Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was better than expected. I was extremely nervous on the day of the surgery but the staff calmed me down and encouraged me through the treatment. I can now do all of the things I did before but without the hassle of worrying about my contact lenses or glasses causing me any problems.”

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Posted 11 years ago

“good experience”

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Posted 11 years ago

“Pre and post care, I have found the experience to be excellent.”

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Posted 11 years ago

“My distance vision was supposed to be corrected and I would need ready readers. After the first surgery my distance vision wasn't good but I could read. After the enhancement I could see distance and I read without glasses.”

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Posted 11 years ago

“good customer service from start to finish”

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Posted 11 years ago

“Amazed at how quick the procedure took and the recovery took. Still hard to believe”

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Posted 11 years ago

“glad i choose laser eye surgery has been brilliant,totally changed my eye sight for the better,would recomend it to family and friends”

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Posted 11 years ago

“Very happy with the customer interaction of the staff throughout pre and post operative visits. Minor 1/2 hour waits to be seen might annoy less patient people than myself. Surgery is a distant memory due to the ease and comfort that I experienced in store. All side effects and discomfort I experienced where fully expected due to the knowledge imparted by the staff and were therefore easier to overcome. Just wish I had done it earlier in my life.”

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Posted 11 years ago

“no more glasses or lenses couldnt be happier”

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Posted 11 years ago

“having laser eye surgery has help me feel more confident in myself”

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Posted 11 years ago

“whole experience has been plain sailing , and pain free,with a great result”

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Posted 11 years ago

“operation is relatively pain free, within 8 hours all was OK. Main problem is the time hanging around waiting to be seen, on day of operation”

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Posted 11 years ago

“Very good. Vision is great, staff are very helpful and any questions I had were answered. Overall a very good experience, and I would definitely recommend a friend/family member, I no longer have to take my glasses off to do anything. Thank You.”

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Posted 11 years ago

“Very satisfied, best decision ive made to have laser eye surgery”

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Posted 11 years ago

“am so happy that i had surgery on my eyes and not having to wear glasses now is great”

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Posted 11 years ago

“From the 1st appointment to the last I was made feel at ease with the overall procedure, was given lots of info at the pre appointment and all questions were answered straight away. The actual op went really well although there was a lot of discomfort straight after this was gone within 4 hours and the results are amazing, would recomend it to anyone that wears glasses.”

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Posted 11 years ago

“some discomfort in the first two days , at times felt I had made a mistake during these times. But I would recommend this to anyone because the small amount of discomfort is well worthr the end results”

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Posted 11 years ago

“Why did I not do this before... words that I'm sure everyone hears but I really do mean it. I've worked in the designer eyewear industry for over a decade and watched the proceedure get bettwer and better. It enables people to live their lives to the max. thank you. Although I won't get ride of my designer face furniture they are making great readers.”

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Posted 11 years ago

“From my first appointment, the professional but friendly environment put me at ease. At no point did i question thier skill and didn't feel I was being forced into having the surgery. Since having it don't I have really enjoyed the freedom of losing my glasses. No regrets.”

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Posted 11 years ago

“I am very pleased with the results i have had from my LASEK treatment. I was quite weary about the procedure and the level of discomfort i may experience but it turned to be minimal. The actual treatment was quick and i started to notive the results within a week. My eyes were slightly dry and sensitive to light but that was it, there was no pain. I am glad i've had it done and would recommend it to anyone. Optical express were great throughout and a lot cheaper than other providers.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews