Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I have been very impressed with the service that I have received throughout the process. Excellent staff who have been great advocates of your company. The level of service has been fantastic. The surgery was straightforward and painless. I would recommend any getting laser eye surgery from optical express. Thank you”

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Posted 12 years ago

“The operation was so much easier than I expected and there was no pain at all. Recovery has been very quick and I am now able to do everything I was doing before only much more effectively.”

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Posted 12 years ago

“very satisfied with overall outcome, painless experience, i would recommend this to everyone, the best decision i ever made, i would do it again without a second thought even at twice the price. outstanding service from all staff members.”

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Posted 12 years ago

“I was fed up of walking in the street and not being able to see who was waving at me, or waking up in the morning and not being able to see the time, as the clock hands were a blur. I've been wanting to get the courage to do laser eye surgery for years but was scared of comlications such as losing my sight. One day, whilst shopping, I saw £395 per eye, and free consultation on the window. I thought that was excellent affordable price so I booked an appointment. I was told I was suitable for treatment, and all my concerns went out the window, after the chat I had with lovely lady. Night before surgery day, I was very nervous, but I needed not have. Everything went smoothly, and I can honestly say the actual procedure was no way as near uncomfortable as I had imagined. The surgeon was fantastic, and as soon as I left the theatre, I saw the improvement in my vision. I went home to rest, and was amazed at how everything was crystal clear. 24 hours later, at post op appointment, I was told I had 20/20 vision! :) I was very happy and I can truly say its like seeing life in HD now. I am sooooooo glad I had it done, and would definitely recommend. It's like I've been given a new set of eyes!!! :)”

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Posted 12 years ago

“During recovering from laser eye surgery I experienced minor set backs in the early weeks due to having poor vision and discomfort. But after a month my vision dramatically improved and now I enjoy a life free from the hassle of contact lenses or glasses. Thanks.”

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Posted 12 years ago

“great service, pre and post surgery care was excellent. Staff answered all questions and were very approachable. I now no longer have to wear glasses or contact lenses. My eyesight is brilliant and I could not be happier with the results.I would definitely recommend laser eye surgery to anyone who is considering it - it is definitely the best thing I have ever had done and I am extremely happy with the results.”

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Posted 12 years ago

“Everything has gone really well, and all steps of the process were well explained and went with out any trouble”

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Posted 12 years ago

“Fabulous service and no problems at all.I was reasured on the days of my surgery and found the whole experience pleasent. I would highly recommened to any one thinking of this. I did take a few days off work and I think this was benificial. Dont even think about this just try it its great.”

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Posted 12 years ago

“I am happy of my choice of having laser treatment”

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Posted 12 years ago

“...what a lifetime difference!”

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Posted 12 years ago

“Great service and aftercare. The results are fantastic, enabling me to do what I want when I want without the need for glasses or contact lenses.”

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Posted 12 years ago

“It's improved so many aspects of my life, work the gym everything is so much easier and my vision is better then i've had with glasses or lenses”

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Posted 12 years ago

“care from day one has far exceeded my expectations”

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Posted 12 years ago

“The care and service i recieved from all the staff at my appointments has been second to none.”

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Posted 12 years ago

“After 47 years with strong glasses it is a suprise when I notice I am not wearing glasses. Now I can read the shampoo bottle in the shower and do no longer wash my hair with the coinditioner! Cannot pass a mirror whithout without looking in........................... Miraculous. Many thanks for the wide, all round vision. Bob.”

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Posted 12 years ago

“I was apprehensive at first as there is no going back once you have this operation, but I found the operation completely painless and only mildly uncomfortable for the 24 hours afterward. The aim was to relieve me of wearing glasses permanently during my waking hours and this was achieved. The surgeon and operating staff at Shepherd's bush were excellent, I would recommend this procedure to anyone who decided to rid themselves of having to wear glasses all the time.”

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Posted 12 years ago

“I am very impressed with the professional staff here, they are polite, friendly, informative. Clinic was very smart and clean, all equipment was cleaned infront of me, hands washed, all staff looked very smart and were very professional.”

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Posted 12 years ago

“All in all I am glad that I had the procedure. The staff have been very efficient and helpful. My eyes are still a little sensitive and I am still suffering from glare and halos but it is still early days. I am sure that there will be more improvement when things have settled. I am feeling very hopeful.”

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Posted 12 years ago

“its great not having to carry glasses everywhere.”

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Posted 12 years ago

“Over all I knew besause my eye sight was very bad -7.5 in both eyes, that it might not work the first time. Going for the 2nd op, I was not sure if it would work either, was dreading the thought of the pain again :). Have to say the pain is worth it, as they say no pain on game! After three days of the op, the imporvements were much quicker and different Thanks to all :)”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews