Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great experience - results better than expected and looked after brilliantly by staff”

Helpful Report

Posted 11 years ago

“A good experience. Less headaches. Feel better and look better without glasses. Wish I had done it sooner. The whole experience was almost painless and with a great result. Make-up is easier to apply, my family are very impressed. My daughter-in law is half-way through her surgery and is happy that I suggested to her to explore the option.”

Helpful Report

Posted 11 years ago

“I chose to have Laser corrective surgery as it was becoming uncomfortable to wear contacts for more than 10 hours per day. Working 12 hour shifts wearing PPE where glasses are a nuisance, the surgery has enabled me to undertake a full days shift, without sore eyes! The fact that I can swim, cycle and climb, get out of bed etc is an added bonus!”

Helpful Report

Posted 11 years ago

“Glad I decided to go through with it.”

Helpful Report

Posted 11 years ago

“its was great experience , i am so lucky i did it here , i trust the personel 100% , i was under perfect care , everyone was friendly and very helpfull in answering on all my questions , i already has refer the optical express to my friends , i am so happy i done it , cos its changed my life for much easier life , thank you very much”

Helpful Report

Posted 11 years ago

“Staff on surgery day were fantastic, felt in very good, safe hands. Put me at ease.”

Helpful Report

Posted 11 years ago

“Overall i feel its been a good experience”

Helpful Report

Posted 11 years ago

“it was diffecult in the first day, but change right when I wall up the next day. I had some drynes, but now every thing is normal again.”

Helpful Report

Posted 11 years ago

“Initial concerns were swiftly swept aside. The care and professionalism of the staff is excellent. Eyesight is vastly improved, and the aftercare service is excellent too. I would highly recommend this procedure to anyone who would like to dispose of glasses and see the world again as it should be seen.”

Helpful Report

Posted 11 years ago

“I had natural lens replacement surgery which has given me a new lease on life in my retirement. Wish I had it done years ago. No more irritations like squinting, forgetting spectacles, or rain on glasses spoiling my vision. Well worth the cost, I would recommend this surgery. Excellent follow-up care and check ups during the past 15 months since I had this treatment.”

Helpful Report

Posted 11 years ago

“This was the 2nd time i had LASIK surgery. Unfortunately my eyes changed since the last time but the staff at Optical Express were happy to carry out the procedure again. This time i felt a little more discomfort during the treatment but the recovery on the day was better than before. The surgeon who carried out the procedure was absolutely amazing. He explained everything to me during the surgery and made me feel at ease! Since the surgery I have experienced a little more dryness in both eyes than the previous time but have been given a variety of drops to help reduce this - which have worked. Im very pleased with the results and i would definately recommend friends and family to see the team here at Optical Express. Very happy! :)”

Helpful Report

Posted 11 years ago

“Everything about the laser surgery experience at Optical Express is positive. The staff are super friendly and really knowledgeable. They don't do the hard sell, they seem genuinely interested in you as a person and in getting the best out of your surgery. Can't recommend optical express highly enough.”

Helpful Report

Posted 11 years ago

“From start to finish staff have been very attentive and I feel completely comfortable and safe trusting optical express with my vision”

Helpful Report

Posted 11 years ago

“The whole experience has been excellent. I no longer remember what it was like to wear glasses or contacts, it seems as if i have always been able to see. The staff have been excellent from start to finish and i have no heitation in recommending the procedure to friends and family. Although initially it feels expensive, my surgery will have paid for itself within 7 years and my lifestyle has improved dramatically.”

Helpful Report

Posted 11 years ago

“Amazing. Really great not having to wear glasses. Amazed that the results have been so dramatic.”

Helpful Report

Posted 11 years ago

“The whole procedure was comfortable and quick and staff were very friendly. I am now able to see better than i did with glasses of contact lenses.It's amazing! I would definitely recommend this treatment to anyone.”

Helpful Report

Posted 11 years ago

“easy process with excellent results”

Helpful Report

Posted 11 years ago

“I have had poor eyesight for many years. I had laser eye surgery 18 months ago and have just had an enhancement. Very satisfied with the experience start to finish”

Helpful Report

Posted 11 years ago

“I found that my worsening eyesight was affecting my mood, lifestyle and confidence. I hated wearing glasses and found not being able to see properly frustrating. Since surgery - although the improvement has been slower than anticipated - my life has returned to be much fuller and I am tons happier.”

Helpful Report

Posted 11 years ago

“I am so happy with my vision. It feels great to wake up and do everything without glasses or contact lenses. This has been life changing and I would definitely recommend to friends and family. Very satisfied with the results.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews