Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our flights got cancelled, we didn't even got notified about it and we almost got stranded in Mexico. We've been waiting for a refund since the beginning of April (more than 90 days!) and Opodo is still making up excuses not to refund us. I'll NEVER book with Opodo again, no one else should either.”

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Posted 4 years ago

“shocking service do never book uncontactable”

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Posted 4 years ago

“No contact. Refuse to take calls. Only interested in making money. Avoid like the plague. So many people can not be wrong”

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Posted 4 years ago

“They are not contactable. Flight cancelled but there is no way to reach them for a refund. Avoid at all costs. Fraudulent company”

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Posted 4 years ago

“Do not trust this middle agency. Booked a car online and was not given the possibility to pick up the car in question, although I showed up with the same card used for the reservation, driver licence and all relevant documents. The company is not reimbursing me the cost of the booking although I was never given the car.”

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Posted 4 years ago

“Apalling customer service. My flights have been cancelled but I am having HUGE problems trying to get this resolved. Tried to call last week but the voicemail message said they would only deal with queries within 7 days of flight (today). Waited for 1 hour 6 mins to speak to a representative. The line was so awful I asked him to call me back (providing two numbers). he promised to do this and then failed to do so. The website is next to useless as I am unable to amend my flights or claim a voucher. Unless someone responds before the flight date, I will NEVER use Opodo again.”

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Posted 4 years ago

“We can not contact them. They dont receive call/email/message. the wort customer service.”

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Posted 4 years ago

“NEVER EVER USE OPODO! I rarely ever say this as we all are part of some business in some way or other. During the pandemic when the whole world is struggling, OPODO has shut down its customer services completely, absolutely no way to contact them, they app says your cancellation request has been requested, but no news even after 70 days. I had to call the airlines who said that no refund request has been put before them which means I would loose my £2650. I am now working with the carrier to somehow get a travel voucher. This is absolutely irresponsible behaviour from a travel agency, after having blocked every sensible means of communicating with them. Learned my lesson in the worst way. Will never ever book with an online travel agency ever again especially OPODO.”

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Posted 4 years ago

“Four months, four months and nothing, no refund, no contact nothing. Be warned you are dealing with thieves.”

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Posted 4 years ago

“4 months waiting for a refund, can’t get to speak with anyone, useless bunch of thieves.”

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Posted 4 years ago

“I can only agree with everything said recently. Due to COVID our internal flights in Argentina were cancelled and in 3 months I have been unable to call or email or write to ANYONE at Opodo - they have gone underground as far as I can see. I am appalled that the story seems to be that they are taking refunds from Airlines and not passing them on - absolute scumbags. I will NEVER use opodo again - had no idea they were so shady. Thank god my international flights were direct with BA and resolved by them months ago.”

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Posted 4 years ago

“Hello, Let me start by saying that I'm totally disappointed with Opodo because: 1. My flight was officialy cancelled from Thursday and Opodo is wishing me today,on the 'Manage booking' section "Congratulations, enjoy your trip" 2. I've requested a change if dates on my trip from Tuesday and on the app,at this very moment,it's showing me that "the request is still processing",when my flightbwas suspened from Thursday. 3. Wizz Air emailed me twice to notify me about the cancellation. They told me to log in into my account and to choose a way to be refunde. When I logged on Wizz Air,they told me that if I booked my trip with an agency,the agency will act in my behalf. Now...I feel sorry that I didn't book this flight with Wizz Air directly because,by now,I would've had my refund. I TRUSTED OPODO TO ACT IN MY BEHALF BUT THEY DIDN'T EVEN CONTACT ME TO TELL ME MY FLIGHT WAS CANCELLED. EVEN MORE,THEY'RE WISHING ME TO ENJOY MY TRIP. ICAN'T ENJOY MY TRIP,BECAUSE IT WAS CANCELLED. YOU ARE A JOKE”

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Posted 4 years ago

“Do not use opodo!! My refund is overdue, it has been more then 90 days and no contract, email or any information from opodo. They are deliberately holding people's money and blaming the airline's for it, while they most probably are using it in their interests. Hope they get wath they deserve! If anyone is reading this review, please think twice and book directly with the airlines / hotels.”

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Posted 4 years ago

“What a bunch of ripoff artists. Charging admin fees for services that were never provided...”

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Posted 4 years ago

“I asked for a refund since April, until now, I couldn't have even one person who answers my phone. We bought insurance cancellation to all causes when we canceled the flight during the pandemic, they told us actually the insurance doesn't cover the pandemic, does this make any sense? In the contract, it didn't mention it at all. We ask for a full refund instead of changing our flight as we don't know when we'll travel again, well, they just simply ignore us. Nobody answers the phone to sort it out. We understand it's a difficult time, but at least, Opodo should call their clients or answer the call and sort it out, not ignoring their clients. People are getting angrier with this kind of treatment. You are going down if you keep treating your customer like that. You don't even deserve 1-star YOU SCAM!!”

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Posted 4 years ago

“- They refuse to refund the cost of flights which were cancelled due to Covid-19. - The airlines have refunded Opodo however they are not passing on the refunds to the customers who actually purchased the tickets. - They are essentially stealing their customer's money, stating that it's their policy. - An awful and dishonest company with shady business practices. By far the worst travel agency that I have ever encountered.”

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Posted 4 years ago

“FIVE MONTHS waiting for the refund! 30+ calls! Lies and useless agents I have NEVER experienced such a poor customer service as at this company! I had my flights cancelled and a refund APPROVED on the 7th of FEBRUARY. Until this day I received NOTHING! I keep calling them constantly (approx. every 5 days) since the Opodo's policy advices to reach out if the refund hasn't been processed within the 90 days..to just hear the same thing over and over "Wait 72 hours". I am literally sick of this sentence by now. As I know it means nothing, cause nothing has ever happened after those 72 hours!! ..Until I call again to just hear the same empty promises. Its unacceptable! I even had to call the airlines myself (as at first they were trying to lie and blame in on the airline). The airline though confirmed they processed the refund from their side between 1st and 7th of March! So OPODO is holding the money and refusing to refund. And they keep trying to LIE to me every time, until I mention that I have an email confirmation about my refund being processed by the airline via BSP. Only after I mention this, they admit they received it, but its being held. WHY!!! OPODO, CAN YOU REACT?! And put me in touch with someone COMPETENT? Not the call centre agent who would just tell me to wait 72hours! I am gonna lose it if I hear it one more time! I have been waiting for almost FIVE MONTHS! And called you 20+ times since the 90 days limit expired! DO SOMETHING! Please! You can't treat your customers with such disrespect!”

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Posted 4 years ago

“Due to Covid 19 I am authorized for a refund. The company has failed all lines of communication to usher that request.”

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Posted 4 years ago

“We requested a refund due to Covid19 and have yet to hear anything about our refund. We have tried communication via email, text, messenger, and phone. My husband has gone as far as visiting a local agency in England but to our dismay another dead end. These people should be investigated and closed for fraudulent activities. I want justice!”

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Posted 4 years ago

“Tickets booked July 2019 for flights to Australia in March 2020. Flights cancelled. Refund requested. Request acknowledged April 9th. Since then....nothing. No contact number. No possibility of talking to anyone human. My request is not even being processed. £1880 of my money. Gone. Never again.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,742 reviews