Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the Cumbernauld branch today (Thursday 29th March) for an eye examination and I was absolutely delighted with the service I was given. From the young man who took my details, (I think his name was Lucas), to Jackie, who could not have been any more helpful, and also the lady optician, who unfortunately I don't know her name, but who was very helpful in explaining everything to me. A big thanks to the three people involved, and an extra thanks to Jackie for spending so much time and effort helping me with my prescription and choice of glasses. She is most certainly an asset to the company.”

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Posted 7 years ago

“They are friendly staff and my daughter been going there for years would recommend them”

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Posted 7 years ago

“Friendly helpful service, the company takes the time to explain all the details involved. Recommended Company.”

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Posted 7 years ago

“Excellent online shop to buy my contact lenses - really straightforward and simple to use”

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Posted 7 years ago

“I have just recently undergone natural lens replacement at the Newcastle branch. I can honestly say the experience was made to be very relaxing and calming due to the staff and attention I received they were all very friendly and professional. I am now three days post surgery and my results are fantastic my sight is excellent. I am one very happy customer. Massive thank you to all the staff in Newcastle.”

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Posted 7 years ago

“My wife visited York today and unfortunately had a fall in which her glasses were twisted and bent. They would not stay on her face and fell off whenever she moved her head. She found herself opposite a branch of Optical Express (sorry we don't know which it was) and went in and spoke to a young man called Craig who listened to her story and then fixed her glasses perfectly. This was despite the fact that a) she is not a York resident (and will therefore not be a future customer) and b) the glasses were not made by Optical Express. The level of service shown by Craig at the York store makes it much more likely that we will be customers here at home when we next need optical care.”

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Posted 7 years ago

“C.Campbell, Heather and the Team at Optical Express, Cumbernauld, provided sound advice and honest feedback regarding frames and lenses. Their conduct was professional, personable and light hearted, and there was clearly a positive rapport with other customers in the store. Happy to recommend.”

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Posted 7 years ago

“Having had my eye-test with Boots whom unfortunately did not have a wide enough range for me to choose frames from, I tried Optical Express. I was not harassed or pushed into unsuitable higher priced frames but given sufficient guidance for me to make my selection (helpful when you have a long narrow face) whilst also being walked through process of order and next steps. In addition, I was offered a fantastic package for two frames and insurance which made total sense and excellent savings. MERRY HILL, DUDLEY, WEST MIDLANDS - Praise for the excellent service to the very recently appointed Advisor - Amelia Gordon and Assistant Store Manager - Lorna. Extremely receptive, polite and attentive to customer needs. Thank you.”

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Posted 7 years ago

“I found the staff offered the right amount of help when I needed it with out feeling pressurised ,and helped me decide which frames suited me the best,a chap named Lewis gave me a great deal of advice. Would certainly go again,”

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Posted 7 years ago

“A warm friendly greeting not pushy,a young assistant named Lewis was extremely helpful ,found his knowledge on the suitability of frames excellent,”

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Posted 7 years ago

“I came in to make an enquiry and found it to be a very welcoming friendly store one young man called lewis was very kind and helpful”

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Posted 7 years ago

“Its a really nice welcoming store from the minute you walk in the staff are really nice especially a young man called Lewis.”

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Posted 7 years ago

“Very friendly customer service,the optical assistant who was called Lewis was brilliant, would definitely come again.”

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Posted 7 years ago

“Great job and good customer service”

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Posted 7 years ago

“The staff always seem more knowledgeable than other high street opticians.”

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Posted 7 years ago

“Very efficient service. Explained the various lens options. Loads of frames to choose from. Been going there for several years now.”

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Posted 7 years ago

“Collected my glasses from the meadowhall store this week and I was impressed with the service throughout the whole experience. The staff were all very well trained, very professional while also being very friendly and polite. I will definitely be back again in the future .”

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Posted 8 years ago

“Been to optical express this week for my 1st ever eye test and ordered my first ever glasses.I have to say I was extremely impressed with the whole experience. From the Pre test with the assistant manager, to the eye exam right up to the wonderful lady who helped me choose my glasses . Thank you all I will be back with my family.”

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Posted 8 years ago

“Informative staff answered all my questions at my initial consultation My first meeting with the surgeon Dimitri Kazakos was relaxed, there was no pressure from him he advised, answered my questions and told me to think things through, which I did. Surgery took place at Westfields and once again all the staff were kind and welcoming Dimitri made me feel totally at ease and all went well. It is now five days after surgery my eyesight is amazing, I can't thank everyone enough.”

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Posted 8 years ago

“from the first time I walked in for my consultation I have been very pleased with the service provided. the aftercare is second to none!”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews