Name: Opodo
Address: -, - -, London
Rating: 1.04

“Opodo = Online Scam I have booked a flight for my wife through Opodo and got an email saying that the flight with BA was Confirmed, they even sent me the flight number. On the day of the flight at the airport, she got told that she was not on the flight. BA said that Opodo "reserved" the seat but then they have 24 hours to pay or the seat will go back to sale again. Looks like they "Forgot" to pay, but BA told my wife this is happening a lot with Opodo. Called costumer service and it was a waste of time, no one even apologised. Emailed them a few days ago but also, radio silence. Would not recommend using them.”

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Posted 7 years ago

“Booked my ticket and final price showed up on the page (right before I hit purchase which means that includes everything) was different than what I got charged. So contacted them about the issue and here is their response (there was no alteration of any kind, I just did a purchase) : "Any alteration that is permitted on a booking (cancellation and/or modification) will be subject to handling fees. Opodo reserve the right to charge you a service fee of 23.17 EUR to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier. Details of these charges are contained within our Terms and Conditions which customers accept prior to choosing to complete their purchase therefore, regrettably, Opodo are unable to consider a refund of the handling fee you have been charged." So replied and asked that firstly, this service/administrator charge should show up on my final payment, and secondly, send me the link to this terms and conditions of yours you are claiming, and this is their reply: " We would like to inform you that as we have already advised you regarding your payment in your previous email. However, we also advise you that we are unable to provide any page for this and for this you have to check your payment page at the time of booking that what is the charge for making the booking with the Opodo website so that you will be able to see your service fee for your booking. Moreover, in order to properly assist you regarding the subject indicated in your message, please contact us on one of the following phone numbers: UK Telephone 0800 026 5911 (toll free number) Australia: 029 1995336 ($0.07/min) International calls: +61 29 1995336 " They just trying to put you in a loop for their sloppy business.”

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Posted 7 years ago

“Worst customer care ever - inexistent. They changed the return flight company without any question or warning for some unknown charter operator. Unbelievable.”

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Posted 7 years ago

“2 tickets Vienna Stockholm: OPODO 982,32 (with Austrian Airlines) The same tickets from Austrian Airlines: 757,92 The difference and OPODO profit 29,55 %. Opodo Web site is confusing.”

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Posted 7 years ago

“They get a bad press on forums because those who get a bad service are disproportionately inclined to post. I have used them for years; I can't say whether they get the best fares, but there is always a range, and presented well. Booking is easy. I have had to ring them on several occasions but always got through reasonably quickly and had problem resolved. My only grouse is that they advertise offers but the voucher code is not recognised when you book. Had to chase this with them. I recommend them.”

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Posted 7 years ago

“i was happy that they offered cheap ticket, but later realized i didn't really get cheap ticket when i received credit card bill .They used very high exchange rate. In the end, I paid about same amount with the ticket directly buy from airline”

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Posted 7 years ago

“Would not honour their price match guarantee. The full details were not revealed until several days after booking. Do not deal with this company as they hide their costs etc until it is too late. They do not answer emails.”

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Posted 7 years ago

“Did not book luggage on the flight and then refused to refund the money paid.”

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Posted 7 years ago

“Opodo - A lesson on terrible customer support. Avoid at all costs. Avoid Opodo at all costs. There are 100s of better online travel agents which will save you a lot of time, stress and probably money. My company booked a flight with Opodo and requested to receive an invoice, which was promised to arrive a few days later. That never came. So we got in touch and opened a ticket with their customer service on the 28th February!!! It is now 4th May! 6 emails, 8 tweets, and 1 response from one of their 'customer support' team members and I'm no closer to getting that invoice sent over. DISGUSTING. SIMPLY DISGUSTING SERVICE!! One star does not do Opodo justice! I will make it my crusade to report you to all of the relevant authorities including ABTA, IATA and the Trading Standard Institute and Department of Transportation. A martyr for the cause if you will. Everyone should know what an awful company you are. In addition to my initial complaint, unsubscribe links in your marketing emails were not included on multiple occasions - this will be forwarded to the relevant authorities in both the US and the European Union. I question whether Opodo realises how obnoxious and poor it is to email a customer repeated marketing offers while they awaiting responses from support agents. If I wasn't already triggered, that surely set me off.”

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Posted 7 years ago

“Total thieves!!! Their service provider cancelled the flight and left me hanging. They would not refund me even after 3 attempts and 2 hours of sitting on the phone.”

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Posted 7 years ago

“They booked our round trip flight from London for our wedding in Greece...or so we thought. When we were getting ready to return home to London, we discovered that they hadn't actually booked the return flight...although we received an email confirmation and receipt that "confirmed" that they did. They could not book our return flight at a similar price to what they had agreed upon in the email confirmation. They could only give us last-minute fares. I spent hours on the phone (on international calls) trying to find someone in their organization who would help us. No one seemed to care. They said we should have made sure that we got an e-ticket email. Their incompetence and complete lack of accountability cost us over £600. Never again!!!”

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Posted 7 years ago

“Dont bother booking with them. Dont' let cheap flight fools you. go somewhere else worst experience ever. I booked a flight from Sydney to Melbourne. The next day I've got an email saying that the flight I booked is not available and they offered me a new time slot but i can't fly that time. (going with Tiger air and back with jet star i think) So I called them to cxl all my booking and I will book my flight again. I've got an email confirmed all cancellation from them. Then another week or two later they still charge me for the ticket. and on the next billing I've got an anonymous charge in my credit again. I've tried to contact them but it seems like very difficult to talk to someone who can manage this matter. if you email them, they will say someone will get in touch with you but NOOO!! no one ever contact me. Once I got contacted with them their staff said that my refund is on my way, I need to wait. up until now i think its almost 2 months I still haven't get my refund and I couldn't contact them again. This is international booking. I've paid so much for calling them too. They over charge me for almost 600 AUD!! one was about 500 AUD saying that they cant cxl my 1st booking (when i have email confirmed from their staff saying that everything is cancelled) another 100 AUD was an anonymous charge, i checked all my reference, i don't have that reference number and it's not mine.”

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Posted 7 years ago

“I wish I had read these reviews before I booked. I paid and extra £20 for their so called Premium Service. What a joke. I have had to do everything myself. I had booked extra leg room seats. They charged me for this and than told me I had not got them because of security reasons. I emailed tech and after not having a reply got onto the airline myself. They sent me confirmation of my booking with the seats that I had paid also an extr £500 for. ( Manchester to Sydney). After 4 days Opodo sent another email saying the seats were not booked and I had to phone the airline myself. When I challenged them about this so called Premium Service, all I am getting is a load of rubbish. I asked for a refund of my Premium Service fee, and they sai d I could not have it as normally, the service is excellent. I am lost now.”

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Posted 7 years ago

“Horrible customer service!!! Asked for a VAT invoice online at the time of buying the flight tickets, they sent me the wrong one. Now, I've been trying to get the correct VAT receipt for 2 weeks, applied for one on the website 4 times, got the confirmation email saying it's on its way, phoned them many times, spoke to supervisor, I was promised that it'd be sent in 30 mins, still waiting to receive it. Absolutely incompetent customer service reps promising the world but delivering very little in reality. Disappointed!”

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Posted 7 years ago

“They did not confirm my flight till last minute and asked me to pay £99 for flight worth £29 I refused to pay £99 and advised them for a refund They used my card against my permission to book the ticket. The call centre has placing my calls on hold for average 45 minutes and in the end call drops. Worse experience ever, stay away if you can”

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Posted 7 years ago

“Where to start...: - Worst customer support I have ever received - Terrible treatment - Scandal - NEVER TO BE USED AGAIN I have left a review on Trust Pilot about my experience with Opodo and it managed to generate some interest from them after a week of trying to contact their 'non' existent customer service team. Needless to say they were absolutely awful in following up and supporting my request. All I wanted to do was to change my flights. I had tried to call them at least 3 times before I left the review and I was on hold for 30 minutes whilst being told that I had a waiting time of 2 minutes. No one answered, I was left with the bill... I kept reiterating that whilst Opodo chooses to take their sweet time in responding to me I am the one who is going to suffer with the increase in air fairs. It got to the point where I had to plead with them to try and see my situation from my point of view, to be in my shoes whereby the prices are going up on an innocent mistake of booking the wrong flights. I received an email from Opodo. Namely someone called Moreno who was absolutely useless. I asked him many questions. I gave him detailed description of what I would like to do with the flights (eg. what dates to change them to, the times and the new locations) but he was not able to respond with any care, enthusiasm or support. Simple one line responses with no interest in solving my problem until he finally appeared to give up and tell me that I could not change my return flight as it was with a budget airline (Easyjet). I know you can change flights with easyjet. I have been informing all of friends, colleagues and family not to go anywhere near Opodo. The service is the worst I have experienced in this market and I travel regularly and therefor have a lot of experience with travel agencies etc. DO NOT USE THIS COMPANY. THEY ARE THE WORST IN THE BUSINESS. GO SOMEWHERE ELSE.”

Helpful Report

Posted 7 years ago

“Where to start...: - Worst customer support I have ever received - Terrible treatment - Scandal - NEVER TO BE USED AGAIN I have left a review on Trust Pilot about my experience with Opodo and it managed to generate some interest from them after a week of trying to contact their 'non' existent customer service team. Needless to say they were absolutely awful in following up and supporting my request. All I wanted to do was to change my flights. I had tried to call them at least 3 times before I left the review and I was on hold for 30 minutes whilst being told that I had a waiting time of 2 minutes. No one answered, I was left with the bill... I kept reiterating that whilst Opodo chooses to take their sweet time in responding to me I am the one who is going to suffer with the increase in air fairs. It got to the point where I had to plead with them to try and see my situation from my point of view, to be in my shoes whereby the prices are going up on an innocent mistake of booking the wrong flights. I received an email from Opodo. Namely someone called Moreno who was absolutely useless. I asked him many questions. I gave him detailed description of what I would like to do with the flights (eg. what dates to change them to, the times and the new locations) but he was not able to respond with any care, enthusiasm or support. Simple one line responses with no interest in solving my problem until he finally appeared to give up and tell me that I could not change my return flight as it was with a budget airline (Easyjet). I know you can change flights with easyjet. I have been informing all of friends, colleagues and family not to go anywhere near Opodo. The service is the worst I have experienced in this market and I travel regularly and therefor have a lot of experience with travel agencies etc. DO NOT USE THIS COMPANY. THEY ARE THE WORST IN THE BUSINESS. GO SOMEWHERE ELSE.”

Helpful Report

Posted 7 years ago

“Had no conformation of flight details,tried to re adjust flights told the wrong ref number,6 digits , after long awaited phone conversation with a man who spoke broken English there web site requested a 10 digit reference number, was told my email address did not match anything but was good enough to remove £300 from my account”

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Posted 7 years ago

“Can never get through to anyone on the telephone. Never sure if you are being transferred to a representative as often line is silent. Opodo took money to pay for hold baggage as offered and requested , airline confirmation was hand luggage only. Impossible to get sorted out quickly. Still waiting. Will try not to use Opodo again.”

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Posted 7 years ago

“It's been 3 days that I'm trying to contact Opodo regarding on one of my flights (that was cancelled). Every time I wait at least 40min on the line and no one answers. I need to work , to study, I have more things to do... This is just unacceptable!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews