Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Opodo is a fraudsters gang run by pakis. They canceling tickets and making you to buy new one by double prices. They are associated with pegasus and sharing froud money. Avoid both companies. Value your money and time!”

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Posted 1 year ago

“Absolute scam of a company I booked a BA flight through them and BA cancelled my flight . However Opodo only refund you the flight part and not the insurance or their ‘admin’ fees which equates to half the flight. So basically you get a flight cancelled which is out of your control and they won’t give you a full refund regardless of the circumstances. there is no reason whatsover to use them so don’t bother and book direct”

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Posted 1 year ago

“I got scammed by opodo… I bought a flight ticket. To my surprise, 30 days later, I was informed that I was billed for an ‘opodo prime membership’ using the credit card I used to buy the ticket. The message does not even tell me how much the membership is. I believe it is around US$ 70. I was never offered and never applied for this membership. I immediately cancelled the automatic renewal in 12 months. I tried to remove my credit card information from my opodo account. It does not seem to be possible. I do not trust opodo with my credit card information anymore and will now have to cancel the credit card. My recommendation, never give your credit card information to opodo. It is a stupid business approach. I am retiring in a few months and will travel extensively but will never use them again.”

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Posted 1 year ago

“SCAM! DO NOT USE OPODO OR EDREAMS!!!!!!!”

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Posted 1 year ago

“Total Scam. I booked a flight from Bangkok to Manila return. I also booked the hotel in Manila through Opodo. Apparently Philippine airlines cancelled both my outward and return flight. I was offered a different flight that was totally unsuitable. Opodo told me they had another flight for me. They told me confirmation would be within 48 hours. Time for my flight was approaching fast - I kept contacting Opodo they kept telling me to wait. Finally on the day I should travel there was no confirmation of this promised flight so I couldn't fly. This totally messed up my visit to Thailand and the Philippines. I ended up travelling back to Bangkok a couple of weeks later from where I was staying 3 hours away and then had my short trip to the Philippines. As it turned out Opodo claimed they were trying to book me on a flight that actually doesn't even exist. Since then back in July I have received no refund for either flight or the hotel.”

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Posted 1 year ago

“terrible aftersales service ... they put same name down twice on the booking .. with easy jet and hotel ... and then cannot correct the error .. the booking is a mess.”

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Posted 1 year ago

“Awful experience. Did not state at the time that I needed a Covid vaccination to fly, got to the airport and was told I could not fly and would need to speak to Opodo to book a direct flight that would avoid stopping via Miami. When speaking to 3 separate agents, I was told I needed to speak to the airline, I explained how important this flight was as it was for a funeral. They apologised and said there is nothing they could do. I even offered to pay extra, I actually pleaded at this point and was in tears, they said sorry I need to speak to the airline as they cannot change my flight or help. I have never felt so let down by a company and there is nothing they could say or do at this point that would make me ant to book with them ever again, I was also a prime member, imagine that. Imagine telling someone you cannot help them and they are going to miss a funeral, how do they sleep at night, you literally couldn’t make it up, it was like a living nightmare, I almost lost £800 and was told if I didn’t make the flight then I would lose my money, all I wanted to do was book a direct flight but they made this absolutely impossible. Virgin Atlantic advised to ALWAYS book direct with the airline as they would have been able to help so much more but can only do so much when booking via 3rd party, that experience put me off for life. I’m a fair person and in situations like that, regardless of my job I’m going to get that person on a flight to the funeral as I have morals! Awful company standards, no ethics or empathy for their customers. AVOID AT ALL COSTS. FYI I made the flight in the end with the help of the lovely virgin Atlantic attendant. Word of warning ALWAYS BOOK DIRECT WITH THE AIRLINE! There is so much more they CAN and WILL do for their customers!”

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Posted 1 year ago

“This company is a scam! They rob me selling me a ticket fake. Careful! I have already reported it and I hope these criminals are caught”

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Posted 1 year ago

“DON'T USE OPODO IF YOU EVER WANT TO SEE YOUR MONEY BACK!! Opodo and their insurance partner company eDreams have the worst customer service in the world!! If you buy an insured ticked, don't ever expect to see your money back, because you won't! However, they will make sure that you lose tons of your time and nerves while they are shifting responsibility, making you talk to idiotic chatbots until you go insane and finally give up, letting them keep the money they owe you, so you can have your peace of mind again. This is criminal and I am wondering how much money they stole from their customers so far. Probably billions. Criminal companies both Opodo and eDreams. STAY AWAY FROM BOTH!!”

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Posted 1 year ago

“Never use Opodo!!!!!”

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Posted 1 year ago

“I took the option of “cancel at any time and get a refund” option, but of course there is ALWAYS something in the terms and conditions which allows them not to refund you. Needless to say, I had to cancel my trip and was not refunded one cent even though I took the guaranteed refund option.”

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Posted 1 year ago

“Never but from.opodo.scam.they just took money and no tiket do not trust !!!after they took my money they cancell rezervațion and no refound”

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Posted 1 year ago

“I am choked! Opodo is a scam! Don’t book with them! Within a few hours they took $196 for a rental car I booked for five days and paid all the amount with my Revolut card. Arriving to the car agent, they inform me that they don’t take bookings made with the Revolut card, only bank issued cards. She kindly handles me the phone and gives me the customer service of Opodo to find a solution. In short after an hour on the phone with the employee Mahmoud he concluded that they will not provide me with any dealers to rent the car because I used Revolut and even worth they will take the full amount of the 5 days booking for them and not return any money! Can’t understand why they did not decline my payment with that card when I made the order on the first place!!! It’s a disgrace! I am choked and feel completely robbed and helpless!”

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Posted 1 year ago

“It is an organized scam. They subscribe you to their prime service and charge you 60+$ after your holiday. They would take your order, charge your credit card and then send you a mail that one of the connecting flights got refused. If you then try to cancel the whole trip, you lose 20% even if you have checked the refund option. I hope that the large airline companies stop working with these guys.”

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Posted 1 year ago

“As a PRIME member, the support I received was not what I expected given the cost of membership. I contacted Opodo many times, called 18 times and chatted with agents online, but none of them could solve my problem. I was in a motorcycle accident and contracted Covid in the hospital, which prevented me from traveling as planned. The airline offers a bonus policy in case of medical problems before the flight, but I never received this bonus despite my situation. However, it had to be done through Opodo. I also tried to change my reservation when the date was approaching and Opodo charged me 147 euros for this change. They then informed me that they couldn't do it and they had to refund me! In addition to the above, it is important to note that during my many attempts to resolve my issue with Opodo, I was constantly redirected to the airline, while the airline always sent me back to Opodo. This ping-pong situation between the two parties made solving my problem even more frustrating and difficult. Still no solution with several attempts... I regret this opinion, because I have booked many times through Opodo but I see that it is not worth it... It's very frustrating and sad. I am still waiting for my issue to be resolved and I am open to a friendly solution. Even change your mind in case it is resolved.”

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Posted 1 year ago

“I booked a flight through Opodo in January 2023 for sept 2023. It was an internal flight from mytilene (lesvos) to Athens. We were spending 2 days in Athens before flying back to the Uk. I had a problem initially with Opodo taking £59.99 for the prime membership which I was unaware of. After a bit of wrangling (and an exposure on twitter) they reluctantly refunded the £59.99. For the following 9 months I received emails about my flight to athens in September, mainly trying to get me to book hotels etc. on 11 September (today) I received an email from Opodo saying they were unable to check me in online (I had previously tried). I tried with the airline direct (sky express) and it couldn’t find my reference or name. After spending a couple of hours trying to get through to the airline, I finally got through only to be told my flight had been cancelled on 7 January 2023, the day it was booked! Sky express wouldn’t help, they said I needed to contact the agent, Opodo. After another very lengthy waiting time, I was told the sky express had cancelled my booking and they don’t know why! They offered to refund me £81 although our flights were around £130, but we then had to get another flight which cost us £250 and not until late at night so we will miss the first day in Athens. This is absolutely unacceptable and no one will take accountability. I will never use opodo again. They are total scammers!”

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Posted 1 year ago

“Entering passport details on my phone prior to getting boarding passes. . Calendar showed one month at a time. So to enter my date of birth (I'm 70), I had to press arrow key 840 times to get to the right month. Add to that another 800 times for my wife.Then to put in passport issue date and expiry date, (10 years apart) I have to scroll with arrow key another 120 times, for me, and 120 times for my wife. Never seen a site before that simply won't let me type in the date I want. Not using opodo ever again.”

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Posted 1 year ago

“I unwittingly booked a Ryanair flight through Opodo. When I tried to look up my itinerary, I was told Opodo had no right to sell me the ticket and I had to be verified I paid and did the verification, but still could not access my itinerary I called Opodo to explain because I wanted to change my date before the time limit was up. Opodo told me to call Ryanair then Ryanair told me to call Opodo and this went on for the best part of the day till my time limit who is up to change my dates for the flight so I have lost all my money and wasted a day. I would stay very very clear of this company, as I feel they are a scam they should make it clear they are a third-party who has no right to be selling tickets for Ryanair and that you’re going to have to go through this whole process. Stay clear you’ve been warned .”

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Posted 1 year ago

“Same feedback as the rest of reviews. Appaling support, website flight information not the same as on the Mobile App, which one to trust. Support is appalling, no human agent is ever available. Horrible, horrible service.”

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Posted 1 year ago

“Just horrible experience with Opodo. Shame on them really.Put me 3 days and 5 hours on phone to tell me you can’t change your flight for free. When I called Turkish airline directly . They said you can change it free of charge through your agent opodo? They didn’t at the end because they wanna steal your money .they also changed my booking for a hotel three times and put the price up and one of my payments stayed in pending because of their fault and I couldn’t use it. I have to call them 5 times to get my refund. They usually send you a link for complaints but in principle no one cares when you explain the issue in the link they have sent you . Total failure. Last ever booked with this mickeymouse company and their supporter who always throwing stones on your way to not get what you want. Shame on your dirty business. I have all the communications and emails which shows not responded correctly. Or doesn’t make any sense whatsoever. Poor support with no manger to get the responsibility or at least come back to you and talk to you”

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Posted 1 year ago

Opodo is rated 1.0 based on 1,742 reviews