Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,771 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

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“Stay Away!!! I found a great deal on a flight - and decided to book it through Opodo. After booking a great deal that I found with Opodo, I have spent the last 2 days waiting, waiting, waiting for confirmation. I spent over 1.5 hours total on international calls with them (there is no email option with customer service). Twice I was cut off. Twice I was told that the price of flight had gone up. The final price was 100 Euro higher than original PER TICKET. Needless to say I lost the deal, canceled my booking and will NEVER use OPODO. I took the time to write this so that others can avoid a similar disappointment.”

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Posted 6 years ago

“Avoid at all costs. Do not be tempted by their cheap prices. They will take your money but you will not have a flight. They operate terribly. Book direct with the airline!”

Helpful Report

Posted 6 years ago

“I had never booked with opodo before and heard it was cheap, so I figured why not. But it was a nightmare! Wish I had never even contemplated it! I was going to Cyprus last minute and had booked my flights with opodo the night before. I woke up in the morning excited to go, after spending the whole day before searching for the best flights. I booked the more expensive flights so that I could leave early in the day. But when I checked my app it stated that my outbound flight was still pending, but my inbound flight had been confirmed. I quickly called them to see what was happening, before I left for the airport. The advisor popped me on hold, just to tell me that they had taken my money, but not booked an outbound flight because it was fully booked and if I wanted a different flight out I would have to pay them another £200. How can they take your money and say they are booking your flight and then just not do it! He said that in their terms and conditions it states it takes 6-24 hours to confirm a flight, so why do they book same day flights!? And why do they not highlight this to you before you book a flight that's departing within 24 hours!? When you book with easyJet they give you all the reminders as soon as you even click to search a flight departing soon! This is disgusting!... I couldn't pay another £200 for a different flight so I asked for a refund, so on top of making me miss out on my flights the advisor had the cheek to tell me I must contact easyJet myself to get a refund for my inbound flight! And that my refund wouldn't come through for 10 days! So they're holding on to my funds for 10 days! If I had not called, I wouldn't have known, even though they were aware that my outbound flight had not been booked, yet they didn't even bother let me know! Why does it say pending? Why not declined!? They are not responsible retailers and they do not care about their customers! All this stress could have been avoided if opodo had just stated that they can't book same day/24 hour flights. Because they took my booking, I didn't book with anyone else and the on the day flights, that were late in the day and originally cheaper than my flight, had just risen £100 more than my flights. My trip was only meant to be a few days, but by this point it wasn't enough time and it cost too much, so now I couldn't couldn't go away. Opodo robbed me of my getaway, they didn't care. They are disgusting.”

Helpful Report

Posted 6 years ago

“I booked a flight through Opodo on Friday to fly back to the UK early Sunday morning. I received an email to say that I would receive confirmation of my booking "shortly". Well I received an email over 24 hours later to confirm that the flight was not booked. I contacted them on Friday evening asking to confirm as soon as possible as I needed to book transfers and train, only to be told that it could take up to 24 hours to receive confirmation. So with only 17 hours left before I should have flown, I am told I wouldn't as the flight was no longer available. It was the first time I had used a 3rd party and it will certainly be the last.”

Helpful Report

Posted 6 years ago

“I booked a flight for a friend in Moscow to come to the UK when she went to print the tickets out she couldn't access her account so she called me and I called opodo even their people couldn't get into the account, and told me to call back in 2 to 3 hours ..I did this and they were still having problems and I was told to call again in 2 to 3 hours . I told the guy by that time she will have missed her flight but he still couldn't help .. she missed the flight and it wasn't until midnight that night they got into her flight account details ..the guy then said she had missed her flight (surprise surprise) and because we hadn't cancelled within 24 hours before I have lost my money even though I insured on their advice where the guy told me I was covered for %80 of any costs. I will never use this company again”

Helpful Report

Posted 6 years ago

“I decided to book flights with Opodo - for me it is a well known name and despite reviews i had confidence in them. MISTAKE. Obviously they can't treat everyone like they did us or they wouldn't be in business at all but ....... We had flights AGP-LCY then connection LHR-DEL. Unlucky for us it was the day (12 February) that LCY was closed due to finding unexploded bomb in the Thames. No notification from Opodo. No one answered the phone when we tried to ring to book alternative. We booked alternative flights at our expense and made the connection to Delhi. Kept ringing Opodo. Not interested. When I did finally speak to someone they knew nothing about cancellation. They are refusing to refund that part of the journey. Airline says it was booked with agent so claim with agent - makes sense. Except that agent refuse to do anything. They refer me to airline. Airline refers me to Opodo. 6 months going round and round in circles and getting no refund/compensation. My advice - book direct with airline. If there is a problem they are responsible. I certainly would not use Opodo again. Their customer service is rubbish.”

Helpful Report

Posted 6 years ago

“AVOID!! They mis-sold a flight which left me stranded in a foreign country with potentially no alternative flight home for at least 4 days. Advertised the 3 leg flight as having no self transfers and 'minimum' time inbetween first and second leg being 1hr - yet when I checked in was told that it actually was a self transfer and there was no way I could collect my luggage and go through immigration in time at the connecting airport to catch my flight home. No help from Opodo whatsoever - just spouted the company line.... I ended up having to pay through the nose just to get a flight home at a reasonable time. Awful awful experience - so stressful and not worth the trouble/ saving. They do not check the validity of the flights they sell - I would not advise using them.”

Helpful Report

Posted 6 years ago

“Do not use these idiots, I booked flights for the world cup domestically in Russia. They told me 1 day before they had to cancel my flight back to Moscow. I can now get no flights and have to miss out on the games I came here to see, not to mention they're still charging me for the flight out to the game I can't get back from. About £2,500 from one of their idiotic mistakes. DO NOT USE, avoid at all costs”

Helpful Report

Posted 6 years ago

“If I could I would give no stars. I encountered multiple issues using the Opodo app and dealing with customer service. They were unhelpful with a delay, a name change and a cancelation due to being hospitalised.”

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Posted 6 years ago

“Cancel for Any Reason Guarantee NOT TRUE!!! Worst Customer Service!!! I purchased my tickets with Flight Cancellation Insurance and Cancel for Any Reason Guarantee. Something very important came up so I called customer service to cancel my flight but to my surprise the representative said it was not possible. So what happened to the Cancel for Any Reason Guarantee that I paid for????!!! And to make matters even worst, the customer service representative would not give me his name. I tried asking for his supervisor but he would not transfer the call either. I called 5 times but the same customer representative kept on hanging up. This has been a horrible experience for me. I lost money because of the lies and false information on their site. I will never do business with Opodo again!!!”

Helpful Report

Posted 6 years ago

“Terrible experience trying to get a refund for a cancelled flight. Have been calling for 10 days, every time I am told that the operator "needs to check something with the airline", then I am told I "will receive a call back within 24 hours" and an email confirmation of the call. Never receive any call backs after this, and have to start from scratch each time.”

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Posted 6 years ago

“Be very careful - advertises cheap fares that aren't. Booked via Opodo - charged £911 - received booking confirmation from Easyjet for £785. Charged £126 - for nothing. I'll take the financial hit and chalk it up to experience, but this is the first and last time I use this site. That's what happens when you trust advertising!!”

Helpful Report

Posted 6 years ago

“I had confirmations for flight and hotel for a side trip to Glasgow when visiting Ireland for two weeks and when I went to the airport, I found out they didn't actually book the flight. The airline wanted a large amount of money if we wanted on the flight. We declined and went back to my partner's sister's house to enjoy the rest of our vacation. I wasn't going to let this upset the rest of my vacation. I call OPODO on my return and was simply told they didn't actually book the flight and no reason why not. Now we have to deal with the hotel and the rep gives me two different numbers to call as she only deals with the flights. Guess what, the numbers are both out of service. It's costing me money to call them from Canada and I'm still out money. What a terrible company!!!”

Helpful Report

Posted 6 years ago

“please stay away from this company as they made me loose my flight,The company sent the booking ref, took the money from my account and fours hours later they put the money back without me been informed just because the flight fare went up.I was told this two days after via a email,by this time I have already booked a hotel.All they could say is sorry.Joke! of company”

Helpful Report

Posted 6 years ago

“Their online booking form does not state first name, family name etc and so our flight tickets were wrong!!! Expect to be on hold for hours, cut off or when you finally speak to an operative they will inform you to ring back due to IT issues. They are an absolute disgrace. Never again!”

Helpful Report

Posted 6 years ago

“01/05/2017 i booked return flights from Gatwick to Prague for 6 people. for February 2018. Outbound was with Smartwings TNGMTO and return was with easy jet ES6C6WM. The outgoing was in the evening so my kids could go to school for a full day. After paying i got the reservation numbers. I then tried to log onto smartwings to reserve seats, could not log onto the flight, i did not worry as i had just recieved the order confirmation. Logged onto easyjet, i had to register, then pay a bit extra to reserve seat and extra baggage (snowboard and suitcast). I waited 3 months to then try log into smartwings to reserve seats, the website could not find my reservation. I called smartwings in germany i think and they could not find the flight, Called opodo and it was difficult to communicate with there call centre, but as it turns out, the flight was cancelled. OPODO did not contact me about this, so i had to pay for new flights for the 6 of us while OPODO tried to get me a refund. It took about a month and i got a full refund for the cancelled flight. For the new flights i logged onto easyjet and found a flight the same day at 6pm so my kids had a half day at school. the flight was 60% full so if i had found out a bit later it could have been very costly considering i had booked accommodation and car rental for or arrival date. I have used OPODO again for another trip to the USA this year, flying in October 2018. 3 flights, first Gatwick to JFK, second JFK to Las Vegas, third Las Vegas to Gatwick. The 2 flights from and 2 Gatwick are with Norwegian Air. I fell a bit misled as when i tried to reserve seating i had to pay quite a bit extra Almost £180 and i will have to pay roughly the same if i want Meals on the flights. These prices should have been highlighted when showing me the deals.”

Helpful Report

Posted 6 years ago

“Booked a flight and then unfortunately needed to change the flight for two days later. After four phone calls totalling 1 1/2 hours and just being left on hold with a promise of someone will talk to me, I just had to give up and stick to original date, even though I had paid for a flexible flight and cancellation insurance. A shameful company!! I would never use them again! I feel I was conned and there was nothing I could do about it, they had my money and you can’t talk to anyone only listen to music and eventually get cut off. I have yet to find out if the phone calls were at a premium rate and that they made more money from me, by making me wait! A total disgrace!”

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Posted 6 years ago

“after booking I had an issue and they didn't even respond to my email, simply NO service. Additionally their price wasn't competitive compared to booking directly with the airline. Overall frustrating and costly experience with very poor support.”

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Posted 6 years ago

“The comments on Opodo's website are misleading and borderline fraudulent. My round trip reservation was from Atyrau, Kazakhstan to Amsterdam, on Air Astana. I added the Cancel For Any Reason Guarantee to my purchase but it was not registered. The description for the Trip Cancellation insurance was not very clear and the Terms and Conditions were sent via email AFTER I purchased the insurance. I don't agree I should receive the terms & conditions after the 24 hour waiting period has passed. Also Opodo does not clearly communicate nor identify the insurance is for a verifiable and valid health emergency only. Personally I would classify this misrepresentation (not honoring the Cancel For Any Reason Guarantee, or misleading/misinforming the buyers on the full intent of the Trip Cancellation Insurance) as a scam by Opodo. Additionally, they state they have Free Cancellation. If Free Cancellation is only valid for 24 hours from the time of purchase, then it should clearly say so. However, Opodo's web site says some of the flights have free cancellation, but they put a reminder on another page about their Same Day cancellation which again is misleading and confusing. Most importantly, I didn't receive a confirmation for 24 hours. So I never knew if my ticket had cleared. My online bank showed an Air Astana airline (not Opodo) amount pending, which 3 days later, it never went through and in fact it is no longer pending at all. The only fee that has gone through is the Opodo handling fee of $79 USD. Another misrepresentation is, when the Opodo website's cancellation page makes the statement to contact the airlines directly for cancellation which is incorrect. I called Air Astana and they said they can't cancel it, and I had to call Opodo back again and waited another 40 minutes to speak with a representative. After a long and grueling conversation with a non-English speaking Indian national, who could hardly understand me and I could hardly understand their accent, I was informed the purchased the trip cancellation policy at the time of booking, and the Trip Cancellation Insurance, neither of them are of any use and I will receive no refunds nor credits whatsoever. I will never buy through Opodo again. Always use the carrier's websites directly and avoid middle man fees and risks.”

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Posted 6 years ago

“Impossible to get through to make urgent flight changes. I have tried several times over the last 6 days (total of 4hrs waiting for answer) Go somewhere else guys for the sake of a few quid it's not worth the risk”

Helpful Report

Posted 6 years ago

Opodo is rated 1.0 based on 1,771 reviews