Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased I went through with it. Happy with my new eyesight. Staff here at MK have alwaysbeen a pleasure.”

Helpful Report

Posted 12 years ago

“A very professional service with everything explained to me at every stage. I had one afternoon of mild discomfort after the operation and since then everything has been great. I wish I had done it years ago.”

Helpful Report

Posted 12 years ago

“I needed glasses for both long and short distances, couldn't see a thing without glasses became very frustrated never having glasses when I needed them. I had the proceedure, first eye done 4 weeks ago and the other eye 3 weeks ago. Although there is still a way to go I have noticed a tremendous improvement and can now read a newspaper without glasses - first time in 15 years!. The healing process is still going on, but they assure me within 6 months, probably 3, that my eyes will be as good as new - can't wait. Overall I am really pleased I came to Optical Express for this proceedure.”

Helpful Report

Posted 12 years ago

“Since I have had to wear glasses over the past few years I have experianced difficlty. Now I have had the Lense Transfer, it has been a breath of fresh air. Improving my standard of life beyond expectations. I would not hesitate to recomend this procedure to any one and have peace of mind there would be no negative comments overall.”

Helpful Report

Posted 12 years ago

“Before my surgery I had very poor vision both for distance and reading. I wore hard contact lenses for 35 years and then went over to glasses when it became too difficult to read and see distance. I never liked wearing glasses and so I tried soft contact lenses that could cope with my astigmatism and prescription. These were OK but not perfect. I then read about refractive lens replacement and decided it was exactly what I wanted. I am over the moon with the results and would recommend it to anyone in similar circumstances.”

Helpful Report

Posted 12 years ago

“I won't lie, the procedure itself isn't fun, but it definitely does not hurt and the 24 hours afterwards are uncomfortable but that is all. I am truly amazed at the outcome, and it is such a freedom not having to wear glasses or contacts - after 27 years! Thanks very much.”

Helpful Report

Posted 12 years ago

“Efficient and friendly service. Great to be able to see properly again...Thanks!”

Helpful Report

Posted 12 years ago

“I was always a little worried about having laser surgery due to my profession as a digital modeller for the Automotive industry. The staff made me feel very welcome and comfortable throughout my procedure and the staff during the follow up appointments have been outstanding.”

Helpful Report

Posted 12 years ago

“I have been wearing spectacles and contact lenses over 10 years. It was uncomfortable especially while swimming. And I used to suffer muscle cramps around my neck. One day, one of my friends suggested me do the laser eye surgery to improve my eye sight. Then, I decided to do it as soon as possible, came to Optical Express and did the surgery. The surgeon and staffs are expert, patient and friendly. The surgery was done very well more than that I have been expected and post-surgery care is also very satisfying. I strongly recommend this surgery to everyone having poor eye sight.”

Helpful Report

Posted 12 years ago

“excellent, brillinat treatment. relaxed caring staff who put me at ease. good location. I was anxious about surgery and had heard a lot of myths such as I could not have laser eye surgery because of a lazy eye. The treatment took seconds to perform and I felt fine the nest day. Would recommend optical express to anyone.”

Helpful Report

Posted 12 years ago

“having lazer surgery has improved my day no end, no glasses, no contact lenses - eases every day”

Helpful Report

Posted 12 years ago

“I originally had latek sugury but retained some short sighted nedd in my right eye. Two years later i had further corrective surgury an this has given me exceelnt distance vision in my right.”

Helpful Report

Posted 12 years ago

“When I was going to get lazer eye treatment i was nervous about it but the staff gave me all the information i needed and made me feel better about the surgury, afer i got it done i was so suprised how quick it was just 10 mins minimum i my vison was already getting better. Well worth the money and the best thing thats happened to me.”

Helpful Report

Posted 12 years ago

“Amazing. Very friendly staff who made me feel at ease and gave me all of the important details without even asking. the surgeon was very friendly and professional and the after care i have recieved has been fantastic! Thanks guys!”

Helpful Report

Posted 12 years ago

“Thank you very much for your professional work ........ Definitely I will recommend it to family and friends .........”

Helpful Report

Posted 12 years ago

“Very pleased with everything from start to finish, very nervous to start with but very helpful staff and I wish I had done this years ago. It has changed my life and I would recommend anyone thinking of having this to go ahead.”

Helpful Report

Posted 12 years ago

“When I first thought about surgery I was a little apprehensive but the whole experience has been fantastic. The team at the Birmingham clinic have been great and now, four weeks down the line, not only have I lost the glasses but I have the best eyesight I have ever had. I would recommend laser treatment to anyone and it doesn't hurt one bit...... Honestly!”

Helpful Report

Posted 12 years ago

“excellant staff asistance, very helpful, will and have recommended it to family and friends, well worth the money.”

Helpful Report

Posted 12 years ago

“Friends had told me about some bad experiences they'd had with high street laser surgery but I couldn't have been happier with the quality of care or service provided. Why didn't I do this sooner?!”

Helpful Report

Posted 12 years ago

“I was wary about the success of the operation at the begining but I am very pleased with the results as I noticed a huge improvement within hours of having laser eye surgery. Would absolutely recommend this proceedure to anyone with eye sight difficulty.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews