Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I am so pleased i decided to have laser surgery, the freedom of not wearing contact lenses and glasses is great.”

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Posted 12 years ago

“IT IS MAGICAL!”

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Posted 12 years ago

“No longer wakes up in the morning having to hunt for specs which is good. Happy to be free from specs as such an inconvenience, very happy to be without specs all of the time.”

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Posted 12 years ago

“I can now go about my daily life without the hassle of contact lenses. I hated the pressure of the clamps during surgery but worth it in the end!!”

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Posted 12 years ago

“I found the staff in the store very helpful and nice and would recommend them to all my friends and family A**** overall”

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Posted 12 years ago

“I have been wearing glassess for nearly 15 years of my life, never believed I could see with my own eyes again. The whole experience has been great and the cost of the treatment is worth every penny.”

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Posted 12 years ago

“Wish I had done this years ago, feel a real sense of freedom after 30 years of glasses or contact lenses.”

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Posted 12 years ago

“Laser vision correction is fantastic. For the first time in nearly 43 years I no longer need galsses. The surgery was simple and quick with a great experience from all the team members. The after care procedures are very helpful and you always feel valued. I cannot recommend highly enough that lasik is the way to go. I still occasionally reach for my glasses when waking up but its only a habit that will soon be broken. Many thanks Optical Express.”

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Posted 12 years ago

“i am so glad that i had lazer treatment, its made such a difference to my life, the care and help that i have recieved was first class, i would recommend this treatment to anyone”

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Posted 12 years ago

“i struggled with my vision as i refused to wear glasses or contact lenses but laser eye treatment gave me the freedom i wanted i am very pleased with the results and would do it again if given the choice very very satisfied”

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Posted 12 years ago

“I struggled to see anything clearly before the treatment. Glasses were an essential and I felt totally dependent on them. The staff at Optical Express explained the treatment very clearly and told me that I might still need to use glasses for reading and very close work following treatment. My eyes have taken about a month to settle down fully but I now only need to have reading glasses for very small writing or when the light is poor. Laser eye surgery is a wonderful treatment and well worth the investment.”

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Posted 12 years ago

“I have had a very positive experience with optical express. Right from the start when I had the first consulation in Horsham the staff were very informative and then at shaftsbury clinic all staff were reassuring and informative and made me feel as relaxed as possible. My surgeon was so brilliant and it was all over so quick. My after care has been so good and so important to reassure me that the surgery was a success. Thank you to all the staff at optical express for changing my life......I can see without glasses...Yippee! I have already started telling my family and friends to come here for their surgery as its so great and the payment option of monthly bill is great.”

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Posted 12 years ago

“Laser eye surgery has enabled me to do so much more e.g. swimming etc without having to worry about the hassle of contacts. I would definitely recommend it.”

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Posted 12 years ago

“Fantastic experience I am soooooooo pleased with the results! Thank you all so much for such a professional service!!”

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Posted 12 years ago

“Over last 3 months I have been really satisfied with the laser treatment. I am able to drive at night times and difficult weather conditions with comfort. I can go to the cinema without worrying if I have my glasses on me or not. I would recommend laser treatment to anyone with sight difficulties.”

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Posted 12 years ago

“I can't praise everyone @ the Leeds branch ENOUGH... They made ME feel so at ease. Nothing is a problem for them, they have time for all your questions and keep you on track of everything that is happening while in theatre. I have praise you and the 'OP ' , to everyone.”

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Posted 12 years ago

“One random day i decided to pop into optical express for a consultation as i was sick of spending money on frames and contact lenses. I discovered i would be suitable for the surgery, and little did i know that one month later i could see better than ever! I was veryy happy with everyone at optical express in both the cork store and all in newbridge where i had my surgery. they made me feel at ease on the surgery day and was in and out of the store in less than 2 hours, the procedure itself only took a mere 10mins!! I would recommend to all i know who wears lenses. i only experienced slight discomfort on the ay back down to cork from newbridge as it was a very sunny day and had to put a peak cap and sunglasses and coat over my head, experienced tension headaches for about a week but they soon went after i stopped wearing the goggles at nights (think i had them on too tight!). I am very happy, can see the little things that i took for granted that no one saw. My vision is way better and have no difficulty at all with night time driving, where previously i used to get a glare from oncoming traffic! I am delighted with my experience, great value...best money i ever spent! i just hope this great vision lasts!! thanks again to all in optical express.”

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Posted 12 years ago

“I hated walking around with glasses, so often didnt wear them. Thanks to Optical Express and the laser treament I can go around identifying people and with out glasses.”

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Posted 12 years ago

“From start to finish my experience has been for want of a better word, very comfortable. I have been made to feel totally at ease, and the procedure itself i can only describe as quite remarkable!”

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Posted 12 years ago

“It is truly liberating not having to wear either distance or reading glasses any more. People say it makes me look much younger, which really makes me feel good about myself. many thanks.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews