Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't begin to explain how amazing it is to see with out glasses or contact lenses, and with no discomfort. Amazing.”

Helpful Report

Posted 11 years ago

“from start to finish i have been so pleased with the service before laser surgery and the after care has been great as well. very pleased with my surgoen mr J carr he was very good.”

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Posted 11 years ago

“overall the experience was great. Only drawback is travelling to Clane but that was bearable. Eyesight has improved and I understand it will take time to adjust to new eyes.”

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Posted 11 years ago

“Having worn glasses for 28 years, and knowign that lens replacement surgery was an option for me, it wasn't a big decision to get rid of them! Due to the level of attention, information and care given at all times pre and post op - I have never once felt anxious, concerned or fearful of what was going to happen to me ! EVERY member of the team here in Edinburgh have been FANTASTIC ! I don't know why I didn't do it years ago ! Derek in particular put me at ease from day one and not once have I felt like 'just a number' ! On the day of the op - it was more like a quick check up at the GP than eye surgery! On day two each week, my vision had improved and has improved beyond my wildest dreams !! I would recommend it to anyone and have been doing ! And look forward to seeing you all fro my check ups in the coming months - cannot speak highly enough of Optical Express - THANK YOU !!!!!”

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Posted 11 years ago

“I have been well looked after from start to finish. Staff at local shop and at hospital were lovely and all was explained thoroughly. The procedure was not painful and the results are wonderful. No glasses would recommend this to anyone.”

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Posted 11 years ago

“Again, very satisfied with the end result, I now can drive and see distance with glasses, Optical Express staff were well trained and friendly - a very good experience for me.”

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Posted 11 years ago

“It's been great, although quite reserved to star twith the team were reassuring and explained the whole process from start to finish (after care) to take away the unknown fear of the treatment. My eyesight has improved no end and I would certaily recommend this to any friends or family.”

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Posted 11 years ago

“The staff at optical express have been friendly and helpful at all times, despite my multiple queries. They have been available to speak to and have talked through procedures as well as providing great customer service.”

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Posted 11 years ago

“My overall vision and freedom from glasses has made all the difference”

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Posted 11 years ago

“wish I had done it sooner”

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Posted 11 years ago

“i am pleased with the overall result from the eye surgery and am glad i had it done”

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Posted 11 years ago

“I never thought having my eyesight back would easy my quailty of life but it has and I'm so glad I did this.”

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Posted 11 years ago

“Lovely staff, lovely service. Brilliant experience”

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Posted 11 years ago

“Wonderful experience, very helpful and friendly staff. Cannot explain how much happier I am with my vision than previously, simple tasks are much easier and no more annoying contact lense issues!”

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Posted 11 years ago

“before i had laser eye surgery everything was so limited in what i saw and now i feel so much more alive because of my new eye site”

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Posted 11 years ago

“Staff alway very freindly and helpful although sometimes have been kept waiting. The procedure was very slick and a little scary but staff were kind and aware that this procedure would be scary and gave support through out. Very surpirsed about how quick it all was. The change in sight was almost immediate but didn't want to open my eyes for a day. Not an experience I would want to re-visit but worth having.”

Helpful Report

Posted 11 years ago

“Very happy with the experience from the start. Staff are friendly and very helpful, taking time to answer and explain clearly. I would have preferred a surgery in Reading but was able to easily cope with the surgery in Bristol.”

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Posted 11 years ago

“i was very nerous but the eye surgeon made me feel at ease, an the after care was very good and helped me alot with my questions.”

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Posted 11 years ago

“Great experience, im not one for having things near my eyes but the surgery was painless and quick. The post ops have been thorough and easy to be in. I would recomend to everyone after the experience i have had.”

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Posted 11 years ago

“Began this journey very scared, all staff made sure I was informed at each stage. Opp was carried out with great care and consideration for me, and everyone took time to look after me. Opp no problem, after care second to none. All in all a good experience which I would recamend to anyone.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews