Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased with the results of the surgery and am looking forward to playing with my daughter in the swimming pool on holiday. I was not a contact wearer so not having to wear glasses has made a huge difference!”

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Posted 11 years ago

“I am very happy with the results.”

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Posted 11 years ago

“I am very pleased with the results of my treatment my vision is now better than 20 - 20 although I now have to wear easy readers is isnt a problem”

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Posted 11 years ago

“I wished I had had the surgery done years ago before my eyes deteriorated. It would have been nice to have been spec-free rather than simply replacing the ones for distance vision with ones for reading. I do think that not needing spectacles to see things in the distance is by far the better way of seeing though. Ah, the wonders of science....”

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Posted 11 years ago

“My consulation was very thorough with the Southampton store and I booked in for eye surgery. On the day the time in store was about 1.5 hours and everything went smoothly with no pain. By the afternoon my vision was considerably better. By the next day I was able to drive and my sight was the same as wearing contact lenses. One week later night driving was no issue. I had some additional aftercare as one eye was slightly inflamed, and this checked every day and then every other day until the staff were happy.”

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Posted 11 years ago

“I'm extremely happy and think life is much more beautiful withought wearing glassess. very happy with the surgery and would recommend it to everyone.”

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Posted 11 years ago

“I have been extremely satisfied with my experience of laser eye surgery with Optical Express. From the initial consultation to the actual surgery through to the after care appointments Optical Express have been very professional and offered a very high standard of care and treatment. Every staff member I have encountered has been very helpful and considerate. I am delighted with the results of the laser every surgery and my distance vision is now excellent. The outcome of the surgery has exceeded my expectations. I experienced some dryness to the eyes after the treatment but this was in line with the advice and the dropes provided helped me though this. The dryness stopped after about 4 weeks. I have already recommended Optical Express to friends and family.”

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Posted 11 years ago

“Laser eye surgery one of the best things ive ever done. Eyesight much better than before. Would definately recommend to a friend. Optical express have shown me great customer service and always listen to any concerns and try to rectify them.”

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Posted 11 years ago

“very pleased with the care and attention received from all at the Bluewater store, the surgery was slightly uncomfortable but not painful at all. That evening it felt like pins and needles or sand in my eyes but after a sleep i was still able to watch a bit of TV with dark glasses on. Next day was amazing could see clearly, didn't need the dark glasses, went straight to work after the eye examination. very good experience.”

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Posted 11 years ago

“I am very happy with the whole experience”

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Posted 11 years ago

“surgery. eyes were discomfortable for a few hours after. however could see perfectly. were still quite dry, however improved each day.”

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Posted 11 years ago

“It's great not having to worry about putting on glasses or messing around with contact lenses - now I can just 'get up and go'! no extra bits and pieces to carry round with me either - it's fantastic!”

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Posted 11 years ago

“Feel very happy through my experience with optical express. was a bit nervous at first but so happy i had it done. the first week after the surgery has hard for me. but once my eyes heeled i was over the moon with my vision. would recommend anyone to have it done. staff were very friendly and helpful. thanks alot!!”

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Posted 11 years ago

“from the consultation through to the check ups after surgery I was treated well, everyone was very friendly and any questions i had were answered thouroughly. After speaking to the surgeon i had no doubts or worries about the surgery and am very happy with the out come and with the check ups after surgery.”

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Posted 11 years ago

“HAve been thinking about getting my eyes lasered for about 20 years, only plucked up the courage as friends had had theirs done in the last few years with OPtical Express and had great outcomes. Really pleased I had mine done, just wish I'd been brave enough to do it earlier!”

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Posted 11 years ago

“Felt all members have been very professional and i have felt very at ease at all times with all procedures”

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Posted 11 years ago

“My check ups pre and post surgery were all conducted efficiently. My eyesight correction has improved my quality of life”

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Posted 11 years ago

“The staff have been nice to talk to, the surgery went well,”

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Posted 11 years ago

“makes genral life much easier when you dont have to wear lens”

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Posted 11 years ago

“Very happy with the service I've received from Optical Express from my 1st consultation to last appointment today.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews