Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst cia ever. I am trying about a year to get the diference my ticket. In the website they show a price for the ticket and after I have paid they charged me more 100€ i tried to call them 2 times and my phone bill came 600€ the same price my ticket. I never ever got a feedback. This cia should be investigating.”

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Posted 3 years ago

“I read here different other reviews too. Opodo is just ripping its customers. I have bought a flight without even agreeing to any prime membership and now I see I have been charged for some annual membership which I have no idea what it is. Opodo needs to be legally held accountable for tricking its customers. If anyone gets the time to proceed with legal charges against them give me a shout to join you in that.”

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Posted 3 years ago

“In a rush, I booked a flight with opodo. But the cheap flights gave you free membership of Opodo Prime, for 1 month. If you forget or don't cancel within the month, they take £59.99 as one years subscription from your card and there is no getting it back.”

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Posted 3 years ago

“Still not got my money back yet nasty Business always promised to text you or 📱 you had trouble getting in contact with them had to get my nephew to spend several hours ringing them I'm going to get legal advice and write to my NP”

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Posted 3 years ago

“Worst company ever - NEVER use them”

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Posted 3 years ago

“OPODO IS A SCAM! DO NOT BOOK WITH THEM! Still waiting for a refund over a year later, even though they have been repaid by the airline. NEVER BOOK THROUGH OPODO!”

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Posted 3 years ago

“Opodo/edreams whatever they want to call themselves... Made a reservation through edreams Sept 2019 for the IOMTT Jun 2020. Easyjet canx flight May 2020 and said to go to edreams for refund. Months of back to back got nowhere. Last heard from edreams Sept 2020 then 2 days ago email from Opodo? Who in the hell is opododo... they want to work on my refund but only needs my bank info to procede? I reply "credit my credit card". Guess I'll be writing off this $400 ticket. Shouldve booked through airline like wife said...”

Helpful Report

Posted 3 years ago

“I will never use Opodo again, at every opportunity they take excess money off you when Change booking particularly in these difficult COVID times. You are better off booking direct with the airline. Prime membership offers you no benefit and the Indian phone call staff have a script aimed at being very apologetic but intent in making life as difficult as possible. My on line management booking is inaccessible because it is stuck on a previous enquiry and not updated. The couple travelling with us requested a 26 December booking but got a 26th January booking meaning they were travelling back before they left. There is much more - never, never again.I will post this review elsewhere as well to ensure others don’t get caught by Opodo’s money grabbing policy”

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Posted 3 years ago

“DO NOT USE THIS COMPANY. Still waiting on a refund ovet a year later”

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Posted 3 years ago

“The worst service ever. I got a response from them four months after I asked for my baggage to be reimbursed (I purchased it through them and when I got to the airport, there was no record so I was forced to pay for baggage again) and it seems the person who responded to me didn't even read my email. They responded with something completely irrelevant. Still haven't got reimbursed.”

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Posted 3 years ago

“I can’t believe Opodo could degenerate to this appalling standard. Avoid booking with Opodo until 2030 if possible and continually search further reviews after that suggested date. I can’t believe I am going through ordinary refund for almost a year. I shall update you of the outcome Booking reference: 5081697366”

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Posted 3 years ago

“PLEASE DO NOT USE OPODO You will never get your money back if things go wrong They have had my money for over 2 years now & all I get is lies PLEASE NEVER USE THIS COMPANY Ticked the over 14 days for a refund as there wasn't a never f*cking got one”

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Posted 3 years ago

“Still not got Refund for missed flight in Thailand when I went And they would never answer the phone My nephew called then In the Uk 2 hours minimum answer Apparently award winners For customer service ha ha ha Nephew called them at least 6 times Nephew called them at least 6 times Always promised to email me or text me or call me but never do”

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Posted 3 years ago

“CROOKS AND FLYING SCUMBAGS. DO NOT GIVE THIS COMPANY MONEY, THEY DELIBREATLY CON YOU FROM ANY REFUNDS YOU ARE ENTITLED TO.”

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Posted 3 years ago

“Very bad....”

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Posted 3 years ago

“AVOID AT ANY COST! ALSO EDREAMS!!! I have been waiting for a refund for 10 months after the airline cancelled my flight. Nothing received yet. Absolutely incompetent help line. My case is a bit more difficult since I changed both my bank account and home address (but come on! 10 months!). Claimed they did a refund 1 month ago but seems like to a wrong address / using incorrect information (or did they at all? They cannot provide me with any paper confirmation). Money is stuck - more than CHF 600 (USD 600!). Their help line answer: "It is your problem, talk to your bank". Charged me for a call CHF 110 (USD 100) once I called to their Swiss number not a UK number (I am in Switzerland). NEVER EVER buy tickets from this company! In case of normality, you will save a couple of dollars. IN CASE OF ANY ISSUE, YOU WILL LOSE ALL your ticket money or even more and a lot of time!!!”

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Posted 3 years ago

“clearly i will no longer use opodo for plane tickets. I suggest you people do same thing if you dont want headaches.”

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Posted 3 years ago

“Do not book with them! You will never see your money back. I have booked EasyJet via Opodo, when the flight needed cancelling, Opodo said to speak directly to the airline, which I did and they refunded, however Opodo did not pass the refund back to me. They are holding on to my money and there is no way to get it back, they keep coming up with some BS that they are busy and following their procedures. I had to claim the refund via my credit card. Pure fraud. Keep away”

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Posted 3 years ago

“Do not use Opodo ... 8 months on from the flights being cancelled still waiting for the full refund!”

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Posted 3 years ago

“Please do NOT book through this company. They DO NOT make cash refunds. Only a voucher or to reschedule dates on flights even though the Air Moroco flights being cancelled numerous times. Customer Service response is "take it or loose your money!!. Some still waiting over 7 months for refund As for making an insurance claim its beyond a joke”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews