Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The surgery was quick without any problems. The aftercare extremely good and very pleased with the results. However, I have noticed that my left eye is not as strong as my right but I hope this will improve by my three monthly visit. Otherwise brillant...”

Helpful Report

Posted 11 years ago

“The whole experience of the surgery was beyond my expectations. No pain, no discomfort and the staff were great fun.”

Helpful Report

Posted 11 years ago

“After years of thinking about surgery I finally went for the plunge as I knew I had a check up pending and needed new glasses anyway (although my prescription was stable). The surgery was quick with only some discomfort experienced during the first 24 hours. My first month has been great and I am very glad I had it done. Aftercare has also been excellent.”

Helpful Report

Posted 11 years ago

“It has been so easy and my vision is better than I could have imagined”

Helpful Report

Posted 11 years ago

“very happy with the level of service and the results”

Helpful Report

Posted 11 years ago

“From start to finish the whole experience was a good one. i found staff and medical staff kind , helpful and very professional. The proceedure was quick and quite painfree (i thought i would have some pain) and i the staff were attentive and caring. Overall i can't say how pleased i am and would recommend the surgery”

Helpful Report

Posted 11 years ago

“My experience was great the staff are really nice so when i was scared they helped me through it. I should have done it sooner. thankyou.”

Helpful Report

Posted 11 years ago

“I have found the staff very reassuring and friendly. The surgery was very quick and satisfactory. The staff put me at ease when I was having the surgery carried out.”

Helpful Report

Posted 11 years ago

“overall experience fantastic - wish i had done this years ago. Staff very friendly and very helpful.”

Helpful Report

Posted 11 years ago

“really looked after”

Helpful Report

Posted 11 years ago

“Overall good experience”

Helpful Report

Posted 11 years ago

“still looking at glare but being looked after”

Helpful Report

Posted 11 years ago

“I'd always been reluctant to have surgery but staff here answered all my questions and provided reassurance. Staff in store and on the helpline have always been very helpful. I was calm and prepared on the day and felt confident after the treatment. I'm really pleased I went ahead with it!”

Helpful Report

Posted 11 years ago

“THE SERVICE COULD NOT HAVE BEEN BETTER. THE SURGEONS EXPERTISE AND ADVICE HAS BEEN EXEMPLARY. THE FOLLOW UP VISITS AND AFTER CARE HAS ALSO BEEN BRILLIANT.”

Helpful Report

Posted 11 years ago

“Wish that I had done this before now. Not having to wear glasses has been great.”

Helpful Report

Posted 11 years ago

“The first two or three days were ridiciulously uncomfortable, I didn't have any pain, just massive discomfort. I was warned against using the pain killers because they hindered the recovery, so I fought through it using paracetamol and lots of sleep. The second day, I tried to do things that I normally did on a Saturday (watch/play football), but this was a terrible experience, the room was bright, I couldn't focus on the television and I couldn't stop blinking because of the discomfort. After the fourth day, when I had my protective lens taken out, my vision and comfort improve dramatically and from then on I didn't have any issues. I'm really happy with the care, help and advice that has been given to me by the members of staff that I dealt with, if I needed to do it again, I'd do it in a heart beat and I'd definitely recommend it to anyone that asks me.”

Helpful Report

Posted 11 years ago

“I was very impressed with the laser treatment i received and I hope my vision continues to be good”

Helpful Report

Posted 11 years ago

“it was brilliant i can see now”

Helpful Report

Posted 11 years ago

“the staff have all been so lovely , really understanding and kind , all the stages of before during and after the care has been amazing , so glad i chose optical express”

Helpful Report

Posted 11 years ago

“I have been wearing contact lenses and glasses for the last 12 years. Most of the time due to my job nature it was always on the way. So I was not as free as I would like to be now it seems that I am free. Now I can take my daughters swimming, i can go climbing etc.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews