Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“i would recommened to any body wanting laser eye surgery its great and the after care is fantastic to .”

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Posted 11 years ago

“Thank you so much, from the initial consultation, through to the aftercare, everything has been much more than I expected. I will definately recommend to everyone.”

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Posted 11 years ago

“as i am a hgv driver i wished i had laser treatment before as itas taken all the stress of remebering to pick up my glasses its a wonderful feeling”

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Posted 11 years ago

“it is so good not to have to wear glasses anymore”

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Posted 11 years ago

“only need one word, Amazing!”

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Posted 11 years ago

“I Can see! Thanks very much”

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Posted 11 years ago

“I am happy that I decided to go for surgery. My life is much more comfortable and can do all I want without thinking of glasses.”

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Posted 11 years ago

“Staff at all branches of Optical Express that I have visited have been friendly and helpful. I only experienced one minor issue with the booking of a follow up appointment, it didn't appear in the diary so staff had to squeeze me in which they managed with no fuss. The Optometrists and surgeon have also been fantastic and made me feel completely at ease. Overall I have received a very professional service and would highly recommend Optical Express to friends and family (and have already done so).”

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Posted 11 years ago

“Having lazer eye surgery has changed my life. I can do things now I couldn't do before when I was wearing glasses. I am still amazed every day at being able to get out of bed and see. The care that was given was very good. This was particularly important in my case, as I seemed to require a lot of aftercare. Overall very happy!”

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Posted 11 years ago

“I had underestimated two things; the quality of my distance vision after surgery (much better than expected) but also the number of post-op visits I would have to have (there were many more). Generally, I felt well-prepared for the surgery and most of the care has been good or better. The only dampner is with regard to reading in low light after surgery - still quire bad (e.g. I couldn't read anything on a menu recently as the restaurant was pretty dark) but I am hopeful (and have been reassured) that it will get better.”

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Posted 11 years ago

“I had Lasik with intralase 1 week ago on 13th February. I had a great experience from the outset - the staff at the East Kilbride store where I had the initial consultation were very friendly and so helpful, answering all my questions and taking time to explain the procedure in detail. On the day of the surgery itself I was excited but nervous. I needn't have worried - all of the surgical staff including the surgeon were fantastic they reassured me all through the very short 10 minutes I was on the table. The procedure itself was painless and although I had some discomfort for a couple of hours afterwards that went after a short nap. One week on I can't believe I didn't do it sooner. 10 out of 10 for Optical Express!!”

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Posted 11 years ago

“Very apprehensive at first but was always put at ease. Staff in shop very friendly and cheerful. Clinic staff really lovely and cheeky n cheerfull. Was quite fun to look like a pirate for a day for each eye. No qualms about having the second eye done. Very happy with the end result. Also the follow up checks were equally professional and I was still looked after very well.”

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Posted 11 years ago

“was very nervous about the proceedure but it was remarkably easy with very little discomfort. vision was restored immediately”

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Posted 11 years ago

“very nervous at first but the staff were great and i felt at ease going for surgery”

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Posted 11 years ago

“I have been very pleased with the service and I am confident that if I do have any problems in the future I can come and ask.”

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Posted 11 years ago

“The procedure went well. The staff in all areas were very helpful and polite. Overall I am pleased with the results. Halo effect is a bit of a problem, but gets better with time.”

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Posted 11 years ago

“I really am fully staified with my overall experience so far with Opital Express - I can kick myself for not doing it sooner. It has changed my life for the better and gave me so much confidence. It has made me relaise I can achieve so much more now! Thanks so much Optical Express!”

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Posted 11 years ago

“was not sure about getting laser eye surgery at first, so glad i did it now! has changed everything for me! big thanks to optical express! :)”

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Posted 11 years ago

“Care throughout has been excellent and professional. Would and have been recommending this procedure to abyone who asks why I no longer wear glasses. Tis great to be able to see properly when I open my eyes first thing in the morning.”

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Posted 11 years ago

“The whole process has been very professionally handled. The team from call center to surgeon and allvery courteous and helpful, with great interpersonal skills. My sight is still settling down, but I can read and drive without glasses and feel optimistic for the future.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews