Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked flights to Sardinia for my family, but the flights were canceled due to Covid the very next day. I applied to OPODO for a refund but have not heard a WORD in reply. Nothing.”

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Posted 4 years ago

“No refund for 8 months, bunch of lies and strange stories from the agents, they need to learn how to treat customers and pay for their horrendous customer service. Please avoid and if you are fighting for your refund, never give up. Take them to court.”

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Posted 4 years ago

“Do not Trust them please , As soon as you pay your flight ticket that is it your money simply gone , I bought a family ticket from them £2400 and I never got my money back from them , Flight was cancelled by the airline , this company is a jock .”

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Posted 4 years ago

“worst company ever , Don't trust them please I bought a family ticket from them after 6 months fight over the phone thanks to my bank the got the money back from them for us otherwise the would never refund this money back to us .”

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Posted 4 years ago

“First, they pretend they made me save 40 EUR on a ticket (when the reduction was of only 5 EUR) in exchange of subscribing to their Opodo Prime program. I was told this membership, with a free month offered and then 50 EUR a month or so, can be canceled at any moment... But... it seems like a nightmare to get it canceled! No way to cancel it on the website and when you call the customer service - after making you wait for such a long time - they tell you you cannot cancel the membership or it will also cancel the flight you just booked and you have to call back in two weeks...! My experience with them has been terrible - stay away!”

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Posted 4 years ago

“Do not use, Do not purchase "cancel for any reason insurance" its a waste of time. Had to cancel flights in August, never received any money back although the status has changed to refunded. wasted so much time on there non existent customer services. Really terrible company.”

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Posted 4 years ago

“This company are criminals, they have had my money for flights in June that were cancelled in April and are yet to pay me a penny #opodoarecrooks”

Opodo 1 star review on 9th December 2020

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Posted 4 years ago

“Finally get my money back after 9 months dispute. Nightmare was a kind word to describe my experience with this so called "company". For those of you still waiting for their refund, DO NOT WAIT !!! lodge a dispute/arbitration with your service provider if you make payment by credit card, or talk to your bank see if they can help if you paid them by transfer. You won't get your money back unless you take legal action so Opodo (eDream is their holding company) couldn't get away.”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“Absolutely the worst company i have ever dealt with. I would strongly recommend not doing business with them. Their refunds process is a joke and their customer service are using delay tactics which only makes matters worse. DO NOT USE!”

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Posted 4 years ago

“This is a group of people who is involved in money laundering with different way don’t booked your tickets with them . You will put your time , money, and will away from your promises with families and friends because this Rabish company. My sister have very bad experience with them . Not trustworthy people”

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Posted 4 years ago

“Can somebody please drop a bom on opodo? It Will Be word the money...”

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Posted 4 years ago

“Worse company in history. Requested a refund from Opodo in August for a flight to Australia in October. They never cancelled the flight with SQ. No phone number, online chat is a robot, no email address. It's impossible to deal with these people. I work in the Travel Industry so I'm all to aware of how difficult this year has been. However, at the very least you expect an open line of communication. DO NOT BOOK WITH THESE CROOKS”

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Posted 4 years ago

“Paris-SFO from July still not refunded. Another Paris-SFO from September still not refunded. Today is Nov 30. Need I say more?”

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Posted 4 years ago

“Do not use opodo or e dreams They steal the money without any reason for my bank account after I put my information on site please stop use opodo”

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Posted 4 years ago

“Still waiting for my refund from June 2020.”

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Posted 4 years ago

“My current experience with Opodo is disastrous. I booked flights with Opodo in March this year and still haven’t received the refund (28/11/2020) even though Opodo, after hiding behind the airline, received the money on the 6th of October. They lied to me several times over the phone, mentioning the money wasn’t with them when they previously told me it was or that it would take 14 days for me to see it in my bank account. After telling me it would take up to 14 days I waited and when I called again (not seeing the money on my bank account) I got told I misunderstood as it takes 120 days for Opodo to pay me back. Bad luck or incompetent services, Opodo had sent me emails saying “be assured that once we do receive the money from the airlines, we will immediately transfer it back to the same payment method used in the original booking, and it will appear on your statement within 2 weeks of us having received the money from the airline”. On the 17th of November I am told by an agent (Rishy Erakash) at 4:39pm U.K. time that I will receive my money within 10 days. This morning (11 days later) I called and get told (Alberto Balderrama) there was an error with my payment and that it is with their finance department and that nothing can be done from their end? I therefore asked to speak with a manager and get told there is a 2-hour wait and that I should call back later and send a complaint via opodo website??? Like Opodo are not aware of this whole situation? After all the calls I made? This is not acceptable and certainly not legal. I travel a lot for work and personal and will definitely stop using companies like Opodo in the future. A tip to people who may struggle to find their phone number: 08712777723. If it is for a refund don’t select refund as the reason for your call but keep selecting “other” until you can speak with an agent. Once again they make it difficult for people to get in touch. Is this a coincidence?”

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Posted 4 years ago

“very bad service.”

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Posted 4 years ago

“Opodo don't deserve any star ⭐️ it deserved 👎🏻 to prevent other people to be victim of Opodo...pls I warned you people never give Opodo a chance to scam you...it was a nightmare experienced. Hidden terms and conditions. Deducted the payment straight away worst more than the price of original advert. No customer service or support.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews