or number only a robot that is useless. I feel really fooled and I don't know what to do, I can't accept this...”

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Posted 2 years ago

“Have been promised a full refund in the next 5 to 7 working days. Every time I try contacting them I get the following message: "I would suggest you kindly wait for 5 working days, we will try our best to get this done as soon as we can." "I can totally understand you, do not worry, we are trying our best and you will surely receive the refund soon from our end, I can only request you to kindly wait for few more days." Ten minutes after I booked my ticket, I noticed that I had misspelled my surname. I immediately contacted them, asked them if they could correct my mistake. They told me that it was impossible to change the name (we are talking about one wrong letter, I did not want to change the whole name..) and advised me to just buy new tickets because they were going to refund me the whole price in 5-7 working days. The tickets were 911€. I am loosing hope that I will ever see that money...”

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Posted 2 years ago

“The worst customer service ever. Impossible to get someone on-line or summit feedback. You chat only with chatbot. I was waiting for real person 55mins on-line . I cancel my Prime membership. Never ever !!!!”

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Posted 2 years ago

“DO NOT USE THIS COMPANY!! I booked flights with this company from London to Johannesburg. During my holiday my father passed away and could not return on the scheduled flight. I asked to cancel, refund or change my flight, to which I was told as I had used the outward flight they could not provide me with a refund for the ticket I HAD NOT USED. An example of a big company making money out of desperate people”

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Posted 2 years ago

“WOULD GIVE 0 STARS IF THAT WAS AN OPTION!! The most awful company... Bern waiting for 19 months for a refund... the airline refunded Opodo 3 months ago only because I chased and Opodo have had my money since then and still haven't paid back... full of excuses and their employees are absolutely useless... DO NOT USE EVER!”

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Posted 2 years ago

“Pure fraud!”

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Posted 2 years ago

“Absolutely appalling service. Booked return flights via Opodo and one way was cancelled. Opodo left it to me to contact the airline direct, but because the return flight was with a different airline I HAVE TO PAY for changing the flight. I mean what was the point of booking with Opodo? What a waste. I booked both ways with them. It is their responsibility to ensure that if one way in cancelled which affects my return flight they either they refund the whole trip or cover the cancellation fee. Absolutely useless. Never book with them”

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Posted 2 years ago

“This service is made to deceive people. Opodo cannot provide the service and you will loose your money at the first complaint. These guys are not capable and merely amateurs. Don't waste your money or your time with them.”

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Posted 2 years ago

“I had really big problem with chance my fly. Never ever I wil buy something in company opodo. Phone don't work and for antwoord I still wait. Its 3 months ago. If want lost your money buy tickets via opodo.”

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Posted 2 years ago

“If we could give less than one star, we would. Buying inexpensive plane tickets is absolutely not worth dealing with this company No exaggerations, we have spent at least 10 hours on hold with them over the past several months due to our flights being continually changed by the airlines to schedules that won't work for our family. The phone wait times are horrendous, they hang up on us, they transfer us to other departments that make us wait or hang up on us. We are stuck in an endless loop of them not being able to help.”

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Posted 2 years ago

“Wow, I just saw that Opodo has a rating of 1.05 out of 1,045 reviews. My experience is has been the same. HORRIBLE. I made a booking 3 weeks in advance, cancelled it the same day I made it - and had to pay 50% of the price - DESPITE SELECTING THE "CANCEL FOR ANY REASON" policy, which increased the price by 60%! This is the worst travel agency experience I have had in years of flying. I got to Opodo via Momondo. I will leave a review for Momondo as well - as they connected me to Opodo. If Momondo is a reputable company, they shoudl have a minimum bar of the kind of partners they refer business to.”

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Posted 2 years ago

“They Said my purchase was unsuccesfully but they still charged me and never refund me..i think police shoud start investigate.too many Bad reviews”

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Posted 2 years ago

“Terrible customer service, it's impossible to speak to a real human instead of a chatbot with limited information”

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Posted 2 years ago

“One of the worst travel agent ever !!! Never go their website and book your flights or holiday with them. Definitely You can buy with them if you want to ruin your rest of days in your life. Poor customer service, irresponsible, rude and unprofessional staffs. I had my flight cancelled on November 21 by airlines and airlines has refunded money on 20th December but this agent has not refunded me until February. I had to pay credit card bill with interest but these basters has not refunded my money yet. I can’t recommend to anyone to this travel agent😡😡😡😡, waste of time, money and your life”

Helpful Report

Posted 2 years ago

“My refund requests are not being handled despite the fact that they sold me insurance for such circumstance. My emails are being ignored, it seems. I strongly urge customers to look elsewhere and not buy any of the services and supplements at Opodo. Customer service at its worst... Terrible!”

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Posted 2 years ago

“Opodo is a scam I repeat a scam Do not buy ticket from the agency.”

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Posted 2 years ago

“I booked my flights through them and due to covid they were canncelled. 2 years later and numerous calls, emails, online chats they have still not given me my money. PLEASE DO NOT USE THEM!!!!!! worse ever”

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Posted 2 years ago

“I am still waiting for my flight refund from May 2020! Every time I call them ( called 4 times in the last 2 weeks), they promise to escalate my request and contact me within 72 hours. Never had a phone call back. Do not trust them. Will never use them again. They do not deserve even 1 star in my opinion.”

Helpful Report

Posted 2 years ago

“I booked a flight about 2 months ago and due to COVID I had to cancel. The airways (Iberia) confirmed that they will process a full refund, however, Opodo refused to refund and reply to my messages.”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,770 reviews