Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I am happy that I have a massive improvement in my overall vision so that I do not need glasses at the moment but am really keen to get the necessary top up surgery to correct my vision to the point where I truly have 20-20 or better vision. Hopefully very soon!!”

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Posted 11 years ago

“Perfect distance vision. Reading impaired but that's age!”

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Posted 11 years ago

“I no longer have to worry about a bag when going out as I do not need to carry reading glassed”

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Posted 11 years ago

“made to feel comfortable throughout all appointments”

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Posted 11 years ago

“After the surgery my eyes were streaming with water and fairly uncomfortable. I rested and within 2-3 hours the watering stopped. The vision was pretty good and eyes just felt a bit gritty. Next day vision was great and then just got better each day. Took about a week or so to adjust to reading glasses but now ok with that too.”

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Posted 11 years ago

“a brilliant experience. the staff were friendsly, kind and helpful throughout. My eye sight it better than i expected. well done optical express”

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Posted 11 years ago

“All went well for me and I am very grateful for your care and expertise! Many thanks again!!!”

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Posted 11 years ago

“I would definitely recommend Optical Express to friends and family. The customer service has, for the most part, been excellent. My actual laser eye surgeon was top quality too and put me at ease throughout. My only issue has been that, at the very early stages, I was double booked for my consultation so was unable to be seen. I had waited around in Manchester for three hours (as I was due to get a train back down to London) to be sent away as I could not be seen that day. It does not matter at all now as everything since then has been very positive, however I think it should be noted as it was at the very early stages and this incident made me consider not actually having the surgery. Overall, however, I really rate Optical Express and feel that I have received excellent service and great treatment at a very reasonable price.”

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Posted 11 years ago

“I recommend doing eye surgery, its worth the money and it improved my quality of life.”

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Posted 11 years ago

“very pleased with the result of my surgery”

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Posted 11 years ago

“Very good no problems”

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Posted 11 years ago

“I was quite nervous to begin with but i could see that everyone knew what they were doing so it made me feel better about the procedure. Everyone was helpful and attentative, I would recommend this to anyone.”

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Posted 11 years ago

“I never thought my quality of life would improve so much because of better vision and can't stop telling friends and family about it!”

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Posted 11 years ago

“I appreciate all information and statistics given and find that my treatment has followed the specified details given.”

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Posted 11 years ago

“I am so pleased that I eventually decided to have this done.”

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Posted 11 years ago

“My vision is so much better than before as I couldn't see very well”

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Posted 11 years ago

“I had a very successful experience. The day of surgery I did experience a lot of surgery however the following day my eye-sight was nearly back to normal. The aftercome in optical express in cork was second to none and everyone was extremely friendly and easy to talk to.”

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Posted 11 years ago

“i was always kept informed about everything that would be happening, everyone was polite and friendly, making the whole experiance a pleasant one, i have recommended some people at work who were interested in the procedure before i had it and are amazed at how easy everything has been as as i am, thank you”

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Posted 11 years ago

“Having laser eye treatment has truly changed my life. I found myself at 20 years old relying on glasses. When I arrived at the surgery I was terrified but the staff calmed me down and treated me like a friend rather than a number. The surgery itself felt like it lasted seconds”

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Posted 11 years ago

“I feel very luck to have had the surgery without complications, 4 hrs after surgery i had vision in HD and 3 months later i still get surprised but how amazing it all is”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews