Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having worn glasses for over thirty years, I was amazed at the clarity with which I could see almost immediately after the procedure. Now, not having to locate my glasses every morning, being able to enter rooms or open the oven without misting up, and so many other activities are so much easier - liberating is hardly a sufficient to describe. Having clear peripheral vision now as well, it's like I've entered a widescreen world.”

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Posted 11 years ago

“After wearing glasses for over 10 years I had grown tired of doing so. They were always irritating and expensive. The use of laser eye surgery to rid me of them seemed like a drastic measure but after finding contact lenses just as annoying I am very pleased that I tried the surgery. My vision has never been so good and I've almost forgotten that I even used to have bad vision”

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Posted 11 years ago

“i found the staff very professional and answered all of my questions thoroughly, i would recommend laster eye surgery to anybody who is thinking about it.”

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Posted 11 years ago

“The first day after surgery was abit hard due to grittiness in eyes but after about 3 days it was very good. My eye site was near enough perfect and i could continue my life in a more clear way”

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Posted 11 years ago

“the staff in both store and clinic very professional,informative and helpfull”

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Posted 11 years ago

“It's been great, although quite reserved to star twith the team were reassuring and explained the whole process from start to finish (after care) to take away the unknown fear of the treatment. My eyesight has improved no end and I would certaily recommend this to any friends or family.”

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Posted 11 years ago

“Again, very satisfied with the end result, I now can drive and see distance with glasses, Optical Express staff were well trained and friendly - a very good experience for me.”

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Posted 11 years ago

“I have been well looked after from start to finish. Staff at local shop and at hospital were lovely and all was explained thoroughly. The procedure was not painful and the results are wonderful. No glasses would recommend this to anyone.”

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Posted 11 years ago

“Having worn glasses for 28 years, and knowign that lens replacement surgery was an option for me, it wasn't a big decision to get rid of them! Due to the level of attention, information and care given at all times pre and post op - I have never once felt anxious, concerned or fearful of what was going to happen to me ! EVERY member of the team here in Edinburgh have been FANTASTIC ! I don't know why I didn't do it years ago ! Derek in particular put me at ease from day one and not once have I felt like 'just a number' ! On the day of the op - it was more like a quick check up at the GP than eye surgery! On day two each week, my vision had improved and has improved beyond my wildest dreams !! I would recommend it to anyone and have been doing ! And look forward to seeing you all fro my check ups in the coming months - cannot speak highly enough of Optical Express - THANK YOU !!!!!”

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Posted 11 years ago

“overall the experience was great. Only drawback is travelling to Clane but that was bearable. Eyesight has improved and I understand it will take time to adjust to new eyes.”

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Posted 11 years ago

“from start to finish i have been so pleased with the service before laser surgery and the after care has been great as well. very pleased with my surgoen mr J carr he was very good.”

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Posted 11 years ago

“Can't begin to explain how amazing it is to see with out glasses or contact lenses, and with no discomfort. Amazing.”

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Posted 11 years ago

“I was very impressed with the speed and efficiency of the surgery and how quickly my vision was restored. Wish there had been a treatment centre nearer to Brighton as getting home eyes were tired and just wanted to sleep sooner than I could get home. I would reccommend laser surgery to anyone wearing glasses gives you a new sense of freedom and clarity without borders of glasses. Down side was not being able to wash face properly for first 3 weeks or so but hey small price to pay for better than perfect vision”

Helpful Report

Posted 11 years ago

“From consultation, to my month check up I have been impressed by the high standard of care each member of staff has provided - consistent throughout the process. All questions were answered in a basic manner to avoid any confusion or misunderstanding. Very friendly, approachable staff from start to finish. I would definitely recommend Optical Express - while I wasn't particularly nervous, the surgeon and her staff made every care to ensure that I was as relaxed as possible.”

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Posted 11 years ago

“i kept putting laser eye surgery off as i was scared the staff at optical express were fantastic and put me at ease. the surgery was was so quick and simple and i wish i had done it sooner”

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Posted 11 years ago

“I had my treatment done just over a week ago and was genuinely surprised at how quickly I noticed a difference! All staff involved were fantastic and they really help you to feel at ease and are available to answer any questions you may have. A MASSIVE thank you to all involved!”

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Posted 11 years ago

“Very pleased. The only time I think about my vision is when I occasionally catch myself reaching for my glasses - which are no longer there!”

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Posted 11 years ago

“very satisfactory outcome particularly in view of my previous very strong prescription - transfermation has been beyond expectation”

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Posted 11 years ago

“Great service from all staff members. Efficient processs. Wish i had done it years ago!”

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Posted 11 years ago

“the best thing i have ever done.i have had glasses since i was 18 its wonderful to be free”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews