Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“I have had a cancelled flight 5 months ago and since then I ve been trying to contact with them and ask to act on my behalf since they are the agents!!! Very bad service and unreliable company! Never again!!!”

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Posted 3 years ago

“Avoid , flights ‘cancelled’ by the airline are not cancelled and Opodo does not refund you. Reason given is that airlines don’t refund for 6 months which is absolutely incorrect. Opodo basically keeps your money , does not respond to calls, chats nor emails . This is fraudulent behaviour . Google should be removing this company from their sides .”

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Posted 3 years ago

“If there was below a zero, I would have done so. The reason I’m sharing this is first to warn anyone to buy through Opodo to think twice as it seems this one is just another Con and all they care about is money. Customer service that if it exist is shameful and no care what so ever. Your calls will be answered in some room in India where I’m sure they slave humans and pay them as little as it could possibly be. Please avoid using it under any circumstances”

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Posted 3 years ago

“At the beginning of June I booked two flights with a Prime Trial Membership. This was terminated in due time. However, Opodo debited € 74.99 on July 1st from my bank account. The day my Prime membership "started". Long story short: I've been calling customer service for two months now. Though the person is very friendly, he is not very helpful. I have neither received a proper answer nor my money back. Everytime I call them, I am told that I am not a Prime member and that I have not been debited any money. Although Opodo has already received the receipt that clearly states something else. I've worked in service for years and I am really patient and understanding. But not reacting at all and costing me so much time and energy, is really the worst customer experience I have ever had.”

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Posted 3 years ago

“Catastrophe!!! Never again.”

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Posted 3 years ago

“If I could give them zero stars I would. Booked a flight to America but can no longer go due to covid. Cant actually get through to speak to someone been on hold twice for 1 hour and 1.25 hours respectively. Their customer service is either non existent or just awful. I am going to lose £500 here. Never use them again. Ever.”

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Posted 3 years ago

“now my bank is chasing opodo edreams up and if they dont pay my refund it will go to visa for decision please never use this scam company for anything and tell as many people you can how bad they really are”

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Posted 3 years ago

“They are thieves and scammer I don't understand why Opodo is still operating help your self and don't ever use this booking company.”

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Posted 3 years ago

“I booked two tickets from FRA to JFK at the advertised cost of 516 euros. The tickets wound up costing over 700 euros with all the hidden charges. They charge 29 euros for an ESTA and ESTAs only cost 14 DOLLARS”

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Posted 3 years ago

“Never again. Stole my money. Respond the same every time I ask or my money back. NEVER AGAIN OPODO !!!!!!!”

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Posted 3 years ago

“Very bad experience I need to contact them from Brazil to change my flight but they did not answer the calls . Avoid Edreams”

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Posted 3 years ago

“Opodo is a scam - making you pay up front, not providing a service and using B*llsh*t T&Cs.”

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Posted 3 years ago

“I bought tickets 2 months ago on Opodo, after which they took my data from the card and I woke up today that they stole my € 55 card, without telling me anything. Don't buy tickets from Opodo it's a scam ' .They will steal your money from the card.”

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Posted 3 years ago

“tl;dr: They didn't actually book the tickets I booked with them and didn't notify me so I missed the flight because of them. I booked a flight with them and when I wanted to check in following their email asking me to I couldn't. I contacted their support and was told that I had no tickets because the booking failed. This was on the day of the flight! They didn't bother notifying me at all about this but continued to send emails asking me to check in. They just said I have no tickets and made zero effort to help. I've seen a lot of bad airlines and a lot of bad OTAs but I've never seen one as incompetent as Opodo to not actually book the tickets. This is the last time I use this joke of a company.”

Opodo 1 star review on 28th September 2021

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Posted 3 years ago

“Terrible, my advise save your money as they are no real people, the whole opodo are based on robots. You book the ticket, you use it, then no issues but the minute you decide to change the dates or cancel the ticket then none of this will happen , I have been 3 years now chasing them. Initially I wanted to have a date change and no one approachable, now I am looking for a refund and no email and the phone number , you will stay for 1 hour exactly before the line cut off. Avoid them”

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Posted 3 years ago

“Absoulte joke of company. Needed car in emergency. They took payment for car rental and insurance. There was no car at the airport but they won't give me my money back. I can't state clearly and loudly enough how much stress this set of thieves have caused me. AVOID AT ALL COSTS”

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Posted 3 years ago

“I rented a car through them. RED FLAG! Avoid at all costs. Never would I do this again! They're selling you insurances (through AXA) that are not accepted on arrival at the airport and their policies aren't matching the car rental company's policies. And the best part is: You won't get a refund for anything. There's no way for you to claim anything back. DO NOT. BOOK. A. CAR. WITH. OPODO.”

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Posted 3 years ago

“Terrible company. i bought a flexibile flight tichten. and now its not flexible. only if i pay €300... :( thats what they call flexible”

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Posted 3 years ago

“why why why do you steal money from people opodo you know what you do that is why you are now called the most scam so called travel agent you should be ashamed and i am happy people contact me to say they will never use you and they will pass the word on to other people all over social media”

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Posted 3 years ago

“VERY BAD COSTUMER SERVICE!!!! Booked my flight via Opodo on British Airways, i needed to change the dates NO ONE got back to me after 3 days. After I cancelled online, i receive an email telling me to go directly to BA to proceed with cancellation. When i go to BA's website they told me i need to go back to Opodo. I called them back (already a journey to talk to a human being) and they confirm me i need to talk with BA directly... I talk to a human operator on BA (another epic journey) and they then tell me they are not able to cancel or modify my ticket if Opodo does not allow them... SERIOUSLY!!!!!!! iTS LIKE A DOG BITING HIS TAIL!!! An no one is taking ownership of the situation... its becoming RIDICULOUS!!!! AVOID AVOID AVOID OPODO IF YOU CAN!!!!!”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,770 reviews