Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“awesome”

Helpful Report

Posted 12 years ago

“The treatment I received was exceptional, the surgery was explained fully. I felt a little uncomfortable during the treatment but after 24hrs no problem at all. The after care service was excellent. I would recommend optical express to anyone,”

Helpful Report

Posted 12 years ago

“Very satisfied at the moment, however I do get dry eyes a lot because I use the laptop a lot at work, I have been giving Celluvisc eyedrops hopefully it will get better. I believe my eyes are both 20/20 in day time however at night time or in a darker room I do see that my right eye is slightly weaker but I can still see perfectly fine. Sometimes I get a headache if there's any bright light hopefully that will go soon too. Overall I am very satisfied with my experience at Optical Express.”

Helpful Report

Posted 12 years ago

“I was very sceptical about having this treatment, but it is the best decison I have ever made. Was very anxious, but was not at all painful.”

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Posted 12 years ago

“Optical Express have been very caring in my aftercare appointments and made sure I know everything I need to know.”

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Posted 12 years ago

“My experience has been fantastic. Going for a swim in the sea for the first time and being able to see what was going on around me was a special experience. It took me a while to stop looking for my glasses when getting up, or comming back from a swim but the moment I do always serves to remind me of what a great thing it is to have done laser eye surgery. Working outdoors in the agricultural and forestry industries, in all weathers, is vastly more enjoyable without glasses. I could'nt recommend laser surgery enough.”

Helpful Report

Posted 12 years ago

“Laser eye correction has made a huge difference to my quality of life :-) I would reccomend it to anyone who wants to greatly improve there vision without having to use glasses or contact lenses. To wake up in the morning and see clearly is fantastic. Go for it, you will not regret it.”

Helpful Report

Posted 12 years ago

“Overall excellent experience. Would definitely do it again and would recommend to anyone”

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Posted 12 years ago

“Easy and comfortable, only regret is not having the surgery done sooner.”

Helpful Report

Posted 12 years ago

“having worn glasses for over 20 years being able see without a visual aid ( glasses ) is such a relif that very few people would be able to appreciate without being restricted. i am very happy with my experiance and would recommend it to anyone”

Helpful Report

Posted 12 years ago

“my experience so far has been exceptional, although I do suffer from dry eyes; I find this is expected because I fly regularly between here and Amsterdam. The experience itself has been very good. The staff have been exceptional and quick in their reponse to any diffuculties that have occured, therefore I highly recommend the service here to my friends and anyone wishing to undego surgery.”

Helpful Report

Posted 12 years ago

“Very pleased with the results of the surgery. The team here are great- felt very comfortable and at ease. Thank you to everyone.”

Helpful Report

Posted 12 years ago

“Initially before the surgery there was a sense of worry, whether the decision I had choosen was the right one. Looking back, so far I believe it was. My only issue at the moment is balancing my expectations with the reality. Since in my mind I thought that my vision would be fine within a day or two. Which has not been the case. I realise that each person is a individual and that as such each person will take a different time to heal. It's just I feel that this was not fully emphasized to me and that is why I feel slightly dishearten. I hope in time that this feeling will be unfounded. However, in general I am happy with the results so far and hope that my eyesight will keep improving to the stage where all the sights issues I am currently having disappear in time. Thank you. Mr P Musk”

Helpful Report

Posted 12 years ago

“Good customer service and make you feel at ease ,very friendly staff”

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Posted 12 years ago

“i had no pain at all during surgery. Its the best thing i have ever had done. I wish I had had it done sooner!”

Helpful Report

Posted 12 years ago

“I was unsure at first whether not if the surgery was worth it. But I am completely convinced that it was worth it and has improved my vision and comfort in the long run.”

Helpful Report

Posted 12 years ago

“Although pain is involved for the first couple of days, it is definately worth it. has to be amongst the best things ive done in life, and has made life alot easier.”

Helpful Report

Posted 12 years ago

“very please with experience - after surgery initially hurt more than I thought would have taken pills before going in if I had know, no problems at all after a sleep. has healed well, small issue with night driing that is improving all the time. still need glasses for reading but small price to pay for freedom from contacts and all day glasses”

Helpful Report

Posted 12 years ago

“I was in a world of blurs and darkness. I was unsure. Everything was foggy. Everything was uncertain. Yes, I had glasses, and they helped make sense of my world, but they weren't perfect. They were expensive and made me look nerdy. And then you came along, Optical Express and with your consultations and lasers you fixed me. Now I can see everything. Now I can see the world as it is. I feel like Bartimaeus touched by the hand of Christ. Thank you Optical Express.”

Helpful Report

Posted 12 years ago

“Excellent service when in each store. Was concerned about the vision in one eye and could not speak to anyone in the Shaftesbury office. Went through to head office a number of times who emailed Shaftesbury to call me but no one did. Had to resort to coming into Shaftesbury for another appointment. Again service for excellent in store.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews