Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“The worst of the worst travel agency to use. Very unresponsive about refunds, stopped taking calls abd even disconnected all their phone numbers.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID THE WORST COMPANY EVER SCAM FRAUD AND LYIERS. THE CHEAT I PAID A FLIGHT TICKET OF 2500 EUROS. ITS WAS CANCELLED. I NEEDED TO BUY AGAIN. I BOUGH AGAIN SINCE I MUST LEAVE.I WENT TO THE NEXT CITY. I WAS STOPPED THERE CAUSE I WAS SUPPOSE TO STAY IN QUARANTINE IF I WANT TO CONTINUE TO TRAVEL. SO ALL THE OTHER FLIGHTS I ASKED REBOOKING. I HAD TO AGAIN A NEW FLIGHT AND SPEND AGAIN CAUSE I WAS STUCK IN THE AIRPORT FOR A WEEK WITH THEIR FLIGHTS. AFTER I GOT TO MY THIRTH CITY I APPLIED FOR REBOOKING ON 8 TH OF JUNE AND THEY WERE SUPPOSE TO ISSUE ME A REBOOK DATE NOW THEY ARE LYING TO ME THERE ARE AVAILABLE FLIGHTS BUT THE FARE AND THE ORICE IS NOT AVAILABLE TO REBOOK IT. IF THERE IS AVAILABLE FLIGHTS HOW VAN THE FARE NOT NE AVAILABLE UNLESS THEY ARE LYING. THE WORST NIGHTMARE TRAVELLING EVER I HAD IN MY LIFE.ON TOP OF IT THESE WERE MONEY I BORROWED TO BUY A FLIGHTS TICKETS NOW I AM SUPPOSE TO TRAVEL AGAIN AND THEY ARE CONSTANTLY LYING THEY CANT REBOOK MY FLIGHTS EVEN I HAVE FLEXIBLE TICKETS AVAILABLE. AND ON TOP OF IT WHEN I ASKED TO ONLY CHANGE THE DATES BUT INSTEAD OF HELPIMG ME WITH AVAILABLE DATES THEY SAID THEY CANT REBOOK THE FLIGHT AND I HAVE BEEN CANCELLED THE FLIGHTS VOLUNATIRILY SO THEY WONT NEED TO ISSUE A REFUND. THE WORST NIGHTMARE EVER.ON TOP OF IT I AM STUCK NOW ON ANOTHER COUNTRY WITH TWO DAYS TO TRAVEL AND UP TILL THEN I CAN STAY WITH VISA.PAID HOTEL UNTIL THEN AND I WAS SUPPOSE TO TRAVEL ON 27 AND THEY ARE CONSTANTLY AVOIDING MY CALLS AND WHEN THEY DO CALL AFTER 30 MINUTED WSITING THEY LIE TO ME LIKE THEY CANT REBOOK THE FLIGHTS EVEN IF YOU HAVE AVAILABLE FLEXIBLE TICKETS CSUSE I HAD TO TRAVEL AGAIN. SO NOW BECAUSE OF THEIR LIES SCAM FRAUD I WAS STUCK IN THE FIRST CITY CANCELLED FLIGHTS BOUGHT A NEW FLIGHT.IN THE SECOND CITY BOUGHT A NEW FLIGHTS AGAIN SINCE IT WAS CANCELLED AGAIN. AND I WAD STUCK IN THE SECOND CITY FOR ONE WEEK UNTIL I LEAVE YO THE NEXT STOP THE THITH CITY WHERE I AM STAYING 14 DAYS IN QUARANTINE AND NOW THEY ARE LYING TO KE AGAIN LIKE I CANT REBOOJ THE FLIGHTS LIKE A STUPID JOKES.IT SHOWS AVAILABLE FLIGHTS BUT IT DOESNT SHOWS THE FARES AND THE PRICE TO REBOOOK IT AND I ONLY HAVE TWO DAYS TO TRAVEL AND I MUST LEAVE CAUSE I GABE HOTEL FOOD AND VISA UNTIL THEN I CANT STAY LONGER WITHOUT PROBLENS. NOW THEY ATE SAYING LIKE I HAVE CANCELLED MY FLIGHTS VOLUNTARILLY AND THEY DONT HAVE TO APPLY FOR REFUND LIKE SVAMM AND FRAUDS AND LYRIERS AND I APPLIED 20 DAYS AGO FOR REBOOK OF MY FLIGHTS AND NOW AGAIN ON MY THIRTH STOP I AM SUPPOSE TO BUY A NEW FLIGHTS TICKET. PLEASE IF YOU WANT TO BUY A FLIGHT TICKET DO NOT DO THE SAME MISTAKE AS I DID TO BUY A FLIGHT TICKET FROM THEM CAUSE YOU EILL BUY A NEW FLIGHT TICKET ON EVERY STOP YOU WILL BE STUCK ON EVERY SINGLE STOP ON EVERY AIRPORT WITH A WEEK OR TWO AND STILL NEED TO BUY A FLIGHT TICKET IF YOU WANT TO GET TO THE NEXT ONE ON TOP OF IT EITH BORROWED MONEY PLEASE MAJE SURE YOU BUY YOUR FLIGHT TICKETS DIRECTLY FROM THE AIRLINE COMPANIES CAYSE THIS IS THE WORST NIGHTMARE TRAVEL AGENCY SCAM FRAUD LYIERS YOU WILL BE DEALING WITH AND THEIR INSURANCE AND THEIR FLIGHTS DOESNT MEAN ANYTHING ITS JUST TO STEAL YOUR MONEY.AND ON TOP OF IT I BOUGHT EVEN TWO SUITCASES WITH THE FLIGHT TICKETS AND NOW AGAIN AT LADT I AM STUCK WITH 48 I NEED TO LEAVE FROM THIS CITY CAUSE I WONT HAVE VISA AFTERWARDS PAID HOTEL UNTIL THEN NO REFUND YET NOT VOUCHERS ONLY GOT FLEXIBLE DATE CHANGE TICKETS BUT WHEN I WAMTED TO CHANGE THE TICKETS EVEN I HAVE IT UNTIL ONE YEAR I CANT REBOOK IT THEY DO NOT REBOOK KY FLIGHT AND THEY LIE TO ME AND EVEN I BORROWED 3000 TO PAY FOR MT FLIGHTS TWO HOTELS IN DIFFETENT CITIES WHICH COST ME MORE THAN 1000 EURIS PLUS TAXI FOOD AND OTHER DAILY EXPENSES NOW I AM STILL STUCK AGAIN IN A FOREIGN COUNTRY WITHOUT A TICKET WITH FLEXIBLE TICKETS THAT THEY DO JOT WANT TO REBOOK MY FLUGHTS EVEN I HAVE THEM AND THEY WANT TO STEAL THE MONEY FROM THE FLIGHT TICKETS AND KEEP IT FOR THEMSELCES LIKE I HAVE CANCELLED MY FLIGHTS WHEN I ONPY ASKED CHANGE OF DATES AND WAITED 20 DAYS FIR THE CHANGE WHICH THEY ARE NOT DOUNG IT NOT BECAUSE THEY CANT BUT NECAUSE THEY ARE LYIERS SCAMMERS AND FRAUDS AND THEY DO NOT WANT TO REFUND THE MONEY AND WANT TO FIND A WAY ON TOP OF IT TO KEEP THE MONEY FOR THEMSWKVES. NOW ON TOP OF IT STUCK ON THE AIRPORT WITH TWO DAYS I MUST LEAVE OR GET SETLRIOUS CONSEQUENXES IF I PASS OR OVERSTAY AND THEY DO NOT CARE.AND WHEN I CALL THEM I WAIT 30 MINUTES FOR ANSWER AND WHEN THEY ANSWER IT SEEMS LIKE IT S THE SAME PERSON ONE BOY AND ONE GIRL ONPY THEY SAY DIFFETENT NANES SO YOU WILL THINK YOU TALK WITH DIFFETENT PERSONS BUT ACCTUALLY YOU ARE TALKING THREE TIMES WITH THE SAME PERSON LIKE I CALLED THEM TONIGHT THREE TIMES AND THE TIMES THEY SAID DIFFETENT NAMES EVEN ON DIFFERENT PHONE NUMBERS BUT THE THREE TINED THE VOUCE AND THE OERSON WHO WAS TALKING WITH ME WAS THE SAME PERSON. EVEN IF YOU CALL THEM ON ANT PHONE THEY ARE JUST VIRTUSL PHONES CONNECTED WITH SOME EXPENSIVE TARIFF TO TAKE FOR CALLING THEM NOT RESPINDING TO YOU CAUSE THERE ARE ONLY TWO PERSONS WHO ANSWER THE PHONES NOT DIFFETENT ONES AND THEY ALWAYS SAYS THE SAME THING AND THEY WILL TRY THE BEST FOR YOY NOT TO USE THE FLIGHT TICKETS YOU ALREADY HAVE GET REFUND OR REBOOK OT BUT BUY A NEW ONE WHICH THEY WILL DO THE SAME CANCELLATION REBOOK OR REFUND AND YOU WILL END UP IN THE SAME POSITION AS I AM WRITING THIS HORRIFING TERRIBLE APPEALING THE WORST EXPERIENCE EVER IN MY LIFE EITH ANY TRAVEL AGENGY NOW WITHOUT A FLIGHT TICKET WITH SPEND MONEY FOR TWO HOTELS IN TWO DIFFERENT CITIES AND STILL STUCK NOW WITHOUT A FLIGHT TICKET WITH THE ONLY ABAILABLE OPTION TO BUT A NEW FLIGHT TICKET DIRECTLY FROM THE AIRLUNE AND ORAY THE LORD THAT FINALLY AFTER 25 DAYS TRAVELLING OR 35 DAYS TRAVELLING AS MUCH COSTED ME TIME AND EXTRA MONEY I WILL BE ABLE TO GET TO MY FINAL DESTINATION.THE ONLY PRIBLEM IS WHERE I AM SUPPOSE TO GET 3000 EUROS AGAIM FOR MY FLIGHT TICKETS WHICH TURN OUT YO BE 6000 TO 7000 EUROS EXPENSIVE FLIGHT . I WOULDVE BEEN SAFE IF I BOUGHT A FIRST CLASS DIRECTLY FROM THE AIRLINE THAN I BOUGHT EVER A FLIGHT TICKET FROM THEM BUT THIS IS WHAT THE PANDEMIC HAS DONE TO SOME PASSENGERS A LONG ONE MONTH TRAVELLING WITH 8 TH CANCELLED FLIGHTS CHANGED FLIGHTS AND REBOOK HOTELS TAXIS FOID EXTRA EXPENSES QUARANTINE AND STILL NO FLIGHT TICKET UNLESS YOU BUT A NEW FLIGHT TICKET MAYBE YOU WILL BE ABLE TO GET TO YOUR DESTINATION. TO CALL THEM IT SHOULD INLY TAKE 1 EURO FOR 1 HOUR BUT SOMETINES THEY ARE CONNECTING THEY OWN PHONE WITH SONE OF THESE VIRTUAL PHONES AND THE PRICE YOU WILL PAY TO CALL THEM ITS MUCH MORE HIGHER THAN THE REAL ONE. DO NOT TRUST THEM AVOID THEM THEY ARE SCAMMERS THEY ONLY WAMT TO STEAL YOUR MONEY AND YOU WILL TRAVEL ONE MONTH TO GET TO YOUR FINAL DESTINATION IF YOU ONLY BUY NEW FLUGHT TICKETS IF NOT YOU WILL BE STUCK IN SONE AIRPIRT DESTINATION WITH ALL YOUR SUITCASES NO FLIGHT TICKETS PROBLEM WITH IMMIGRATION BECAUSE OF THEM WITH OVERSTAY AND A LOT OF EXTRA HOTELS TAXIS AND EXTRA EXPENSES AND STILL THE INLY SALVATION FROM THE ENTIRE HORRIR KOVIE LOOK ALIKE HORRIBLE NIGHTMARE TRAVELLING WILL BE IF YOU PRAY THE LORD EVERYTHING TO GO WELL WGEN YOU WILL HABE EXTRA MONEY AND BUY A NEW FLIGHT TICKET DIRECTLY FROM THE AIRLINE. THE ONPY SALVATION FROM THESE SCAMS FRAUDS LYIERS AND HORRIBLE TERRUFING CRIMINAL GROUP WHIXH IS ONLY LEADED BY THREE PEOPLE DO NOT BELIEVE THAT DIFFETENT PEOPLE ARE ANSWERING THE CALL. ITS ONLY THREE PEOPLE ONE BOY ONE GIRL AND ONE LEADER AND THEY CONSTANTLY TELLING YOU DIFFERENT VERSION UNTIL THEY STEAL YOUR MONET AND OEAVE YOU STUCK IN ANY AIRPIRT IN ANY FOREIGN COUNTRY IT DOESNT MATTER TO THEN HOW LONG SND YOU WILL BE SHAKING CRYING AT LOUD SCREAMING CURSING EVERYTHING AROYND YOU AND YOU WILL NOT HAVE HELP CAUSE NOT ONLY YOU WONT HAVE THE TICKET BIT YOU WONT HAVE THE MONEY TO BUT A NEW FLIGHT TICKETS WITHOUT GETTING INTO PRIBLENS BECAUSE IF THEM WITH THE IMMIGRATION OFFICERS TOO. PLEASE PLEASE PLEASE I ASK YOU AVOID THIS TRAVEL FAKE AGENCY WITH THREE PEOPLE WHO ARE JUST STEALING MONEY AND I THINK THEIR REAL ADDRESS IS IN HONG KONG. BLESS YOU AND I HOPE YOU WILL JOT BE IN THE SAME POSITION AS I AM SHAKING AND TRYING TO FIGURE OUT A WAY HOW THE HELL ON EARTH I WILL LEAVE TO GET TO MY DESTIONATION AFTER TRAVELLING 25 DAYS IMCLYDING 14 DAYS QUARANTINE AND I HAVENT GOT EVEB TO THE MIDDLE OF MY JOURNEY. PLEASE PLEASE PLEASE AVOID THESE SCAMMERS FRAUDS BASTRADVTHEY ARE KOTHING BUT LYIERS DO NOT PUT YOURSRLF AND BORROWED MONEY IN THE SAME BIGHTMARE CIRCLE AS I AM STUCK NOW AGAIN IN THE MIDDLE OF MY TRAVELL AND ON TOP OF IT WITHOUT A FLIGHT TICKET. YHE WORST NIGHTMARE HORRRIBLE TRAVEL AGENCY EVER. PLEASE PLEASE PLEASE AVOID THEM AND BLICK THEIR EXISTENCE FROM BOOLING EVER IN YOUR LIFE A FLIGHT TICKET WITH THRN IF YOU DONT WANT TO HAVE THE SAME OR WORSE EXOERIENCE LIK I HAVE IT RIFHT NOW AND I HAVE NO IDEA HOW I WILL GET TO MY DESTINATION. GOD BLESS YOU ALL THEY DESERVE --------------------------------------------------------------------------1000000000000000000 STARS THE BIGGEST SCAM FRAUDS HORRIBLE NIGHTMARE LIKE EXPERIENCE YOU WILL GET WITH OPODO AND EDREAMS. IF YOU HAVE THE OPTION DO NOT EVER BOOK AMY FLIGHT TICKEYS WITH THEM NOT EVEN ONE SINGLE ONE IF YOU DO NOT WANT TO GO THROUGH THE SAME OR EORSE EXPERIENCE AND YOUR MONEY WILL BE GONE ON TOP OF IT AND STILL YOU WILL BE STUCK IN THE MIDDLE OF YOUR JOURNEY IN SONE AIRPORT WITH PROBLEMS EVEN WITH THE IMMIGRATION BECAUSE OF THEM. DO NOT BELIEVE THEIR OTHER PHONE NUMBERS THEIR COMPANT MAID HEADQUATER IS IN HONG KONG BIT THE REAL ADDRESS IS PROBABLY INDIA WITH THREE PEOPLE WORKING ONLY AND ANSWEING THE PHONE THAT IS WHY YOU WULL WAIT 30 MINUTES JUST AN ANSWERS AND THE PHONE NUMBERS ARE BOUGHT VIRTUAL PHONE NUMBERS WHO LEAD TO EXPENSIVE TARIFF JUST TO TALK WITH THEM AND YOUR PROBLEM WULL NOT BE SOLVED. GOD BLESS YOU ALL AND KEEP YOU FROM HARM AND HORRIBLE TRAVEL AGENCIES SCAMMERS AND FRAUDS AS OPODO AND EDREAMS. THANK YOU”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THIS COMPANY! Literally the worst service, I've been waiting for an update on cancelled flights for over 3 months. In the meantime, they have actually received the refunded money in full. You'd think that I might be notified or asked whether I'd like this to be refunded, but you would be wrong. If you wait on their chat site you won't get anywhere (2 hours and counting), their phone line 0 207 660 2215, they cancelled their normal number. Please if you're thinking of booking use any other website or go direct.”

Helpful Report

Posted 4 years ago

“Do not book with this cheating company. They take your money but do not refund when flights are cancelled. They are impossible to contact. Telephone numbers shown on their website are unobtainable and emails are returned as not reaching them. I even paid extra for cancellation insurance, all to no avail. It is time this lying, cheating company was stopped! I would have given them no stars if it was possible.”

Helpful Report

Posted 4 years ago

“Opodo cares about money only, not about customers. Shame on you!!!!”

Helpful Report

Posted 4 years ago

“hey Shitty website. They take commission and that’s all they care about. They dont help,I have been removed off a flight that slot exists, for a higher fare. Lesson learned, never again. phone numbers don’t work, they do nothing. Last time I will use Opodo and I recommend the same for all.”

Helpful Report

Posted 4 years ago

“You bastards! You crooks! You fraudsters! My flights got cancelled and you won’t give me my money back. You took my in good faith. The National press will hear about Opodo trust me.”

Helpful Report

Posted 4 years ago

“NEVER BOOK WITH THIS COMPANY! I booked flights with Opodo and since Corona Virus have been horrible! All my friends who booked with other companies were given refunds straight away. Opodo stopped all their customer support services. Only when I found a contact number on Facebook, did I manage to call someone. They promised a refund within the next 2 days, when I didn't receive it (I waited 9 days) I tried to call back and they had blocked my number!! I then had to use my friends phone (which worked) to call them. I still haven't received payment.”

Helpful Report

Posted 4 years ago

“Scam artists... don’t even try getting Cashback from... them”

Helpful Report

Posted 4 years ago

“We have been trying to contact Opodo and they will do nothing to accommodate. Everytime I have rang their contact number it has hung up on me automatically. We are getting in touch with our National agency board about this.”

Helpful Report

Posted 4 years ago

“I do not want to give even 1 star Booked flight 2nd June They cancelled 3RD OPODO did not email to tell me it was the actual airline that contacted The only contact you have with OPODO is a premium rate number which has cost me £168 over 2 days to try and rebook They requested an extra £461 to move to the next day flight and said although the website says book with confidence insurance this doesn't count while in a pandemic DO NOT BOOK WITH OPODO I recommend booking with the airline because at least they will help with refund Told I cant have refund I cant have vouchers ...I can only rebook in the future upto December2021 HOW ARE THEY GETTING AWAY WITH THIS ….ITS THEFT”

Helpful Report

Posted 4 years ago

“Avoid booking with Opodo. I paid for checked baggage when I booked and paid for a return flight with them. The payment for the case was NOT passed on to the airline, and I had to pay again (at a much higher rate!) The company misappropriated the money I had paid for the baggage, but refused to refund me. I will always book with the airline in future. Communicating with their Customer Service is a nightmare. Be warned!”

Helpful Report

Posted 4 years ago

“Scam and Fraud! Avoid avoid avoid! Appaling customer service at Opodo and an absolute nightmare to deal with, if I could give less than one star I would. Our flight due on the 16th May has been cancelled due to Covid-19. We called Opodo to ask for a refund a week before. They sent us to talk to WizzAir and asked us to send them written proof that the company is cancelling the flight. We did that and I sent them (voa a recommended eDreams email contact) a screen grab of or the WizzAir's cancellation message and their recommandation to ask Opodo for the refund. I asked the Opodo agent if this was proof enough or if they need anything else, they said they need to check with the air line to confirm the cancellation, but they will log my refund request and get back to us. A week later there was no sign from them so we called again. Another Opodo agent said that only the outbound flight was loged for a refung not the inbound! Obviously, if we can't get to a destination we will not be returning from there either. This was all in the middle of a global pandemic and lockdown, all the agents just talked to me like they had no idea of what is happening. Eventually, we were told they will log our refund request for the return flight as well and get back to us in five days. Yet we have not heard from them, so we called again to ask for any sort of confirmation that our refund request in being processed. We talked to yet another Opodo agent, who told us the refund for outbound flight is being processed but the refund for the return flight is not loged. We explained the history of our other calls and conversations to the agent, to which he replied 'don't worry, your money is safe with us'... Obviously, this made me very worried indeed. Again I asked Opodo to send us some sort of email or confirmation of our refund request, again we were told they will be in touch in three days and again it has been two weeks with no sign from them. We never had any communication to reasure us that our refund request is being processed. The Opodo customer service number is a premium one and making all the calls to them has a cost of about £10/call. Evrey time we talk to an agent, they are unhelpful and seem to actively try and disuade us from requesting the refund by asking us to repeat the same message and information over and over and over again, without them taking any actions to solve the situation. This all looks like a SCAM, they took our money for a service that was never rendered. Needless to say I would never use or recommed them and our advice to anyone thinking of using them is: AVOID AVOID AVOID!”

Helpful Report

Posted 4 years ago

“Terrible service. I spent £1,000 on Qatar Airlines flights to Singapore and they got cancelled due to Covid-19. The emails I received from Opodo pointed me to request a refund on the 'Manage Booking' section, which does not give users that option at all. All telephone numbers are now suspended, no one is answering phone calls. I will never use Opodo again nor recommend them, even if they somehow survive the crisis.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS DISGRACEFUL OUTFIT THEY'RE NOTHING BUT THIEVES AND LYERS. BELIEVE ALL THE NEGATIVE REVIEWS ITS THE TRUTH THEY USE FALSE PATHETIC REVIEWERS TO TRY TO MAINTAIN THEIR STAR STATUS YOU HAVE BEEN WARNED...”

Helpful Report

Posted 4 years ago

“This is probably the worst company you can book a flight with. Please DO NOT BOOK a ticket from opodo ever. There is no way to get in touch with customer service and you will never get a refund back. They will never make an attempt to contact you with any updates. Pay a little extra and book directly with the airlines.”

Helpful Report

Posted 4 years ago

“They do not return your money even if it is free cancellation. I booked a car for september 2020 and I cancelled it in 5th of May 2020. I still didnt take my refund! Absolute fraud. Never ever book from them. They have this automated message " due to high volumes...etc" which is total BS because i got my refunds from all other vendors.”

Helpful Report

Posted 4 years ago

“Flight cancelled on day of travel by airline re COVID 19. Trying to get refund since .Do not want voucher. As I will not use them again. All contact phones etc are no longer working. No response to emails or letters Appalling customer service. The parent company EDreams isn’t responding either. Do not book with them”

Helpful Report

Posted 4 years ago

“This company sucks!! Booked return flights to/from Thailand for a friend for a five week visit, because of Covid19 it has now been fifteen weeks & looks like being another four weeks. “Oh poo do not” have not been contactable or in contact 😡🤬🤯”

Helpful Report

Posted 4 years ago

“I am yet to hear from them, l was sent email.to update my flight but it would not load. I booked a flight from Lagos to Manchester which was cancelled due to the pandemic covid 19, but yet to get a positive response. I would mind if l get a response my ref number is 50402000732 ( cherish lrenuma)”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,742 reviews