Oponeo Reviews

Name: Oponeo
Rating: 1.68

1.7 Rating 100 Reviews

16 %

of reviewers recommend Oponeo

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1.7

Based on 100 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Oponeo 5 star review on 5th September 2024

Johannes

Anonymous

Anonymous

Anonymous // 01/01/2019

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“I ordered four tires from Oponeo, one of which already had a visible defect before mounting. I took photos of the damage just in case, as I initially believed it wouldn’t affect the tire’s performance. When I finally had the tires mounted a few months later, it turned out that this exact defect caused the tire to lose air. Despite providing clear photographic evidence, my claim was rejected after months of back-and-forth. Oponeo now falsely claims that the damage occurred when the tire was removed — completely ignoring the fact that the defect had been documented before installation. I am extremely disappointed by the poor communication and unfair treatment, and I cannot recommend Oponeo to anyone.”

Helpful Report

Posted 1 week ago

“Ordered 4 Kumho tyres on 06/12/2024. On the website it said 3-4 days delivery. Suited me perfectly as it was a time for me to change my tyres. Went ahead and placed order (it was 2 different orders due to 2 different sizes). 4 days later first 2 tyres were shipped through DPD (It was Tuesday 10/12/2024) got them only on Sunday. So total delivery for first 2 tyres was 9 days even though they stated 3-4 business days delivery but it's been more. Then obviously I needed other 2 tyres so I can put them on my car. Around a week later I have contacted them to see what's the story as we are coming up to Christmas and my tyres are on edge.. I really needed to change them. Long story short I got reply from them that tyres were shipped on 6th of December and system never sent me tracking. So I went ahead and check tracking it said parcel was handed into GLS. I checked a week later status of the tracking didn't update. Then around 18th of December I got reply from oponeo saying that they started investigation. On 23rd of December they told me claim has been resolved and told me do I want a refund or replacement. So I went ahead and told them that I was a replacement considering I already got 2 tyres and I needed other 2. So now it's 2nd of January and I'm still waiting for those 2 tyres. It's such a bad experience with OPONEO I would think twice before using them. Im not even 100% sure will I even get my tyres at this point. I feel like I got scammed.”

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Posted 3 months ago

“I’m still waiting a refund on tyres supplied, after their courier collected them some 3 weeks ago, and many chasers. Will not use them again.”

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Posted 3 months ago

“Price friendly and helpful on phone is terms of choosing the correct tyre for my car . However the stated 3 day turnaround of my purchased tyre ended up take 12 days .”

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Posted 4 months ago

“Would not recommend. Ordered, took 3 weeks to come. I had to call back and fourth.”

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Posted 5 months ago

“Very bad customer service in the Netherlands! You sold me a new tyre that was damaged! I want my money back. Ordernumber: 152267842”

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Posted 5 months ago

“Super satisfied with my purchase of new rims at Oponeo. The hubcaps were missing. When I contacted them they immediately apologized and sent me the hubcaps within 2 days. The helpdesk was really helpful. Thanks Oponeo!”

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Posted 6 months ago

“These guys did everything they said they would😃 cheapest by far as I specifically needed a tyre delivered to my house rather than fitted. I bought mine but then seriously panicked as I started to read the negative reviews. I’m writing this specifically because I got my tyre within 24 hours of ordering, ok it is a bit dusty and slightly scuffed but it’s nothing a good clean and some product can’t fix. I will definitely use these guys again. Thanks.”

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Posted 7 months ago

“1 day tyres at my house as described. Manufacture date 51/23 Very good delivery man Great customer service All in all no problems”

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Posted 8 months ago

“Shame there isn't a lower star rating for this company, they sell 3 year old tyres and expect you to expect them at a premium price, there customer services is a complete joke, unhelpful and a bad attitude to the customer you'll come of the phone even more frustrated than before.. Honestly please just think twice save yourself the hassle and use a different company!!!!”

Helpful Report

Posted 11 months ago

“Selling faulty tyres. Waranty process riskfull, not easy, extra money consumption. Been told to buy neew tyres. Bought premium tyres one of most expensive, and they are terrible. Can't review model whitch I bught, because there is not that option on their website”

Helpful Report

Posted 1 year ago

“Complaint handling at Oponeo is a joke. After 2 seasons, cracks appeared on the premium tires after driving a long distance on highways. Oponeo rejected the complaint with the argument that the attached photos show scratched rims, so it was mechanical damage (and the rims were damaged even before purchasing the tires). Oponeo is trying to find fault with the customer. I didn't expect such bad customer service from such a large distributor.”

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Posted 1 year ago

“Do not use these scammers no matter what. Buy your tyres from anyone else. Their delivery timeline is false advertising and is misleading. They have no intention of delivering within this timeline. They seem to believe that they can deliver half of an order and that's acceptable (by law it is not) due to their T&Cs. Their call centre and customer agents on email are less than useless, and cannot give you a straight answer. Their selling tactics are those of scammers, and their follow-up is no better. They send incorrect tracking information, and refuse to provide any help with the delivery dates, in-spite of a customer's contract being with them and not their delivery agent. Please do yourself a favour, buy your tyres from anyone else.”

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Posted 1 year ago

“They are thieves. I have neither tyres nor money. Customer service unhelpful, stopped replying to emails.”

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Posted 1 year ago

“When ordering, they promise a tire installation service and after choosing this service, you have to take care of all the formalities yourself. Call this company to pick up the tires - they checked and the price for changing the tires is out of date {their price was 12f and it turned out to be 17f} Moreover, after choosing this service, the company delivered tires where they were not needed, instead of to a vulcanizer - to a carpenter.”

Helpful Report

Posted 1 year ago

“4 tyres ordered & only 2 arrived!! Openio could not produce a delivery docket despite insisting they had one! Closed the case after 14 days and told me their delivery company will not process a claim after this time despite me making the claim within 24 hours of them claiming they were delivered!!”

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Posted 1 year ago

“Placed an order online before reading these reviews. Cheapest price out there, but no delivery date given. Following day I rang to ask about delivery and a very nice chap told me it would be the next day and that I would receive a text with tracking details. I received that and the tyre arrived as promised, the right size and brand new. Well done!”

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Posted 1 year ago

“they listed tyre out of stock! after order i've received email that my order has been cancelled because item is out of stock! but they didn't refund! because i've opened case on ebay resolution centre oponeo sent an email to me that refund could be delayed because they got 30 days for respond to ebay resolution centre! refund via paypal takes about ONE MINUTE! just click "refund" but they delay on purpose! AVOID OPONEO! unless u wanna be cheated!”

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Posted 2 years ago

“I ordered tyres and waited two weeks for the wrong set to be delivered. They acknowledge their fault and arranged for them to be collected. They won't send out the correct tyres until the incorrect tyres are collected. I'm now waiting over a week for the collection to be made. Spoke to them 5 times on the phone with absolutely no help. Best bet is I'll get the tyre 4 weeks after ordering. Their customer service is terribly. They treat you like your the issue even though their at fault. Won't replace/refund until they collect in their own sweet time.”

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Posted 2 years ago

“Attention, Attention, this is a company of scammersAttention, Attention, this is a company of scammers and liars. I bought tires in size 265/45/20 on oponeo.uk. Everything with the transaction was ok, I got a confirmation by email (my mistake, I didn't check the email exactly) Delivery was in 5 days (super fast), but I received 265/50/20 tires (incorrect). I contacted Oponeo and they said a nice return on the tires but I have to pay £ 15 per piece x 4 tires = £ 60. For their mistake, I had to cover the cost of returning the tires. I will never use this company oponeo.uk again”

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Posted 2 years ago

Oponeo is rated 1.7 based on 100 reviews